Rick Case Kia Sunrise

JUST PLAIN DISAPPOINTING. Our vehicle has been in the shop for 2 months with no loaner or offer to cover rentals. We purchased our 2017 Kia Niro from Rick Case in 2018 for ar Our vehicle has been in the shop for 2 months with no loaner or offer to cover rentals. We purchased our 2017 Kia Niro from Rick Case in 2018 for around $16K. It ran well for 5 years and then had an electrical short and completely shut down on me at 75,000 miles. Rick Case Kia Sunrise service notified us on 6/17 that we needed to upgrade the amp @ $650. We were told this was “not under warranty” and that no loaner or rental would be covered. I did my research and sent them the warranty info online as the hybrid system was covered up to 100K miles and they apologized for missing it and agreed to pay for a rental during this time. On 6/23, they installed the new amp. The car still did not function and we were told it was the 12V battery that would not charge. This was apparently not under warranty and would cost us $1300. Due to it not being under warranty they would not cover a loaner or rental during this time. On 7/10, the 12V battery arrived and on 7/11 the battery was installed. There was still an electrical short and the car did not work. They decided to get a Kia engineer involved. We again asked for rental coverage or loaner and were once again denied as the car was “out of warranty.” I then asked to speak to someone in the sales department as we are a family with 2 young children requiring car seats for transport with 2 parents with full time jobs. I informed the sales agent about my situation and asked for a comparable vehicle to possibly make a change. The VIP manager sent me numbers out the door for a $50,000 Kia Niro. I assured him that this would in no way be comparable to my used 2017 Niro for $16K and asked if there was anything else. His response, “take a look at the website and let me know what you like.” He then sent me the rickcasekiasunrise.com URL. I went on the website and found a used 2019 Kia Niro listed at $22,990 and sent him a screenshot saying, “wouldn’t this be more comparable.” Zero effort in helping find a vehicle that matched my needs. Finally on 7/27, the engineer and service team determined the short was coming from a bad AC compressor which would be an additional $1300 after tax. The part was $600, and the labor was $200 per hour for 3 hours estimated. On 8/1, the tech installed the compressor. However, they did not have the KIA oil needed to run the compressor. This was estimated to be another delay. It is now 8/7. No update for today. More

Stealership! !! Expect a 6k minimum mark up. They will try to hide the total price of the vehicle and make you sign the documents without showing it to you, which !! Expect a 6k minimum mark up. They will try to hide the total price of the vehicle and make you sign the documents without showing it to you, which is completely illegal. They make you sit and wait all day so when it is time to sign you are desperate to leave and rush things. It's just awful 😞. I don't understand why they choose to score one single sale over winning over a customer for life. 🤷🏻‍♂️ More

Rick case Kia sunrise is the worse dealership put my trust in them to get a reliability vehicle and I get one that is falling apart and I only have this vehicle for three days the service light is comin trust in them to get a reliability vehicle and I get one that is falling apart and I only have this vehicle for three days the service light is coming on already I have other problems also .I am so devastated I put my trust in them so sad and stressed out over everything they are all the same bad people they are not there to help More

I have one of the worse experiences at Rick case Kia of sunrise and continue having ii make the mistake of going to get a vehicle from there I got a suv it smells like something die in there I got bit all sunrise and continue having ii make the mistake of going to get a vehicle from there I got a suv it smells like something die in there I got bit all over I call nobody reply I take the vehicle back gave a hard time finally they give me another one now this one the radio is going in and out I stop at the light and I have problems starting the vehicle yesterday it’s the same thing this dealership is the worse they are so rude and disrespectful this all happens in less than a week I am still in distress over all if this I am paying for a vehicle that is not working how it supposed to not comfortable in driving it to work worse place I would no recommend this place I am in distress More

I had a bad experience I bought a suv it smell so bad it was not clean and it had dog hair all over I took the vehicle back they didn’t treat me good I wouldn’t recommend this place I am so sorry customer was not clean and it had dog hair all over I took the vehicle back they didn’t treat me good I wouldn’t recommend this place I am so sorry customer service is not what I expected . More

"I had an excellent experience working with Otto Aponte,finance manager. He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing optio Aponte,finance manager. He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing options available to me. He took the time to explain in detail the different financing packages and helped me select the best one for my financial situation. He answered all of my questions clearly and patiently, and made me feel comfortable and confident in my decision. Otto Aponte was also very friendly and personable, which made the process much more pleasant and enjoyable. He was not pushy in any way and never made me feel pressured to make a decision. Overall, I was extremely impressed with the level of customer service I received from the finance manager at this car dealership. He went above and beyond to ensure that I was able to secure financing that worked for me, and I left feeling confident and satisfied with my purchase. I would highly recommend this dealership and their finance manager to anyone in the market for a new car." More

"I had an excellent experience working with Otto Aponte, finance manager . He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing opt Aponte, finance manager . He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing options available to me. He took the time to explain in detail the different financing packages and helped me select the best one for my financial situation. He answered all of my questions clearly and patiently, and made me feel comfortable and confident in my decision. The finance manager was also very friendly and personable, which made the process much more pleasant and enjoyable. He was not pushy in any way and never made me feel pressured to make a decision. Overall, I was extremely impressed with the level of customer service I received from Otto Aponte at this car dealership. He went above and beyond to ensure that I was able to secure financing that worked for me, and I left feeling confident and satisfied with my purchase. I would highly recommend this dealership and their finance manager to anyone in the market for a new car." More

I just reached a year anniversary of my purchase. It was time to take in my car, mind you -- I live in Miami, so when I purchased I made sure to discuss the maintenance and servicing of the vehicle t It was time to take in my car, mind you -- I live in Miami, so when I purchased I made sure to discuss the maintenance and servicing of the vehicle to ensure I could take it somewhere closer for convenience. I was told yes -- I would probably have a small out-of-pocket cost, but yes. If I brought it to Rick Case, I would have servicing done for free. WELLL.... LIES! Not only was that not the case, but I also got a date a month later than my due date for maintenance. I then asked, well, am I able to get a loaner? I live far, and this is my only car (I also have a 2-year-old). They said no.... Besides this, I got in an accident last year and had to repair my car at Miami Sunshine Auto Paint, they are the preferred mechanic for South Dade Kia. They told me the running boards on my car were used. They had stopped lighting up before the accident, and I asked him to take a look to fix it while I was there. Given that at Miami Sunshine, they are ACTUAL honest people, he actually helped me get brand new running boards altogether. When I called Sean Coleman, obviously livid about everything that was happening he hung up in my face. The general managers also do not answer calls or emails. I made a mistake of showing loyalty because before my Kia I had purchased a VW at Rick Case VW, but this place is by far the biggest mistake of my life. Stay away... nothing but your standard con car salesmen More

The most outrageous dealership I ever stepped in! From the so called “salesmen” at the front door to management they are all crooks, especially if a serious client is a woman. Avoid that place From the so called “salesmen” at the front door to management they are all crooks, especially if a serious client is a woman. Avoid that place at all cost! Only go there if you want to be trashed around and be treated as if are a piece of rug they clean cars or floors. I would not even hire anyone from there to wash a car or a dog, Disgusting place. My rating for RICK CASE KIA IS A BIG FAT ZEROOOO! More

Use the online tool for pricing. Gave me 3.99% interest. When I got there it was changed to 7.57% which I declined. The finance guy was so rude. I don't think I ever had a worst exp Gave me 3.99% interest. When I got there it was changed to 7.57% which I declined. The finance guy was so rude. I don't think I ever had a worst experience. ever More