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Rick Case Volkswagen
Davie, FL
273 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 273 reviews
August 06, 2014
Exellent Experience Recommend this dealer for the care they had and the explanation received from a vendor all the details of the car we bought and the ease of financing Recommend this dealer for the care they had and the explanation received from a vendor all the details of the car we bought and the ease of financing. More
by rey1964
Employees Worked With
Tiffany Shelton
Helpful August 02, 2014
WORSE CUSTOMER SERVICE I'VE SEEN!!!! THIS DEALER HAS THE WORSE CUSTOMER SERVICE, THEY DON'T UPDATE YOU WITH ANY INFORMATION IN REGARDS YOUR CAR BEING SERVICED AND ON TOP OF THAT THEY DONT THIS DEALER HAS THE WORSE CUSTOMER SERVICE, THEY DON'T UPDATE YOU WITH ANY INFORMATION IN REGARDS YOUR CAR BEING SERVICED AND ON TOP OF THAT THEY DONT PROVIDE ANY ASSURANCE TO THE CUSTOMER AND THEY SAID THEY WILL CALL YOU BACK WHEN THEY NEVER DO. ONE TIME I WAITED 5 HOURS TO GET MY BRAND NEW CAR THAT HAD 5k MILES TOWED BECAUSE I HAD AN ISSUE WITH THE CLUTCH, THEY NEVER APOLOGIZED AND THEY DIDNT EVEN MENTION ABOUT GIVING ME A TEMPORARY CAR WHILE MY CAR IS GETTING REPAIRED, I HAD TO CALL THEM OVER 4 TIMES AND STILL NO GUARANTEE OF ME GETTING THE TEMP CAR FOR THE MEAN WHILE TO GET TO WORK AND GO TO SCHOOL. ALL THEY CARE ABOUT IS COLLECTING MONEY BUT WHEN IT COMES CUSTOMER NEEDS, IT ALL GOES OUT THE WINDOW, AND THEY CLAIM TO BE THE BEST IN THE NATION? GOOD ONE RICK, YOU BETTER CHANGE YOUR WAY OF TRAINING THOSE POOR CUSTOMER SERVICE REPS OR YOU WILL LOSE A LOT OF CUSTOMERS More
by Kevinprimo
Employees Worked With
Main clerk
May 09, 2014
Horrendous sales & service tactics. I am writing this review due to the fact that Rick Case Volkswagen will not stop hounding me for sales & service. I guess they scan volkswagen's prio I am writing this review due to the fact that Rick Case Volkswagen will not stop hounding me for sales & service. I guess they scan volkswagen's prior service records at other dealerships or purchase information from VW, but whatever the process they will not stop hounding me. They call me at least 2 times a week, and usually at the most inconvenient time they ask if I have experienced the "Rick Case difference" I'm not sure what that is, but I'm sure I can live without it. I know these are just sales people trying to make money, but I'm extremely frustrated as I've tried to get them to stop. I've called Rick Case Volkswagen, and asked to be removed from the cold call list, but the calls keep coming. I've blocked every number they call from on my phone, but they're calling from a call bank so that hasn't worked either. On principle alone, I wouldn't buy a car from a band of idiots like this. The harassment isn't worth the savings besides someone needs to tell Rick's wife to stop wearing those foolish hats, you look like an idiot. More
by 5-oh
Employees Worked With
Unknown dealer service caller
