Rick Case Hyundai Plantation

The service area is terrible. Took over 6 hours for an oil change. Nobody will update you. Just horrible. Al told me 2 hours tops. I had to call him after 4 hours of waiting, only to find out they hadn't oil change. Nobody will update you. Just horrible. Al told me 2 hours tops. I had to call him after 4 hours of waiting, only to find out they hadn't even started on my car. I will not be coming here again. They do not value your time. They do not communicate. Just horrible. Do yourself a favor and go somewhere else. More

I initially came for a oil change and tire rotation at 8 AM around 9:30AM they just finished with that service. I had additional service done which had me leaving after 10:00AM. Wait time for service is too AM around 9:30AM they just finished with that service. I had additional service done which had me leaving after 10:00AM. Wait time for service is too long. When service rep Ernest Bynes brought my car to me, inside of my car had some sort of gas/fuel smell/fumes inside. It was so strong I had to drive with my windows down trying to air out my car. I am not happy with the customer service at this location. This will be my first and last time going to Rick Case Hyundai off 441 at Sunrise. I bought my car from Coggin Hyundai dealership in Deland Florida. At Coggin I never waited so long just for a oil change or received my car back smelling like fumes after. More

Fast and efficient service. Tom is the Best of the BEST! My go to.l My go to.l More

No Covid protocols in place. Noisy and chaotic. Work not performed as promised and as stated it was done on invoice. Horrible experience. Work not performed as promised and as stated it was done on invoice. Horrible experience. More

My service advisor, James, was great. The only downside is even with an appointment, the wait for service is long. is even with an appointment, the wait for service is long. More

This dealership does an excellent job! My Service Advisor, Jose, is superior! He's helpful, knowledgeable and very efficient. I can't say enough good things about him… And he keeps me coming back! Th Advisor, Jose, is superior! He's helpful, knowledgeable and very efficient. I can't say enough good things about him… And he keeps me coming back! Thank you Jose! More

The service rep Jimmy was very helpful and very professional and polite. I believe he did everything he could do to resolve my car issues and was respectful in his communication with me. professional and polite. I believe he did everything he could do to resolve my car issues and was respectful in his communication with me. More

Brought my car due to a recall. The staff were pleasant , professional and helpful. I have always he'd this dealership in high regard professional and helpful. I have always he'd this dealership in high regard More

I can understand being short staffed due to Covid, but by now, they need to get their act together. This is my fourth visit over the past year servicing a vehicle I purchased there. All the visits (had app now, they need to get their act together. This is my fourth visit over the past year servicing a vehicle I purchased there. All the visits (had appointments for all of them) taking way too long. Last time I was there, my simple oil change took 3 hours. There are places that advertise you'll be out in 30 minutes! Today, I had an oil change and a brake service. I was there for almost 6 hours. That's 6 hours with just a soda machine on the premises and no place at all within walking distance to get a meal or a coffee. Worse than a regular workday, all you do is pace around and wait. Service advisor Tom always gives excellent service, but there's nothing he can do about the wait if the techs don't show up to work. That needs to get fixed, or I won't be going there anymore. More

The service coworker, Robert was very kind. He kept me informed and made recommendations about my vehicle informed and made recommendations about my vehicle More