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63 Reviews of Rick Case Kia Sunrise - Service Center
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September 01, 2023
I can't say enough POSITIVE things about my dealings with this Dealership especially the service dept! My service adviser Robert was excellent along along with Joe Benitez the Service Manager! Like I indicat this Dealership especially the service dept! My service adviser Robert was excellent along along with Joe Benitez the Service Manager! Like I indicated to the General Manager he is extremely fortunate do have a person like Joe Benitez as part of the Rick Case Dealership! More
by krdbnc1
Employees Worked With
Robert/Service Advisor & Joe Benítez/Service Manager
Helpful August 07, 2023
JUST PLAIN DISAPPOINTING. Our vehicle has been in the shop for 2 months with no loaner or offer to cover rentals. We purchased our 2017 Kia Niro from Rick Case in 2018 for ar Our vehicle has been in the shop for 2 months with no loaner or offer to cover rentals. We purchased our 2017 Kia Niro from Rick Case in 2018 for around $16K. It ran well for 5 years and then had an electrical short and completely shut down on me at 75,000 miles. Rick Case Kia Sunrise service notified us on 6/17 that we needed to upgrade the amp @ $650. We were told this was “not under warranty” and that no loaner or rental would be covered. I did my research and sent them the warranty info online as the hybrid system was covered up to 100K miles and they apologized for missing it and agreed to pay for a rental during this time. On 6/23, they installed the new amp. The car still did not function and we were told it was the 12V battery that would not charge. This was apparently not under warranty and would cost us $1300. Due to it not being under warranty they would not cover a loaner or rental during this time. On 7/10, the 12V battery arrived and on 7/11 the battery was installed. There was still an electrical short and the car did not work. They decided to get a Kia engineer involved. We again asked for rental coverage or loaner and were once again denied as the car was “out of warranty.” I then asked to speak to someone in the sales department as we are a family with 2 young children requiring car seats for transport with 2 parents with full time jobs. I informed the sales agent about my situation and asked for a comparable vehicle to possibly make a change. The VIP manager sent me numbers out the door for a $50,000 Kia Niro. I assured him that this would in no way be comparable to my used 2017 Niro for $16K and asked if there was anything else. His response, “take a look at the website and let me know what you like.” He then sent me the rickcasekiasunrise.com URL. I went on the website and found a used 2019 Kia Niro listed at $22,990 and sent him a screenshot saying, “wouldn’t this be more comparable.” Zero effort in helping find a vehicle that matched my needs. Finally on 7/27, the engineer and service team determined the short was coming from a bad AC compressor which would be an additional $1300 after tax. The part was $600, and the labor was $200 per hour for 3 hours estimated. On 8/1, the tech installed the compressor. However, they did not have the KIA oil needed to run the compressor. This was estimated to be another delay. It is now 8/7. No update for today. More
by mallorie.lotycz
Employees Worked With
April 23, 2023
Dear Ms. Case, After a month of being put off, delayed & frustrated, my final approach hopefully reaches you. I've always believed the person at the top Case, After a month of being put off, delayed & frustrated, my final approach hopefully reaches you. I've always believed the person at the top should be aware of what's going on in their company, but it's not as easy as it sounds. John Stumpf of Wells Fargo is a prime case in point of how not knowing what is happening below the "C" suite can ruin a fine institution. I purchased a very expensive set of tires for my '16 Optima (which I bought from YOU) in May 2021. They had an 85,000 mile treadwear warranty, excellent temp, traction & treadwear ratings. The final selling point was the 2 year road hazard policy. A similar tire without the R/H was about $150 less. In November of 2022 I got a huge screw in my tire and brought it in for repair. To me, it was on the top of the tire, but it was explained to me that this gorgeous tire had to be replaced because it was too close to the sidewall. I said OK & asked that it be replaced under the R/H coverage. So began the odyssey between my service rep & Sinsio. It seems Sinsio is the company that Rick Case chose to stand behind the merchandise that YOU sell & to whom I PAY. I can't recall how long it took, but Sinsio finally came back with a credit of 83.50 for a $250 tire. When I asked why. I was told that IN THE SECOND YEAR, tires are subject to pro ration & other factors. I NEVER received any kind of R/H policy literature either from Rick Case or Sinsio. All my life, a R/H policy covers these things 100%. But not at Rick Case. The total bill came to $293 & I was upset about it. In speaking with Jim Contreras & Joe Benitez, they offered me a compromise of $100 which I reluctantly accepted as I had just been worn down by the entire process & just wanted to be done with it. I came into Rick Case Sunrise on 3/6/23 with a bubble in the sidewall of my tire. After my 1st experience I figured there's no way this isn't going to be considered anything but a road hazard. WRONG. It was totally rejected at first. After my strong insistence Robert tried again & Sinsio said they'd reopen