Rick Case Kia at Gwinnett Place

Pricing and negotiations They really worked with us on pricing. They were trying to sell a car but took our financial situation into consideration. They work hard to help cust They really worked with us on pricing. They were trying to sell a car but took our financial situation into consideration. They work hard to help customers. More

Bad Sales Experience at Rick Case Kia Duluth, GA. We had been looking for a new car for our college daughter for a while and had settled on either a Kia Forte or Hyundai Elantra - both highly rated by We had been looking for a new car for our college daughter for a while and had settled on either a Kia Forte or Hyundai Elantra - both highly rated by Consumer Reports. Based on the positive Consumer Reports review of the Kia and the excellent value it represented we decided it was the right car, with the Hyundai a close second. We were negotiating the deals via email with a couple of dealer to make the most efficient use of both of our time. We had received an attractive offer from our Hyundai deal for an Elantra with the Popular option package. We were communicating with Mike Green from your Duluth Hyundai dealership and he said his Elantra price was higher but he could “match the deal / offer” and “I spoke to the Kia General Mgr we can beat that deal” from the other dealership. Given the good deal and the positive view we had of your organization we decided to do the deal with your Kia dealership with Mike facilitating the sale. This is where the problem began. We took the time out of a busy day to go over to Rick Case Kia to complete the sale and they refused to honor the deal that they had agreed to in email. Very much like the typical "bad car salesman" experience you hear about so often. As soon as we started to work on the details of the deal Mike immediately had to go to the manager. The general manager Chase Channell was dismissive, abrasive and one of the least customer focused people that I have dealt with in a long time. The deal that had been agreed to via email became “you have to show me the other offer in writing” before I’ll honor what I agreed to via email. At that point we were done with Rick Case and Kia in general and decided to talk further with AutoNation Hyundai. That turned out to be an excellent experience. We confirmed our negotiated price with the AutoNation sales manager via email and agreed on the deal. When we walked into the AutoNation dealership the experience couldn't have been more different that the Rick Case experience. They were pleasant, professional and great to deal with. They confirmed the price we discussed, completed the paperwork quickly - even going through the financing with the Business Manager, was a very painless experience. None of the "hard sell" normally associated with that part of the car deal. More

Surprisingly Simple Car Purchase! I decided I wanted to upgrade my 2012 Kia Soul to a 2015! After doing my research I decided on option and trim level I wanted! I purchased my curren I decided I wanted to upgrade my 2012 Kia Soul to a 2015! After doing my research I decided on option and trim level I wanted! I purchased my current car used and serviced here! I asked my favorite service manager Andrew who he would suggest as a sales representative! He gave me the cell number for Ranata! I reached out via text since I was at work! She was quick to respond and gave me some information! I had promised to come in on Saturday however due to weather I text her to say I wouldn't make it! She was very cordial and told me I was welcome whenever! Later that morning she text me and advised that she had the model I was looking for and it was on sale currently! I made the trip in at her advice and was pleased to see he was correct that it was a great deal, a total saving if 4500! When i met Ranata I offered my hand to shake and she instead gave me a big hug instead! She won me over at hello!!! After test driving the New Soul I decided I defiantly wanted to pursue the vehicle! I told her what I needed on my trade to make me happy! They provided top $$$ for my trade and provided worked hard to get me financed at a price I could afford!!! Sales manager Larry was also really nice!!! He was informative yet brief and simply took what I needed to make the deal and came back with what they could do! We easily came to a happy median and then went quickly to financing! I love my new car! Am a Rick Case customer for life! Only work with Ranata she is so down to eat, honest, and straight forward...she works hard to ensure you are happy win your purchase and makes you feel she is trying to get you the best deal!!! More

Great Dealership all around My wife and I purchased a 2015 Kia Optima from Rick Case Kia a few months back. Chase Edwards helped us out in selecting the vehicle we wanted and wa My wife and I purchased a 2015 Kia Optima from Rick Case Kia a few months back. Chase Edwards helped us out in selecting the vehicle we wanted and was wonderful to work with, he was truly there to help us get exactly what we wanted and did a great job guiding us to it, without pushing us. We would recommend Chase to any one who was going into this dealership, we go say hi to him when we get oil changes. in finance we dealt with Rodney, absolute pleasure to deal with, and Andrew in service is a pleasure to deal with as well. All in all this dealership does it right, professional, knowledgeable, and just great to work with. More

