Rick Case Volkswagen

Service at this dealer has gone down. A lot of people who only speak Spanish. The clients have to wait a long time for a simple service like a oil change even though I had an appointment. A lot of people who only speak Spanish. The clients have to wait a long time for a simple service like a oil change even though I had an appointment. They told me it was. 2 hour wait after the fact and it was way over 2 hours . I had to go looking for the service tech no follow ups. And the music inside the dealer I felt like I was in the dealer in Miami . The customer service has really gone down. More

If your looking to waste your time then this the dealership to buy a new VW. I went to the VW website looking for a specific Atlas Sport where the website showed they had 2 vehicles matching my sear dealership to buy a new VW. I went to the VW website looking for a specific Atlas Sport where the website showed they had 2 vehicles matching my search. I called to confirm that they still had the vehicle available and was told they did. I drove from Miami in the rain walked in the showroom then introduced to a salesman that had me walk through 3 floors of inventory to be told they didn't have the vehicle. I wasted my time and gas for nothing. I was just treated to an atempt of bait and switch. If your looking to buy a VW don't waste your time at Rick Case. More

This is my second time using Rick case to lease a Volkswagen it was a great experience the salesman was helpful and great. Volkswagen it was a great experience the salesman was helpful and great. More

Mr. Chavez was very nice and very understanding. I really appreciated his help. He took very good care of me appreciated his help. He took very good care of me More

Albert, one of the VW finance guys, is a little slimy snake. He tried convincing me that my car had less warranty than it actually has. When I wouldn't purchase it, he then proceeded to add a $700 charge snake. He tried convincing me that my car had less warranty than it actually has. When I wouldn't purchase it, he then proceeded to add a $700 charge in my finance agreement thinking I would not notice it. Then he lied and said if I removed it, my monthly payment would go up....just a pathetic slimy little man. I'm sure he has conned many unsuspecting hardworking folks out of their hard earned money. More

Excellent service and attention. Employees take care of the cars , clean work and quick turnaround. Employees take care of the cars , clean work and quick turnaround. More

Excellent customer service. Very attentive personnel. Prompt response to fix my car. Explain everything to me. Very attentive personnel. Prompt response to fix my car. Explain everything to me. More

Excellent work! Ivan Chufarov and Hugo Alvarez -the best! They helped me and my husband so much Ivan Chufarov and Hugo Alvarez -the best! They helped me and my husband so much More

If If I could give ZERO I would. I leased a 2023 Volkswagen Tiguan from Rick Case in Weston. Sales people were nice but that's it! I've had my BRAND new vehicle in the shop more ti I leased a 2023 Volkswagen Tiguan from Rick Case in Weston. Sales people were nice but that's it! I've had my BRAND new vehicle in the shop more times than I can even count. Driver seat completely replaced. Side mirrors on both sides not working needed replacement. Back seat hardware loose & faulty needing to be fixed. Horrible blind spots Transmission extremely "jerky" & a very uncomfortable drive. Not smooth at all. Cargo space poorly designed. Cup holders too close to center console- good luck pulling out a cup to drink. Most aggravating: Navigation system DOES NOT WORK! According to Apple articles online it is unsafe, dangerous & unusable. I promise I never like writing a bad review or complaining but since nobody seems to help with this problem the least I can do is warn others to AVOID this vehicle & possibly others to spare you the daily headache & aggravation. Corporate evaluating for a buy back but it takes long and I’m stuck dealing with it. My phone GPS works FINE in my husbands car and all other places!!!! Albert L at Rick case with attitude states my car is fine and he's done everything he can. I connected him to corporate and at least she was kind and going to look into the buy back! Horrible daily drive & I rely on Navigation for work. I’ve been so patient & kind but this has been exhausting dealing with a LEMON for a vehicle More

Dropped off car for scheduled maintenence. Take-in was quick and easy. It was finished. Take-in was quick and easy. It was finished. More