Rick Case Volkswagen - Service Center

WORSE CUSTOMER SERVICE I'VE SEEN!!!! THIS DEALER HAS THE WORSE CUSTOMER SERVICE, THEY DON'T UPDATE YOU WITH ANY INFORMATION IN REGARDS YOUR CAR BEING SERVICED AND ON TOP OF THAT THEY DONT THIS DEALER HAS THE WORSE CUSTOMER SERVICE, THEY DON'T UPDATE YOU WITH ANY INFORMATION IN REGARDS YOUR CAR BEING SERVICED AND ON TOP OF THAT THEY DONT PROVIDE ANY ASSURANCE TO THE CUSTOMER AND THEY SAID THEY WILL CALL YOU BACK WHEN THEY NEVER DO. ONE TIME I WAITED 5 HOURS TO GET MY BRAND NEW CAR THAT HAD 5k MILES TOWED BECAUSE I HAD AN ISSUE WITH THE CLUTCH, THEY NEVER APOLOGIZED AND THEY DIDNT EVEN MENTION ABOUT GIVING ME A TEMPORARY CAR WHILE MY CAR IS GETTING REPAIRED, I HAD TO CALL THEM OVER 4 TIMES AND STILL NO GUARANTEE OF ME GETTING THE TEMP CAR FOR THE MEAN WHILE TO GET TO WORK AND GO TO SCHOOL. ALL THEY CARE ABOUT IS COLLECTING MONEY BUT WHEN IT COMES CUSTOMER NEEDS, IT ALL GOES OUT THE WINDOW, AND THEY CLAIM TO BE THE BEST IN THE NATION? GOOD ONE RICK, YOU BETTER CHANGE YOUR WAY OF TRAINING THOSE POOR CUSTOMER SERVICE REPS OR YOU WILL LOSE A LOT OF CUSTOMERS More

Horrendous sales & service tactics. I am writing this review due to the fact that Rick Case Volkswagen will not stop hounding me for sales & service. I guess they scan volkswagen's prio I am writing this review due to the fact that Rick Case Volkswagen will not stop hounding me for sales & service. I guess they scan volkswagen's prior service records at other dealerships or purchase information from VW, but whatever the process they will not stop hounding me. They call me at least 2 times a week, and usually at the most inconvenient time they ask if I have experienced the "Rick Case difference" I'm not sure what that is, but I'm sure I can live without it. I know these are just sales people trying to make money, but I'm extremely frustrated as I've tried to get them to stop. I've called Rick Case Volkswagen, and asked to be removed from the cold call list, but the calls keep coming. I've blocked every number they call from on my phone, but they're calling from a call bank so that hasn't worked either. On principle alone, I wouldn't buy a car from a band of idiots like this. The harassment isn't worth the savings besides someone needs to tell Rick's wife to stop wearing those foolish hats, you look like an idiot. More