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Rick Case Volkswagen - Service Center

Davie, FL

3.9
83 Reviews

83 Reviews of Rick Case Volkswagen - Service Center

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July 23, 2022

Originally took in my 2017 Jetta for an 80,000 Mile service. As usual we received exceptional service from our service advisor, Hugo Alvarez, and all of the employees at the dealership. We have been ge More

by Ramonbatista1008
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Alvarez
July 20, 2021

Went in to get Sentinel package honored. Carlos took pictures and never called me back as he said he would do. I informed them that I was moving to another state and would like to do the procedure prior More

by Ddavis
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
JUSTIN ROSS
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2021

Rick Case Volkswagen is truly #1. They are very professional, helpful, and you receive the best service. Walter Chavez is my service advisor. He is very informative, and experienced. Rick Case Volk More

by GenevieveR
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
WALTER CHAVEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2021

The worst service I have ever been to. 1) I came to have The worst service I have ever been to. 1) I came to have my annual service on April 14th. I asked to check everything and let me know if anything ne More

by Nikazzz32
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Carlos, Ortiz
May 28, 2021

The techs had no idea of what we where talking about when it came to the repairs we felt the car needed. Example of this was we told them the speakers were blown and becoming harsh on the ear, and their exa More

by Cathytaurinski
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
WALTER CHAVEZ
2.0
This rating includes all reviews, with more weight given to recent reviews.
CRYSTAL JEBOO
2.0
This rating includes all reviews, with more weight given to recent reviews.
JUSTIN ROSS
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Rick Case Volkswagen responded

We appreciate that you took the time to share your thoughts, Cathy. At Rick Case VW we value our customers, and we’re disappointed that you had a bad experience. If you wouldn't mind, please reach out to our Service Director, Alberto Luaces directly at albertluaces@rickcase.com or 954-903-5500 x5561, so we may further discuss this situation.

May 22, 2021

Rick Case VW is a fabulous dealer for service to my car. Service Advisor Hugo is always exceptional. He is great to work with...very professional, thorough and thoughtful. More

by Bob
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Alvarez
May 24, 2021 -

Rick Case Volkswagen responded

Bob, we are happy to hear that we were able to meet your expectations and that Hugo provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case VW Team

April 23, 2021

Yes very good treatment, helpful and quick. In general it was was a very pleasant experience. The waiting area clean and confortable. My car was returned in good shape. More

by Rosita
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
CRYSTAL JEBOO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Rick Case Volkswagen responded

Thank you for the high marks, Rosita. Our dealership is pleased to serve you and we thank you for your business, we look forward to working again with you in the future! Sincerely, the Rick Case VW Team

March 30, 2021

Prompt, professional best.service consultant, Justin Ross. Easy to schedule for service. Attentive reception. Speedy quality repairs. Auto delivered promptly washed, clean in excellent condition. More

by SNOP3690
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
JUSTIN ROSS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Rick Case Volkswagen responded

Thank you for taking the time to share your feedback with us. We are glad that you had a positive experience and we look forward to you visiting Rick Case VW again.

March 27, 2021

This place is ok. I just don’t understand why they don’t put cars thru car wash after your car is serviced. I’ve been here several times and not once had it been done. Other dealers do it. More

by liana0662
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
JUSTIN ROSS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Rick Case Volkswagen responded

Thank you for providing this feedback Liliana. Our customers are very important to us. We will be taking your feedback to our management in effort to improve our customers experience in our dealership. Please take note that we do have a car wash available at our Hyundai dealership next door that all Rick Case customers have access to using their rewards card. Thank you for choosing us. Sincerely, the Rick Case VW Team

March 26, 2021

Justin was great but probably won’t be coming back to Rick Case Volkswagen again the price for the synthetic oil change is too expensive More

by Heiressrolle
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
JUSTIN ROSS
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Rick Case Volkswagen responded

Thank you for your feedback. Please refer to our website for access to our service specials/coupons: https://www.rickcasevolkswagen.com/service-parts-special-coupons-fod33-1949 Sincerely, the Rick Case VW Team

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