Rick Case Kia Sunrise

Stealership! !! Expect a 6k minimum mark up. They will try to hide the total price of the vehicle and make you sign the documents without showing it to you, which !! Expect a 6k minimum mark up. They will try to hide the total price of the vehicle and make you sign the documents without showing it to you, which is completely illegal. They make you sit and wait all day so when it is time to sign you are desperate to leave and rush things. It's just awful 😞. I don't understand why they choose to score one single sale over winning over a customer for life. 🤷🏻‍♂️ More

Rick case Kia sunrise is the worse dealership put my trust in them to get a reliability vehicle and I get one that is falling apart and I only have this vehicle for three days the service light is comin trust in them to get a reliability vehicle and I get one that is falling apart and I only have this vehicle for three days the service light is coming on already I have other problems also .I am so devastated I put my trust in them so sad and stressed out over everything they are all the same bad people they are not there to help More

I have one of the worse experiences at Rick case Kia of sunrise and continue having ii make the mistake of going to get a vehicle from there I got a suv it smells like something die in there I got bit all sunrise and continue having ii make the mistake of going to get a vehicle from there I got a suv it smells like something die in there I got bit all over I call nobody reply I take the vehicle back gave a hard time finally they give me another one now this one the radio is going in and out I stop at the light and I have problems starting the vehicle yesterday it’s the same thing this dealership is the worse they are so rude and disrespectful this all happens in less than a week I am still in distress over all if this I am paying for a vehicle that is not working how it supposed to not comfortable in driving it to work worse place I would no recommend this place I am in distress More

I had a bad experience I bought a suv it smell so bad it was not clean and it had dog hair all over I took the vehicle back they didn’t treat me good I wouldn’t recommend this place I am so sorry customer was not clean and it had dog hair all over I took the vehicle back they didn’t treat me good I wouldn’t recommend this place I am so sorry customer service is not what I expected . More

"I had an excellent experience working with Otto Aponte,finance manager. He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing optio Aponte,finance manager. He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing options available to me. He took the time to explain in detail the different financing packages and helped me select the best one for my financial situation. He answered all of my questions clearly and patiently, and made me feel comfortable and confident in my decision. Otto Aponte was also very friendly and personable, which made the process much more pleasant and enjoyable. He was not pushy in any way and never made me feel pressured to make a decision. Overall, I was extremely impressed with the level of customer service I received from the finance manager at this car dealership. He went above and beyond to ensure that I was able to secure financing that worked for me, and I left feeling confident and satisfied with my purchase. I would highly recommend this dealership and their finance manager to anyone in the market for a new car." More

"I had an excellent experience working with Otto Aponte, finance manager . He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing opt Aponte, finance manager . He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing options available to me. He took the time to explain in detail the different financing packages and helped me select the best one for my financial situation. He answered all of my questions clearly and patiently, and made me feel comfortable and confident in my decision. The finance manager was also very friendly and personable, which made the process much more pleasant and enjoyable. He was not pushy in any way and never made me feel pressured to make a decision. Overall, I was extremely impressed with the level of customer service I received from Otto Aponte at this car dealership. He went above and beyond to ensure that I was able to secure financing that worked for me, and I left feeling confident and satisfied with my purchase. I would highly recommend this dealership and their finance manager to anyone in the market for a new car." More

I just reached a year anniversary of my purchase. It was time to take in my car, mind you -- I live in Miami, so when I purchased I made sure to discuss the maintenance and servicing of the vehicle t It was time to take in my car, mind you -- I live in Miami, so when I purchased I made sure to discuss the maintenance and servicing of the vehicle to ensure I could take it somewhere closer for convenience. I was told yes -- I would probably have a small out-of-pocket cost, but yes. If I brought it to Rick Case, I would have servicing done for free. WELLL.... LIES! Not only was that not the case, but I also got a date a month later than my due date for maintenance. I then asked, well, am I able to get a loaner? I live far, and this is my only car (I also have a 2-year-old). They said no.... Besides this, I got in an accident last year and had to repair my car at Miami Sunshine Auto Paint, they are the preferred mechanic for South Dade Kia. They told me the running boards on my car were used. They had stopped lighting up before the accident, and I asked him to take a look to fix it while I was there. Given that at Miami Sunshine, they are ACTUAL honest people, he actually helped me get brand new running boards altogether. When I called Sean Coleman, obviously livid about everything that was happening he hung up in my face. The general managers also do not answer calls or emails. I made a mistake of showing loyalty because before my Kia I had purchased a VW at Rick Case VW, but this place is by far the biggest mistake of my life. Stay away... nothing but your standard con car salesmen More

The most outrageous dealership I ever stepped in! From the so called “salesmen” at the front door to management they are all crooks, especially if a serious client is a woman. Avoid that place From the so called “salesmen” at the front door to management they are all crooks, especially if a serious client is a woman. Avoid that place at all cost! Only go there if you want to be trashed around and be treated as if are a piece of rug they clean cars or floors. I would not even hire anyone from there to wash a car or a dog, Disgusting place. My rating for RICK CASE KIA IS A BIG FAT ZEROOOO! More

Use the online tool for pricing. Gave me 3.99% interest. When I got there it was changed to 7.57% which I declined. The finance guy was so rude. I don't think I ever had a worst exp Gave me 3.99% interest. When I got there it was changed to 7.57% which I declined. The finance guy was so rude. I don't think I ever had a worst experience. ever More

If you feel like getting ripped off and running around bending and picking up the soap this is the guy for you. A brand new car with 11 miles and they add dealer accessories worth around $1000 MAX and the bending and picking up the soap this is the guy for you. A brand new car with 11 miles and they add dealer accessories worth around $1000 MAX and they have the Gaul to charge $4500 on top of the MSRP. More