Rick Case Kia Sunrise

What a nightmare to deal with service on my 2019 Kia Soul Turbo. First of all the car is borderline lemon and only has 37k miles on it but requires service more times than I care to be bothered with. Then Turbo. First of all the car is borderline lemon and only has 37k miles on it but requires service more times than I care to be bothered with. Then the car has a bumper to bumper warranty but they won't replace the small plastic ac duct adjustments for me. The most classic thing that service did when I confronted the manager about not replacing the simple plastic pieces was that he explained to me that the bumper to bumper warranty didn't exactly cover everything, then its not bumper to bumper is it. Then he tried to maneuver me into the new car department to try and get me to buy a new Kia? Its hilarious that they try this, like why would I buy another kia when this one has given me nothing but problems, your warranty doesn't cover everything, and to get someone to answer the phone is a joke!!!! It took me no less than 5 calls to get through to somebody to help me when my car broke down and the towing service showed up 4 hours later!!! Just a complete nightmare all around, if you have a choice I recommend staying away from this dealership and kia in general. More

The dealership was really nice and all the workers have a good attitude. James in particular was super knowledgeable and willing to help! good attitude. James in particular was super knowledgeable and willing to help! More

Tried to get an appointment for my first service on my 2022 Sorrento which I was told should be done at 5000 miles. My car has 4900 miles. The earliest appointment they gave me was for September 3rd, wh 2022 Sorrento which I was told should be done at 5000 miles. My car has 4900 miles. The earliest appointment they gave me was for September 3rd, which is more than 4 weeks out. That is ridiculous! I love my car but not happy with the dealership. More

Wonderful experience! Ryan Williams made the process seamless and put me into a beautiful vehicle. Very happy! Ryan Williams made the process seamless and put me into a beautiful vehicle. Very happy! More

Otto Aponte is simply amazing to work with. My family and I were in no rush to buy, and exchanged contact information with him for updates on inventory. He followed up whenever new inventory ca My family and I were in no rush to buy, and exchanged contact information with him for updates on inventory. He followed up whenever new inventory came in, checking in every few weeks with us. We ended up finding the perfect car at a great price. Otto was efficient and quick and had us in and out in 2 hours (one of the easiest experience I've had purchasing from a dealer. Thank you Otto! - Rampersad family More

Excelente experiancia como siempre, EXCELLENT CUSTOMER SERVICE 5 Stars ⭐️the seller and the financier treated me honestly. Very happy with my new car SERVICE 5 Stars ⭐️the seller and the financier treated me honestly. Very happy with my new car More

I am totally pleased with the service that I received during my last visit! Everyone that my wife and I came into contact were soooo welcoming. The service that was needed was done in record time. Thanks during my last visit! Everyone that my wife and I came into contact were soooo welcoming. The service that was needed was done in record time. Thanks for everything, and know that I will return for all needed service in the future. More

BEWARE THIS DEALER KIA NIRO Hybrid 12v battery failed under warranty. (pn 37507-G2120) This dealer REFUSED to honor warranty bc of NATIONAL BACKORDER OF REPLACEMENT BATTERY. I Was told by Service Mana under warranty. (pn 37507-G2120) This dealer REFUSED to honor warranty bc of NATIONAL BACKORDER OF REPLACEMENT BATTERY. I Was told by Service Manager “Joe” “TO GET MY CAR OFF THEIR LOT” and threatened to “LIEN” my car for storage charges. Further, they refused to order the battery to secure my place in the backorder lineup. Now I’ll be charging storage at my yard of $35/day for the first 10 days, And $100/day thereafter for storage and having to look at a USELESS CAR ! Car rental and excess fuel is additional !! I went from 58 mpg to 9 mpg and drive 30k-50k per year ! More

Gracias Otto Aponte por todas las atenciones en la compra de nuestra SUV…EXCELLENT CUSTOMER SERVICE 5 Stars ⭐️ Visitamos varios dealer pero definitivamente hiciste la diferencia. Excelente servicio, precio de nuestra SUV…EXCELLENT CUSTOMER SERVICE 5 Stars ⭐️ Visitamos varios dealer pero definitivamente hiciste la diferencia. Excelente servicio, precio y las facilidades son muy agradables. More

AY AWAY ! !!!!!!!!!!! we bought a 2020 new kia sorento there. we traded it in and we have contacted them numerous times about what we need to do to cancel the !!!!!!!!!!! we bought a 2020 new kia sorento there. we traded it in and we have contacted them numerous times about what we need to do to cancel the gap insurance we had on the kia. NOBODY EVER GOT BACK TO US ON IT !!!!!!!!!!!!!!! A simple question for a very simple answer. believe me you don't want to deal with rick case kia ever !!!!!!!!!!!! THEY COULD CARE LESS ABOUT THE CUSTOMER !!!!!!!!!! GO SOMEWHERE ELSE, I LEARNED THE HARD WAY !!!!!! More