Rick Case Kia Sunrise

Last November, I had gotten into a car accident and my Forte was totaled. A month later, I purchased a Kia K5 from Rick Case Kia. I still had about $2600 leftover from my Forte that I needed to pay off. W Forte was totaled. A month later, I purchased a Kia K5 from Rick Case Kia. I still had about $2600 leftover from my Forte that I needed to pay off. When I bought my K5, I had negotiated with my salesperson (Ezequiel and Caner), that they would pay off my remainder balance of that vehicle. Ezequiel had assured me that there would be nothing I needed to do on my end to make sure the balance was closed. Fast forward to January, I had to come in to get my title transfer paper work. I was still getting letters in the mail about the Forte, so I had asked my financial manager one time if the account was closed. She advised me that on her end, it was still open and to talk to my salesperson about my deal. I saw Ezequiel as I was leaving and he told me the account should’ve been closed by now. He gave me his number and told me that he’d take a look at it. Two days later, I texted him again to ask him if the account was closed, still no response. I tried calling him too, but he never picked up. That month, I had stopped receiving notices about the Forte and since I was still doing physical therapy 3 times a week, I had let it slide for a bit. In the beginning of March, I text him again and ask him if the account was closed. This time, he texts me back and says that it should be closed by now and will double check. A few days later, I get this lovely notice in the mail that the Forte is about to be in default. So immediately, I text Ezequiel again (surprise surprise, he’s doesn’t text back), and I’m already preparing to come back to the dealership. I’m back in the dealership and I speak to one of the financial managers who tells me that the account is not only still open, but there’s no indication in the system that the deal was ever present. He brings Ezequiel in who now acts confused about the deal entirely like it’s the first he’s ever heard of it. I bring out the messages he sent me about how the account should be closed and he was going to double check. His response was that he didn’t know who he was talking to because he sells so many cars in a month. At this point, I’m stuck with the balance on the Forte. Me paying it off isn’t an issue, it’s the lies that Ezequiel went through for months, just to sell a car. If you weren’t going to follow through on your end of the deal, why didn’t you even have the decency to let me know after I asked numerous times in a span of 2 months about the Forte account? I can’t even be mad at everyone who told me that they couldn’t see the account was supposed to be closed on their end. I’m going to be mad at Ezequiel who not only failed to do a critical part of his job, but also has a habit of telling his customers he’s going to verify something without even knowing who he’s talking too. We all know that dealerships use seedy ways to sell cars for a lot more then they’re worth. But having to deal with someone who’s the very definition of a slimy salesperson that doesn’t care about the repercussions of his actions just to get a deal, is easily the worst car experience I’ve ever had. If you have to get a car from Rick Case Kia, make sure you avoid Ezequiel at all costs. More

This dealership needs to hire Garfield Simpson from Hollywood KIA!!! He is the BEST Salesperson/Manager in all of South Florida!! He has a following of thousands of people and needs cars to sell. The Hollywood KIA!!! He is the BEST Salesperson/Manager in all of South Florida!! He has a following of thousands of people and needs cars to sell. The service department at Hollywood KIA is the worse!! Please, please consider this person at Rick Case, I guarantee it will be one of the best moves you have ever made. We are on our 6 car, 18 years, with him like so many others! More

What an amazing excellent transaction. From start to finish. Thank you to Vincent Neglia for going above and beyond from start to finish to make my partner and I happy with our transaction From start to finish. Thank you to Vincent Neglia for going above and beyond from start to finish to make my partner and I happy with our transaction. There was no games and false information with the numbers, and they were straightforward and honest from the beginning. He said it best it’s about friends not just customers! Thank you Vincent so much for everything. And thank you to Eiran Torcatt for helping my partner get his beautiful brand new Kia K5! More

James Robichaud was really nice person really helpful in telling us what cars had what. Great service super friendly made jokes that were funny all around a good sales person. telling us what cars had what. Great service super friendly made jokes that were funny all around a good sales person. More

Call service for appointment to my vehicle only for regular service, they said only for drop off and they call me later during the day, regular service take only couple hours. I'm calling a week in adv regular service, they said only for drop off and they call me later during the day, regular service take only couple hours. I'm calling a week in advance and I can't get the appointment. Terrible for first time trying Rick case kia More

Excellent customer service. the seller and the financier treated me honestly. Very happy with my new car treated me honestly. Very happy with my new car More

Great service, the sale’s person James Robichaud Was Great service, the sale’s person James Robichaud Was great. They worked with my budget. Great service, the sale’s person James Robichaud Was great. They worked with my budget. More

Ivan Torres was a phenomenal salesman. He took the time to review all aspects of the vehicle I was planning on purchasing. I would definitely recommend him if you want the best car buying experience. to review all aspects of the vehicle I was planning on purchasing. I would definitely recommend him if you want the best car buying experience. More

our salesman Ryan Williams was fantastic along with Jamal Shiekah in finance. They were super patient and helpful and we got the exact car we wanted! Highly recommend Rick Case Kia, Ryan and Jamal Shiekah in finance. They were super patient and helpful and we got the exact car we wanted! Highly recommend Rick Case Kia, Ryan and Jamal More

I know there's a chip shortage and all but the way this dealership is doing business is unacceptable. I first submitted an online inquiry and received a message asking if I wanted to be kept up to date whe dealership is doing business is unacceptable. I first submitted an online inquiry and received a message asking if I wanted to be kept up to date when the model I'm looking for came in. I said yes. A few weeks later, I got the text that the model was in and asking if I could come in. Knowing it wouldn't last long on the lot, I canceled work obligations to go in and see it and I text Kim to let her know when I was on my way in so as to not waste anyone's time. When I showed up, it turns out Kim is a call room employee, not a salesperson so she was nowhere to be found - and neither was the car I was there to see. Turns out it was in the shop having work done so I canceled work for no reason as I was unable to test drive it. The salesperson made a racist anti-Asian joke in my presence and then tried to justify it when I called him out on it. Per my request, he took the details of my potential trade-in so as to not make it a complete waste of time...except that they never got back to me with a trade-in value. I called in to express my displeasure and another employee, Vladimir, offered to get to the bottom of it and call me back but never did call me back. I called again and spoke to the sales manager, Anthony, this time who assured me "this isn't how [we] usually do business" and provided a non-binding trade-in value over the phone. Anthony offered to look into the past customer service failures of his staff and return my call but, well, I'll just let you guess how that ended up. I've since called him back twice and left voicemails to no avail. It's a shame because I am a seriously interested buyer in need of a company car but I assure you Rick Case Kia will not be earning my business with this abhorrent customer service. More