Rick Case Hyundai Plantation

I absolutely MUST acknowledge both Donovan Jaehrling and Claude Toussaint for stepping up and handling a situation that was ready to become a most upsetting transaction. This involved the return of a leased Claude Toussaint for stepping up and handling a situation that was ready to become a most upsetting transaction. This involved the return of a leased Hyundai with a complicated story. Calls were made prior to showing up at Hyundai Ft. L. so we did not randomly just choose this location, we had a confirmation # and a contact. We were not aware our contact was on vacation when we arranged to bring the car over. At 9am on a Friday, unfortunately no one was available to help us at that time, so we left the car and my husband returned mid-day; sadly the person who initially wanted to help REFUSED to help once he received a bit more information and could care less of the confirmation #, the fact we had a POC, and the extenuating circumstances which brought us here.. He literally said, drive 5 miles up the road to another dealer. In returning for a third time that evening to pick up the car, we made one more attempt and we were blessed to encounter Donovan and Claude. They have literally restored my faith in humanity. They politely listened when I approached ready for a fight. They reacted calmly and willing to help. These gentleman both truly represent Rick Case in a most honorable manor, these are the people you want representing your business. We were in no position to make another deal at this very moment, however when the time is right, they will be the people we seek to work with. I am conflicted to give the dealership only a 3 stars but you can thank your Lease manager for the lower rating - I will not name him in this review as I will be sending a separate special review/ corporate complaint regarding him. Many thanks to Donovan and Claude, you did the right thing and it is appreciated. I do apologize again for my initial approach - 2 wrongs do not make a right, you were both the better persons here. More

A+ Service department. Advisor Stefano updated me in a timely manner. Friendly staff and my service was completed quickly. Thank you Rick Case Hyundai in Plantation! timely manner. Friendly staff and my service was completed quickly. Thank you Rick Case Hyundai in Plantation! More

Called 6 times to service my car and never got to talk to the service person Jose. At one point one of the sales people said was walking my message but they never returned the call. The receptionist lady is the service person Jose. At one point one of the sales people said was walking my message but they never returned the call. The receptionist lady is no lady, very rude, talking over me. I'm servicing my Sonata elsewhere. More

Robert does a phenomenal job with his customers. I did not have to wait all day and he communicated with all the service that was provided. not have to wait all day and he communicated with all the service that was provided. More

First time in my life that buying a car was a pleasure... salesman Chad Dangervil and finance manager Ormar Hajira kept their word and were very accommodating and professional salesman Chad Dangervil and finance manager Ormar Hajira kept their word and were very accommodating and professional More

This was the best experience I ever had buying a new car,my salesman Marty Israel took the time to show me many different car with different options .and explained then so I could make an informed deci car,my salesman Marty Israel took the time to show me many different car with different options .and explained then so I could make an informed decision, never felt pressured, will definitely recommend him to my friends and family... More

Joel was great, he helped me make the best selection on my purchase, I am highly satisfied, donnie the in financing was awesome also he helped me save money which is always good ... I would definitely rec my purchase, I am highly satisfied, donnie the in financing was awesome also he helped me save money which is always good ... I would definitely recommend this location to my friend, everyone here is friendly and made sure I was being token care of.. 5 Stars!!! More

I took my car in for an oil change. My advisor, Jimmy Richardson, was friendly and great. He was polite and respectful throughout the process. Richardson, was friendly and great. He was polite and respectful throughout the process. More

Very disrespectful on this and all appts including purchase. Waited 3 hours for an oil change..no apology, no explanation. This even though I had an 8:30 am appointment that I was early for. Not my purchase. Waited 3 hours for an oil change..no apology, no explanation. This even though I had an 8:30 am appointment that I was early for. Not my first issue at this dealership, but will be my last. Won’t be going back there and this, although my fifth, is my last Hyundai due to staff and service at multiple locations More

Pre-pandemic times this dealer was my top choice. Now the service quality has gone down a lot. Slacking on the customer service interaction and also the quality of the service dept’s job. My non-special requ service quality has gone down a lot. Slacking on the customer service interaction and also the quality of the service dept’s job. My non-special requests were poorly met so only because I have a service contract with this dealer i have to come back one more time in the future but afterwards would be taking my business somewhere else since this dealership’s new standards are no longer worth the drive. More