Excellent Service I have never visited a dealership that has excellent service. David, Orion, and Eric made sure that I was able to have a peace of mind when having my I have never visited a dealership that has excellent service. David, Orion, and Eric made sure that I was able to have a peace of mind when having my car serviced. I have truly enjoyed coming to the dealership. I have visited several dealerships but nothing compared to Rick Case Kia. They never disappoint me in all their hard work and efforts. I will continue to visit Rick Case Kia for my services and eventually purchase my second car from them. Thank you very much guys! More

Great Experience Take it from someone who HATES car shopping, Rick Case made this car buying experience painless. I went to the dealership just to look and see what th Take it from someone who HATES car shopping, Rick Case made this car buying experience painless. I went to the dealership just to look and see what they had. I needed a new car but, as I said, I hate car shopping. Viktor and Elan wound up giving me a good deal on a 2015 Kia Sorento with a 200,000 mile warranty and gave me more than I was asking for on my trade in. It was a quick and easy process. They didn't try to haggle me or put me into a car I didn't want just to make a sale. I will definitely go back to Rick Case Kia and recommend other people go there. More

Orion Daniels is a crook. Brought my 05 kia sorento in for repairs on a known issue, $900 turned into $1600, Orion called to let me know, said he would apply a 10% discount, as Brought my 05 kia sorento in for repairs on a known issue, $900 turned into $1600, Orion called to let me know, said he would apply a 10% discount, as well as a $50.00 credit for the diag fee, and would have the drive belts replaced for free if I did the timing belt ($70.00) for a total of $220.00. At the end of the day I was only credited $150.00 and this joke of an advisor wouldn't honor his word on the remaining $70.00. Can we say theft by deception? uhm, yeah. Don't recommend this dealership to anyone, but if you have to go, stray away from this idiot. - Update: After calling in and speaking directly with a manager outside of the service department (Fazio was no help) I was able to get this resolved and get my $70.00 back for the drive belt. This was still way more hassle then it should have been especially given the amount I spent on repairs. At least the managers (not involved in service department) respect and appreciate their client base. Thank you for that. More

Terrance rocks! Went in to test drive a Kia Optima on my lunch break, ended up staying the rest of the day and drove out in the perfect new car. Terrance Little took Went in to test drive a Kia Optima on my lunch break, ended up staying the rest of the day and drove out in the perfect new car. Terrance Little took care of me, and was so awesome. He listened to all of my feedback (we test drove three different cars until we got exactly what I wanted). Terrance made the whole experience so much fun; it was more like hanging out with a friend than working with a sales associate. That said, he was the consummate professional, and knew the answers to all of my questions off the top of his head. Extremely knowledgable, friendly, and professional. Once I found the right car, Terrance worked with me to get the sticker price down to something that worked for me, and also worked with me in negotiating the price of my trade-in. Rodney Myers shopped my loan around and was able to get me a 1.74% APR, which was amazing. Rick Case Kia's unique 20 year/200k power train warranty is bonkers, and I went ahead and paid the extra $2500-ish to upgrade the warranty to 10 year/100,000 mile full warranty as well, which covers everything else on the car. Well worth it, and it's good to know that when I pass this car down to my infant son in 16 years, he'll still be covered with the power train. :) All in all, wonderful experience, and I am in love with my new Optima. If you go here, make sure you ask for Terrance. I had absolutely no intentions of buying a new car that day, but Terrance's service, know-how, and friendly attitude made it happen. Couldn't be happier! Someone give this man a raise! ;) More

Smooth, simple and easy. Van made it simple and seamless to find the car that I wanted. After shopping around we walked in knowing exactly what we were looking for and Rick Ca Van made it simple and seamless to find the car that I wanted. After shopping around we walked in knowing exactly what we were looking for and Rick Case Kia at Gwinnett Place didn't disappoint. From entry to finance, I left literally hugging the car I had been hunting for for the past week. Many thanks to the amazing staff. More

Great Place To Buy A Car ! I have purchased a lot of vehicles in my life but I've never had an experience like I had last week buying a Kia from Rick Case Kia in Duluth Georgia I have purchased a lot of vehicles in my life but I've never had an experience like I had last week buying a Kia from Rick Case Kia in Duluth Georgia this experience was better than any Porsche or Mercedes store and the Chase Chanell General Manager did an amazing job I will never forget this I have since send four of my friends to buy a car from these guys ! Victor delivered the car door house went over all the equipment and even speak the language this is unbelievable ! Rick Case must be proud to have young people like these guys running that store! thank you and I will be back for more Kia's @ Rick Case Kia in Duluth Ga ! Bogumila Klimek More