Rick Hendrick Chevrolet Duluth

Horrifying! On July 15, 2017, I purchased a new 2017 Chevy Cruze from Rick Hendricks Chevrolet in Duluth, GA for a trade-in of a 2010 Chevy Aveo. I had to cosign On July 15, 2017, I purchased a new 2017 Chevy Cruze from Rick Hendricks Chevrolet in Duluth, GA for a trade-in of a 2010 Chevy Aveo. I had to cosign with my wife and she came in the next day to sign the contract. On July 27, 2017, I received a call at 12:59pm from Tyrell, a Finance Manager. He left a voicemail stating he needed me to come in and sign a new contract because he got our payments “down a little bit” (voicemail has been kept and recorded if needed). I called him back at around 4:50pm and he wanted me to wait so that he could print out the paperwork. I went into Tyrell’s office at 5:20pm. From there, Tyrell tells me that he made a mistake and the bank wanted to increase my payment by $50, but he was able to talk them down to $20 from what I originally signed for. So, with him talking them down to $20, it still meant another $20 would be added to our monthly payment. Remember the part I previously mentioned – Tyrell called me in to say they were going to lower our monthly payment. How is adding another $20 to your monthly payment getting the payments “down a little bit”? Now that I had the truth of why I was lured into the office, I told him that this wasn’t going to happen, so he went and talked with his manager. They told me the reason why it was going up was because the bank had rejected some of the manufacture warranties (due to them expiring). The manager apologized for the mix up and decided that they would eat up the loss and give me the deal I originally had, but still insisted that I sign a new contract. I compared the new contract with the original and saw that it was the same monthly price, but they had left off the GAP, Oil change plan, and Customer care plans that were on the original. They refused to add them back into the new contract so I was forced to turn down the deal and get back the Aveo. How is this eating your loss? You tried to make us sign a new contract and act like we had a good deal, yet you were sneaky and took things off to save your back. I got my Aveo and drove home in complete disgust. I didn’t mind the spot delivery scam or policy that the car dealership has in order to approve the car financially, especially without having the banks approval - I understood that this was part of the deal and was willing to negotiate if needed. The problem I had was the outright lie from the managers of why they needed me to come in. That’s why I recorded the message to show my reasoning for coming back! I was lured back under false pretenses and this was not professional. He could’ve told me up front that there was an issue with the bank. The entire selling process was a complete shamble, not only did this deal fall through, my wife and I were called back numerous times to sign paperwork that they’d forgotten to do (after the initial sale). Each time we went in, we had to wait over an hour for someone to see us for something that took two minutes to do. We could’ve never predicted that this last call would lead to us losing the car. We are in shock that a business is allowed to practice in such an unprofessional manner. It would’ve been beneficial for Rick Hendricks to work out a deal and take accountability for their mistake, but I’ve come to terms with the fact that we will never do business with them again. More

the friendliest and most helpful salesman Robert Williamson is one of the friendliest, most helpful and down to earth salespeople that I have ever met. He answered every question my wife and I Robert Williamson is one of the friendliest, most helpful and down to earth salespeople that I have ever met. He answered every question my wife and I had, helped me at every turn of my search for the perfect car for me and was so friendly and genuine that I would never hesitate to deal with him again. I started out looking for a pre-owned purchase vehicle but couldn't find one that fit me so I switched to a new Chevrolet Silverado and Robert was there to help just as before, I recommend him :-) and Rick Hendrick Chevrolet!!!! More

Contacted by Internet "Customer Service" Rep and stood up! I had a very bad experience with this dealership. I had contacted the dealership website myatlantachevy.com and I was contacted via email and by tex I had a very bad experience with this dealership. I had contacted the dealership website myatlantachevy.com and I was contacted via email and by text. The person who contacted me was Heather Lewis. I told her I would be in on Saturday or Sunday. Turns out I could not get in on Saturday but I DID contact her and let her know I would not be in. Sunday comes and she sends me a text to ask me when I would be in. I texted her back and let her know I was running late but I would be in. I texted her before I left my home in Decatur so she would know I was coming. I got there and she said that she would be right over. I waited 45 minutes PLUS without a single text, email, NOTHING. I texted and said if I did not hear back in 10 minutes I was leaving. Still NOT response. I finally sent a text and told her I was leaving. I was so irritated. I texted her back and told her I thought iw as totally unacceptable that she would leave me there for 45 minutes with NO status and worse, NO APOLOGY for standing me up! I will NOT ever go back to this dealership. I hate dealing with Car Salesman so the internet thing is best for me...now that seems to be infected by loser salespeople! Thanks but no thanks Hendrick for this horrible experience!! Scott Miller More

