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Rick Case Acura - Service Center
Fort Lauderdale (Plantation), FL
1,291 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,291 Reviews of Rick Case Acura - Service Center
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August 17, 2013
After years of having a very good experience at this dealer , I took my ZDX to be serviced and to have the trunk opener switch replaced. At the time to pick up my car, the service adviser told me that " dealer , I took my ZDX to be serviced and to have the trunk opener switch replaced. At the time to pick up my car, the service adviser told me that "by accident they broke my rear lights". "They had no idea what they were doing", (words of the general manager when he saw what happened) so now,two weeks later, after I email and call the service manager (no response) and visited to dealer and talk to the General Manager I am still waiting for the dealer to call me so they can take care of what they did. No one took responsibility to resolve this in a timely manner. I also contacted Acura Client Relations, and to make this more funny, they are still waiting for the dealer to respond. Horrible customer service, at Rick Case Acura,you do not get what you paid for. More
by sebatussie
Employees Worked With
Benny Chahal, general manager,Rennie, Service Advisor
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