Rick Case Volkswagen - Service Center

Satisfied Because the service was excellent . And I like to visit the dealer, I like too much Volkswagen . I would to have another new car in the future. Because the service was excellent . And I like to visit the dealer, I like too much Volkswagen . I would to have another new car in the future. More

Service Had Great service. Walter was great. Would be great if they washed my car before I picked it up . That would be a nice touch . Had Great service. Walter was great. Would be great if they washed my car before I picked it up . That would be a nice touch . More

Horrible people and place! I’ve always had issues with deceitful tactics and purposely discriminating. What a rip off! I’m 7 months pregnant with a 3 year old in tow. It’s been I’ve always had issues with deceitful tactics and purposely discriminating. What a rip off! I’m 7 months pregnant with a 3 year old in tow. It’s been 3 years 2 months since I leased this car and wanted to charge $145 for a diagnostic when I show up for air bag, ABS, traction control and Power Steering light coming on all at the same time?! What crap and completely disgusting service every time! More

Justin Ross provided excellent customer service. Justin Ross provided excellent and professional service. He really looks out for his customers and goes the extra mile. Justin, I left VW as a very ha Justin Ross provided excellent and professional service. He really looks out for his customers and goes the extra mile. Justin, I left VW as a very happy customer and look forward to scheduling all future maintenance with you. More

Service visit SUV was ready the same day, 4 recalls and regular oil change ( 10,000 mi maintenance ) were efficiently and diligently taken care of. Great service SUV was ready the same day, 4 recalls and regular oil change ( 10,000 mi maintenance ) were efficiently and diligently taken care of. Great service Thank you Walter ! More

Simple oil change and tire rotation I arrived at Rick Case VW at 10 AM. I had an appointment then for a simple oil change and tire rotation, which I was told would take an hour. Upon arr I arrived at Rick Case VW at 10 AM. I had an appointment then for a simple oil change and tire rotation, which I was told would take an hour. Upon arrival I was told to go sit in the lobby and wait for a technician. I was not seen by a technician until 10:45 AM who told me that the service would take at least an hour and a half. He then tried to scam me with an addition to my car that I didn't need. Along with this, the complementary website wouldn't allow me to access any website, aside from google. I brought my laptop to do work because I was told that the wifi would support it, but of course it didn't. I will never come back to this godawful, slow as xxxx car dealership. The staff is not helpful and they always take longer than they say to finish what you came in for, no matter if you have an appointment or not. This is a garbage car dealership. More

$794.17 20000 mile maintenance on 2015 Jettta with nothing w My advice is to stay away from Rick Case VW and maybe all Volkswagon Dealers. Is it possible the recent $14B fines for being dishonest on their diesel My advice is to stay away from Rick Case VW and maybe all Volkswagon Dealers. Is it possible the recent $14B fines for being dishonest on their diesel vehicles means that Volkswagen needs to make profits any way they can even taking advantage of you for maintenance and possibly car purchases. My story follows: I called Rick Case Volkswagen Service Dept and asked how much the 20,000 mile Maintanence would cost. The reply was $247.00. May 27 my son took the car and Rodrigo the service guy said that Volkswagen recommends the brake fluid be exchanged every two years. So he approved that and asked for an alignment to be done also. Rodrigo gave him three sheets to sign, one on top of the other, staggered and said sign here, here and here. Which he did without checking each and every page. Why would he, he assumed this organization would be trustworthy? The cost for a 20,000 mile Maintanence on a 2015 Jetta was $797.17. After this I called Volkswagen Chat to ask how often does Volkswagon recommend the brake fluid be exchanged? The reply: the first time is after three years and every two years after that. Rodrigo lied to build the balance of the work order. This is a two year old car that had no problems. Just in for a oil-change and wheel alignment. Save yourself some trouble. Go somewhere else! More

Poor Customer Service I've been to this dealership a dozen times and everytime the service gets worse. Chandler my advisor was extremely nice but the dealership as a whole I've been to this dealership a dozen times and everytime the service gets worse. Chandler my advisor was extremely nice but the dealership as a whole is a disaster. If you can make it past the new car salesmen without being harassed on your way inside then count yourself lucky. I'm not going to get into the fact my cars had more previous warranty work done to it then it's purchased value. Nor am I going to talk about the fact my rear bumper was damaged and the dealership denied responsibility. At that same time I watched an employee literally back a customers car into mine. No what I want to talk about is the service managers disrespect for loyal customers. My car had an abs recall, which took two different Fridays to fix. On the first Friday they never fixed the issue but they did charge me $450 for an unrelated issue. Then this Friday they took 7 hours to fix an issue I was told would be done by noon. I was also told they took an hour break for a meeting. When I asked for a courtesy oil change Daniel the service manager said there in the business of making money and offered me 10% off. Lol. I get that in the mail. It was completely disrespectful to say that to a once loyal customer. Do Not Go To This Dealership. They do not value loyal customers. All he had to do was compensate me for wasted time and the issue would have been resolved. Stay Away. This place in the business of exploiting people hence the poor reviews. More

attentive and customer oriented service Rick Case VW service was attentive and customer oriented. everything is about what you want and how they can make your buying experience a great one! Rick Case VW service was attentive and customer oriented. everything is about what you want and how they can make your buying experience a great one! it was fast and easy, straight forward and plesent. thank you More

Earned my business Just finished servicing the Beetle I got for my daughter last year. The service was great once again. I even got to see the salesperson who helped me Just finished servicing the Beetle I got for my daughter last year. The service was great once again. I even got to see the salesperson who helped me chose the Beetle, Jorge. I was in and out of the dealer very quickly and got some coffee and breakfast while I waited. Definitely coming back. More