the case. I never was informed it was closed. I was asked to take photos & send them to Robert so he could send them to Sinsio. Days passed. Weeks. Joe tells me he's dealing with "Dealer/Tire". Still waiting for an answer. Meanwhile I'm driving on this unsafe tire. I don't drive much, but had to go to Tampa a few weeks ago & it was on my mind the entire drive that I could have a blowout &maybe a bad accident. I SHOULDN'T EVER HAVE BEEN PUT INTO THAT POSITION OR FRAME OF MIND. Would you allow your best friend to drive on a tire like that for that long? How about your kids or grandkids? I read Rick's book. One of the things that most struck me was his maxim of "treat every customer like they're your best friend". A really nice sentiment, but quite hard to do. There is only one company in America that I know of the exemplifies the pinnacle of customer service, &that is Publix. You lose hands down to them& their example. I've not only not been treated as a best friend, but barely as your customer who purchased these tires from you as well as the car that sits on them. I paid Rick Case for those tires. I have my service done there. I don't expect that I'm going to be dumped over to some inept company that you chose to do your job. I didn't buy these tires from Sinsio. I bought them from you & paid you for them. I want to stress again that I was never given any literature regarding my R/H coverages. The tires were manufactured by Goodyear. When deciding to buy my tires I wanted to buy American and I felt I could finally pay for a really good set of tires. These 85K treadwear tires had about 9,400 miles on them in 22 months, &3,000 of those miles were from a road trip to NY & back. The tread was measured at 7/32". I mentioned to Goodyear how is it possible that an 85K treadwear tire that only drove NOT ENOUGH SPACE ALLOWED 4 THE FULL LETTER More
by marccards
Employees Worked With
September 06, 2022
What a nightmare to deal with service on my 2019 Kia Soul Turbo. First of all the car is borderline lemon and only has 37k miles on it but requires service more times than I care to be bothered with. Then Turbo. First of all the car is borderline lemon and only has 37k miles on it but requires service more times than I care to be bothered with. Then the car has a bumper to bumper warranty but they won't replace the small plastic ac duct adjustments for me. The most classic thing that service did when I confronted the manager about not replacing the simple plastic pieces was that he explained to me that the bumper to bumper warranty didn't exactly cover everything, then its not bumper to bumper is it. Then he tried to maneuver me into the new car department to try and get me to buy a new Kia? Its hilarious that they try this, like why would I buy another kia when this one has given me nothing but problems, your warranty doesn't cover everything, and to get someone to answer the phone is a joke!!!! It took me no less than 5 calls to get through to somebody to help me when my car broke down and the towing service showed up 4 hours later!!! Just a complete nightmare all around, if you have a choice I recommend staying away from this dealership and kia in general. More
by Andrew Primavera
Employees Worked With
Shawn is service advisor
July 30, 2022
Tried to get an appointment for my first service on my 2022 Sorrento which I was told should be done at 5000 miles. My car has 4900 miles. The earliest appointment they gave me was for September 3rd, wh 2022 Sorrento which I was told should be done at 5000 miles. My car has 4900 miles. The earliest appointment they gave me was for September 3rd, which is more than 4 weeks out. That is ridiculous! I love my car but not happy with the dealership. More
by Pendergastj
Employees Worked With
No name given
May 12, 2022
I am totally pleased with the service that I received during my last visit! Everyone that my wife and I came into contact were soooo welcoming. The service that was needed was done in record time. Thanks during my last visit! Everyone that my wife and I came into contact were soooo welcoming. The service that was needed was done in record time. Thanks for everything, and know that I will return for all needed service in the future. More
by Jerome Matthews
May 12, 2022
BEWARE THIS DEALER KIA NIRO Hybrid 12v battery failed under warranty. (pn 37507-G2120) This dealer REFUSED to honor warranty bc of NATIONAL BACKORDER OF REPLACEMENT BATTERY. I Was told by Service Mana under warranty. (pn 37507-G2120) This dealer REFUSED to honor warranty bc of NATIONAL BACKORDER OF REPLACEMENT BATTERY. I Was told by Service Manager “Joe” “TO GET MY CAR OFF THEIR LOT” and threatened to “LIEN” my car for storage charges. Further, they refused to order the battery to secure my place in the backorder lineup. Now I’ll be charging storage at my yard of $35/day for the first 10 days, And $100/day thereafter for storage and having to look at a USELESS CAR ! Car rental and excess fuel is additional !! I went from 58 mpg to 9 mpg and drive 30k-50k per year ! More
by Rpmcommander
Employees Worked With
February 14, 2022
Call service for appointment to my vehicle only for regular service, they said only for drop off and they call me later during the day, regular service take only couple hours. I'm calling a week in adv regular service, they said only for drop off and they call me later during the day, regular service take only couple hours. I'm calling a week in advance and I can't get the appointment. Terrible for first time trying Rick case kia More
by Richard1127
Employees Worked With
I spoke to someone over the phone
