Rick Case Hyundai Davie - Service Center

Customer service has s great. Everyone is pleasant and great’s you when you step into the dealership Everyone is pleasant and great’s you when you step into the dealership More

Freddy always takes good care of me and provides updates on when the car will be ready. on when the car will be ready. More

Today 8/8/22 I went in for schedule appt for oil change and maintenance check on vehicle I brought at same dealer Rick Case Hyundai 3 years ago. Daniel L/consultant was great, knowledgeable and efficient. and maintenance check on vehicle I brought at same dealer Rick Case Hyundai 3 years ago. Daniel L/consultant was great, knowledgeable and efficient. But I will add I had originally come on Friday 8/5/22 only 1 consultant available and I couldn’t be seen. I had previously called and left numerous messages to schedule appointments but no return calls. Today it took 2.5hr for oil change. I hope their customer service improves. More

Took my 2 year old car in because AC stopped working and they would not give me a loaner until they ran diagnostics but didn't have time that day so had to leave my car and uber home and then back to pick i they would not give me a loaner until they ran diagnostics but didn't have time that day so had to leave my car and uber home and then back to pick it up. Very disappointed they did not give a loaner for something that was obviously going to be under warranty in a new car! Desk staff was not friendly either. More

Excellent service and staff to attend to the public, courteous and professional attention to detail courteous and professional attention to detail More

Good service very profesional,fast they explain everything to you. I always coming to this Dealer everything to you. I always coming to this Dealer More

Good service but long wait. I have never experienced that long of a wait. It used to be quick and last few times took too long I have never experienced that long of a wait. It used to be quick and last few times took too long More

I used Aaron Clark he was very professional and made sure my wait was not long thank you Hyundai my wait was not long thank you Hyundai More

Cory Wells makes every experience here a pleasure…for more than a decade!!! There’s no place like home🙂 more than a decade!!! There’s no place like home🙂 More

I had a 11:30 appointment for the first service on my 2021 Hyundai Elantra. I arrived at 11:15 and waited a short time for an advisor. He wrote my car up for the first service and a recall. I informed hi 2021 Hyundai Elantra. I arrived at 11:15 and waited a short time for an advisor. He wrote my car up for the first service and a recall. I informed him that I would be waiting and he told me 1 1/2-2 hours. I made my way to the waiting area. After 2 hours I went to check on my car and at that time and was told by my adviser that it was being worked on and he had no control over that. At that point is went and spoke with first the service manager and also the service director. Come to find out my car hadn’t even gone into the shop. After several minutes of conversation with the manager, the service director told me that it was now going into the shop. I understand that the dealership is busy and if the advisor had at least taken the time to inform me of the delay, at least that would have been better than me finding out my car hadn’t even gotten into the shop. I again went back inside and waited for another 30-45 minutes. The advisor finally came to inform me that it was done. I proceeded to the cashier to get my receipt and then went outside for the porter to bring me my car. When it arrived I found grease on the hood and trunk of my car. I went back inside to show both the advisor and the manager. To their credit they did at least go out and clean it off. I have been a loyal customer of Rick Case motor company for many years, but after this experience I will have to think twice before I return for any service or repairs or to purchase another car. More