93 Reviews of Rick Case Volkswagen - Service Center
I’m very frustrated about my last experience with VW Rick Case. I bought 2 cars Tiguan 2023 and Taos 2023, I have problems since the beginning and one year after, the only reply I have “We Don’t know”. They Case. I bought 2 cars Tiguan 2023 and Taos 2023, I have problems since the beginning and one year after, the only reply I have “We Don’t know”. They kept 3 weeks the TAOS and they said “We Don’t know”. I can’t count how many time I came to fix problems I had with these 2 cars. I waste my time. If you buy a new car is to not to have any worries. And actually, problems still there! To sell cars, they are the best, but after sale, nobody want to take the responsibilities. I try to find solution to sell these cars but they completely don’t care. The proposals are very low and nobody want to talk with me and take time to listen. Their business?? Just sales sales and sales. If you are a problem with new cars, they “calibrate” again and again but they don’t want to change something. It’s a shame. Finally, I sold my 2 cars to Carmax and I lost more than $4000. Rick Case said “our customers, our friends, our community, our home, our associates, our family”. I confirm, Absolutely not! Run away!!! More
I was pleased with the Rick Case Service team; I had to reschedule my visit which was a seamless effort. When I arrived I was met by my Service Advisor Beatriz Perez; she was fast, efficient, and informati reschedule my visit which was a seamless effort. When I arrived I was met by my Service Advisor Beatriz Perez; she was fast, efficient, and informative. 5 star service! More
After 10 years of being a loyal rick case customer, we had the poorest customer service experience. We started our negotiation over the phone (provided precise overview of current stage and goals) and we had the poorest customer service experience. We started our negotiation over the phone (provided precise overview of current stage and goals) and we were asked to bring our two cars from PT. xx Lucie . This person proposed something totally off to what we discussed over the phone, and disregarded the level of effort and her partner Kim discussed with us. So a total lack of professionalism. More
Great service, friendly and professional staff. Nilsa as always was very profesional, looking for options to help and accommodate to the clients needs. Nilsa as always was very profesional, looking for options to help and accommodate to the clients needs. More
Service at this dealer has gone down. A lot of people who only speak Spanish. The clients have to wait a long time for a simple service like a oil change even though I had an appointment. A lot of people who only speak Spanish. The clients have to wait a long time for a simple service like a oil change even though I had an appointment. They told me it was. 2 hour wait after the fact and it was way over 2 hours . I had to go looking for the service tech no follow ups. And the music inside the dealer I felt like I was in the dealer in Miami . The customer service has really gone down. More
Mr. Chavez was very nice and very understanding. I really appreciated his help. He took very good care of me appreciated his help. He took very good care of me More
Excellent customer service. Very attentive personnel. Prompt response to fix my car. Explain everything to me. Very attentive personnel. Prompt response to fix my car. Explain everything to me. More
Dropped off car for scheduled maintenence. Take-in was quick and easy. It was finished. Take-in was quick and easy. It was finished. More