Rick Case Volkswagen

I made an appointment for a recall on my 2024 ID4. I was there on time on April 1st for my at 8:45. Immediately was told it would take more than a day to do this. I asked about the charges and was to I was there on time on April 1st for my at 8:45. Immediately was told it would take more than a day to do this. I asked about the charges and was told that it was covered by VW totally upfront. This dealer does not loan cars for the days your car is down, therefore I caught a ride home from the dealer and was off to fend for myself during the 2 full days it took them to return my car. The mechanic sent me a video shot on April 2nd stating he recommended new windshield wipers because they "screeched" (something I personally installed 2 weeks prior, OEM nonetheless) . That alone made me doubtful about the authenticity of the multi-point check. This blatant attempt to upsell unnecessary parts makes me question the accuracy and honesty of their entire shop. He also recommended alignment and balancing of the two front wheels, for the modest sum of $1,100.00. This is something I don't think anyone would approve in a car that drives on regular city streets with just 15000 miles on its back. The one star goes to the only positive thing about this ordeal. Tiffany, the person that spoke with me in person, treated me with respect and even helped me with a ride from my home to the dealer since it was late and the drivers had all gone home for the day. I'd rather take my car elsewhere next time. Do not trust this service center More

My car has been there for two days and nobody knows what’s happening with it. Nobody will call me back. Great job. what’s happening with it. Nobody will call me back. Great job. More

Tried to schedule service for a recall and minor oil leak on my Atlas and the next available appointment is in 6 weeks! Where is Rick Case's vaunted service? Wouldn't recommend buying a vehicle from Rick C on my Atlas and the next available appointment is in 6 weeks! Where is Rick Case's vaunted service? Wouldn't recommend buying a vehicle from Rick Case if they can't service it in a reasonable amount of time while under warranty. More

Less than two months ago, I leased a VW Cross Sport SUV. Two weeks after bringing it home, I received a recall notice for the backup camera. I immediately called the service department at Rick Case Volkswag Two weeks after bringing it home, I received a recall notice for the backup camera. I immediately called the service department at Rick Case Volkswagen in Weston, but no one answered. I decided to drive to the dealership to make an appointment and was given another number to call. After some difficulty, I finally scheduled the appointment, but had to wait four weeks for service. On the day of the appointment, I dropped off the SUV on a Thursday afternoon with a service representative named Tiffany, who assured me she would send updates. Thursday and Friday passed without any communication. On Saturday morning, I called and left a message with the receptionist, asking for Tiffany or someone to provide an update. After waiting two hours without a response, I went to the dealership in person, only to find out that my SUV had not been serviced. I asked to speak with a manager and met with Jorge Molina, who explained that the service department was backed up. I was extremely disappointed and requested my SUV be returned. It took an hour and a half to get my car back. Mr. Molina offered to have the SUV serviced later that week, and assured me Tiffany would contact me. That call never came. Rick Case Volkswagen’s lack of professionalism and disregard for customers' time is unacceptable. The failure to communicate or even service the car makes me feel unsafe. As a current VW customer, I will never return to Rick Case Volkswagen in Weston and will seriously reconsider leasing from Volkswagen in the future. More

I’m very frustrated about my last experience with VW Rick Case. I bought 2 cars Tiguan 2023 and Taos 2023, I have problems since the beginning and one year after, the only reply I have “We Don’t know”. They Case. I bought 2 cars Tiguan 2023 and Taos 2023, I have problems since the beginning and one year after, the only reply I have “We Don’t know”. They kept 3 weeks the TAOS and they said “We Don’t know”. I can’t count how many time I came to fix problems I had with these 2 cars. I waste my time. If you buy a new car is to not to have any worries. And actually, problems still there! To sell cars, they are the best, but after sale, nobody want to take the responsibilities. I try to find solution to sell these cars but they completely don’t care. The proposals are very low and nobody want to talk with me and take time to listen. Their business?? Just sales sales and sales. If you are a problem with new cars, they “calibrate” again and again but they don’t want to change something. It’s a shame. Finally, I sold my 2 cars to Carmax and I lost more than $4000. Rick Case said “our customers, our friends, our community, our home, our associates, our family”. I confirm, Absolutely not! Run away!!! More

I was pleased with the Rick Case Service team; I had to reschedule my visit which was a seamless effort. When I arrived I was met by my Service Advisor Beatriz Perez; she was fast, efficient, and informati reschedule my visit which was a seamless effort. When I arrived I was met by my Service Advisor Beatriz Perez; she was fast, efficient, and informative. 5 star service! More

After 10 years of being a loyal rick case customer, we had the poorest customer service experience. We started our negotiation over the phone (provided precise overview of current stage and goals) and we had the poorest customer service experience. We started our negotiation over the phone (provided precise overview of current stage and goals) and we were asked to bring our two cars from PT. St Lucie . This person proposed something totally off to what we discussed over the phone, and disregarded the level of effort and her partner Kim discussed with us. So a total lack of professionalism. More

Great service, friendly and professional staff. Nilsa as always was very profesional, looking for options to help and accommodate to the clients needs. Nilsa as always was very profesional, looking for options to help and accommodate to the clients needs. More

Service at this dealer has gone down. A lot of people who only speak Spanish. The clients have to wait a long time for a simple service like a oil change even though I had an appointment. A lot of people who only speak Spanish. The clients have to wait a long time for a simple service like a oil change even though I had an appointment. They told me it was. 2 hour wait after the fact and it was way over 2 hours . I had to go looking for the service tech no follow ups. And the music inside the dealer I felt like I was in the dealer in Miami . The customer service has really gone down. More

Mr. Chavez was very nice and very understanding. I really appreciated his help. He took very good care of me appreciated his help. He took very good care of me More