WALTER CHAVEZ

Mr. Chavez was very nice and very understanding. I really appreciated his help. He took very good care of me appreciated his help. He took very good care of me More

Helpful 0

Report | Print

Dropped off car for scheduled maintenence. Take-in was quick and easy. It was finished. Take-in was quick and easy. It was finished. More

Helpful 0

Report | Print

Rick Case Volkswagen is truly #1. They are very professional, helpful, and you receive the best service. Walter Chavez is my service advisor. He is very informative, and experienced. Rick Case Volk professional, helpful, and you receive the best service. Walter Chavez is my service advisor. He is very informative, and experienced. Rick Case Volkswagen is the place to go for all of your automotive needs. More

Helpful 0

Report | Print

The techs had no idea of what we where talking about when it came to the repairs we felt the car needed. Example of this was we told them the speakers were blown and becoming harsh on the ear, and their exa it came to the repairs we felt the car needed. Example of this was we told them the speakers were blown and becoming harsh on the ear, and their exact words were “I don’t know much about what you’re talking about but they seem fine to me.” There’s a clear fuzz in the speaker as well as certain times frequencies in the song fuzz out completely or rattle my door and my volume isn’t even past the half way mark. Another example is my sunroof visor slowly moves back and out of place when I’m driving and instead of taking a look at the track they proceeded to tell me that’s normal. I’ve driven many cars with sunroof visors, which happens over time yes but it’s covered in my warranty to be fixed and they did nothing. I spent several hours there waiting for my car to even get an update to be told nothing needs to be done when there are still issues like my last one which was a vibrating under my car, which they tried to tell me they could only rebalance my tires to fix it, when one, my tires and alignment were literally done a week ago and it feels like it’s coming from something shaking under the middle of my car as if an exhaust pipe is a little lose. I’m blown away the lack of knowledge, let alone action taken correct the issues that are covered by my warranty and will not be coming back to your deal ship after wasting 3 hours thank you. More

Helpful 0

Report | Print

The Staff made me feel comfortable, at ease. Very nice & clean area. They explained all my service requirements & I recommend all my friends to visit there clean area. They explained all my service requirements & I recommend all my friends to visit there More

Helpful 0

Report | Print

Rick Case service department always professional and friendly From the moment you arrive up to when your vehicle is ready. Transport service also provided Thanks to the team friendly From the moment you arrive up to when your vehicle is ready. Transport service also provided Thanks to the team More

Helpful 0

Report | Print

Excellent Service by Walter, took care of my concerns about tire pressure. Also I appreciate that the dealership provided a ride back to my house which is very convenient about tire pressure. Also I appreciate that the dealership provided a ride back to my house which is very convenient More

Helpful 0

Report | Print

Fue un placer y tranquilidad para mi que me atendieran hoy con la emergencia de mi llanta , me atendieron inmediatamente , agradezco su servicio gracias por su atención ! hoy con la emergencia de mi llanta , me atendieron inmediatamente , agradezco su servicio gracias por su atención ! More

Helpful 0

Report | Print

Very clean. Nice and helpful people. Visit took less than anticipated for service recall. Plenty of space to social distance. Cafe has good coffee and food anticipated for service recall. Plenty of space to social distance. Cafe has good coffee and food More

Helpful 0

Report | Print

Rick Case VW is always truthful and follows through with on time service and repairs. I have had 6 VW Jettas in my life time and Rick Case is my favorite car dealer. on time service and repairs. I have had 6 VW Jettas in my life time and Rick Case is my favorite car dealer. More

Helpful 0

Report | Print