2017 Corvette Grand Sport I've made 2 deals here and both have been the same. Financing went through quickly thanks to Vlad, and Chris helped detail all of the differences betw I've made 2 deals here and both have been the same. Financing went through quickly thanks to Vlad, and Chris helped detail all of the differences between models and trims on the Corvette with his extensive knowledge which helped me make the decision to upgrade from a Stingray Z51 to a Grand Sport. Quick and amazing deal made. No nonsense and they made it easy to test drive and buy. If you are looking for a new car, this is the place to go. Ask for Chris if you want a Corvette, there's a reason why he's a specialist. More

BEWARE: They're great until after you purchase DO NOT BUY A USED CAR FROM THIS DEALERSHIP!!! I've had better experiences with buy here, pay here lots. At least, if they sell you a car with somethin DO NOT BUY A USED CAR FROM THIS DEALERSHIP!!! I've had better experiences with buy here, pay here lots. At least, if they sell you a car with something wrong with it, they will work with you to fix the issue. My husband and I both bought cars here, his used, mine new. I haven't had any issues with my new car, however, a couple days after getting his car, the brakes started squeaking. We're six months in with the car and now having engine problems. The dealership claims a 5 point inspection was done, that's bogus because if that were true then these issues should've been caught and addressed.. We got the additional warranty on the car at the time of purchase but apparently, it covers NOTHING! Not only will they not fix the issue that they should've caught IF they inspected the car prior to us purchasing it but apparently, the "warranty" doesn't cover it either. VLADIMIR in finance explained the purchased coverage at the time of purchase and lied about everything covered. There's no corporate number to call so there's no one to complain to. Everything is in house. This dealership is ridiculous! More

Waste of tme I told the sales representative my down payment and credit situation. I also told them I didn't live close. I did my online application and was pre ra I told the sales representative my down payment and credit situation. I also told them I didn't live close. I did my online application and was pre rapproved. I got there and they tried to sell me a car I didnt want. Then they more than doubled the down payment. I hate wasting my time gas and money. More

A True Blessing I had a great visit to Rick Hendrick Chevrolet in Duluth, GA. The people were friendly and knowledgeable and weren't pushy like some dealers can be. B I had a great visit to Rick Hendrick Chevrolet in Duluth, GA. The people were friendly and knowledgeable and weren't pushy like some dealers can be. Brandon and Renaldo Robinson were helped to make are visit worth while. We came in for 1 vehicle and left with 2 . My daughter and I are happy with our 2017 Equinox and our 2017 Sonic. The visit was a true blessing. More

Unexpected Awesome After looking for months for an EV or Hybrid car, my wife and I finally found the Chevy Volt I'd been holding out for at Rick Hendrick. Not sure how w After looking for months for an EV or Hybrid car, my wife and I finally found the Chevy Volt I'd been holding out for at Rick Hendrick. Not sure how we lucked out by getting Brandon Robinson, but he is the man. Well versed in the business but also so friendly that you just wanna be his buddy after the whole transaction goes through. Never experienced that at a dealership before. He's like a new breed of car salesman, the kind that doesn't suck. The whole operation is run unlike any other dealership I've ever been to. In fact, Brandon in Sales and Tyrell in the financial offices worked so well together, that I assumed they had been permanently paired up because of their chemistry. But it just turns out that everyone there works so well together, that no matter which sales person is paired with which financial person, it's going to be a solid experience. But again, Brandon took it above and beyond. Seriously, if you can get him to help you out, I highly recommend it. More

Great Service at Rick Hendrick Chevrolet in Duluth This past weekend my wife and I went to Rick Hendrick Chevrolet in Duluth to look for a new car. We were interested in a 2017 Camaro and Brandon Robi This past weekend my wife and I went to Rick Hendrick Chevrolet in Duluth to look for a new car. We were interested in a 2017 Camaro and Brandon Robinson was our sales consultant. He made the whole experience easy and enjoyable! Brandon was very knowledgeable and answered all of our questions about the vehicle as well as showed us multiple things about it that we didn't know to ask. He even sat in the backseat of the Camaro during our test drive- that alone deserves a five star rating! He was friendly and extremely helpful when going over our finance options. Brandon also kept telling us that if we ever needed anything at all, to contact him and he would take care of it. Vlad Pirvulescu in finance was also very friendly and helpful! We couldn't have asked for better employees to help us with this purchase and at the end of the day we drove away in a beautiful brand new Camaro! More

Excellent dealership On June 17th my fiance went down to Duluth Rick Hendricks chevrolet. And met with Miguel. He was upfront and honest with us. He answered all our quest On June 17th my fiance went down to Duluth Rick Hendricks chevrolet. And met with Miguel. He was upfront and honest with us. He answered all our questions. We are very pleased with our purchase. We drove off in a 2017 Chevy Cruz... Definitely will be back in the future to buy another car.. More