Rick Hendrick Chevrolet Norfolk

Working with Mbaimba (Bimba) was the best truck~buying experience we ever had. He listened to what we needed, never pushed us toward a more expensive model, and gave us straight answers on pricing from th experience we ever had. He listened to what we needed, never pushed us toward a more expensive model, and gave us straight answers on pricing from the start. If you visit Rick Hendrick Chevrolet in Norfolk, Virginia, be sure to ask for Mbaimba (Bimba) client advisor. he was a super patient and professional advisor! More

BRADY ROUNDTREE WAS EXCEPTIonal and did an amazing job from start to finish thank you for your help and time jermey . Super cool guy with a great attitude from start to finish thank you for your help and time jermey . Super cool guy with a great attitude More

Best costumer service great team I had an excellent experience. They answered all my questions and gave great advice. experience. They answered all my questions and gave great advice. More

Easy sign in. Coffee station in waiting area. Plenty of seating. Accurate wait time. Quick sign out. Coffee station in waiting area. Plenty of seating. Accurate wait time. Quick sign out. More

My visit was very satisfied & my service advisor Calvin Affleck very helpful, humble . Thank you 😊 so much. Affleck very helpful, humble . Thank you 😊 so much. More

Hendrick did a good job of keeping me updated everyday on the status of the body work on my Genesis. We did find a problem when I picked my car up, but they quickly scheduled the correction to be made and pr the status of the body work on my Genesis. We did find a problem when I picked my car up, but they quickly scheduled the correction to be made and provide me a rental car at no charge. I judge the quality of company of how they handle their problems therefore I think Hendricks did a first class job. More

Took my vehicle in for routine oil change. When you drive into the bay a machine check alignment and it stated I needed one so they performed the work. When I picked the vehicle up it now pull When you drive into the bay a machine check alignment and it stated I needed one so they performed the work. When I picked the vehicle up it now pulled to the left which it had not done before dropping it off so I immediately called the service advisor to let her know and she scheduled another appointment. I dropped the vehicle back off a few weeks later and they supposedly fix it but no change, it still pulled to the left. They tried to charge me for another alignment but after a lot of back and forth they waived it. On my way home I noticed no change in the way it drove. When I called back and spoke to the advisor she said the service director would call me, two weeks later and still no call. I called the advisor back and she stated they could not repair the car as it was unrepairable. This was never mentioned until two weeks later and after trying to charge me for another alignment. The vehicle came back to me with grease all over the inside and outside of the vehicle, they tried removing some of it with glass cleaner with no luck so I cleaned it. It takes at least 15 minutes to get someone on the phone and no need to leave a voicemail, service advisors are not able to retrieve them. This used to be a great dealer and was “the GM dealer” in the area. They are far from it now and are just run of the mill at best. More

Had a service appt for my traverse. I’m not even sure the job was done. Never received a video as I normally do. They parked my car way over on the other side and told me it was up fron I’m not even sure the job was done. Never received a video as I normally do. They parked my car way over on the other side and told me it was up front. 2nd time this has happened. I so frustrated at this point and told the guy to go find my car and pull it up front like other dealers do. Not happy with the service at all. They had a skeleton crew just like the last time I was here. Terrible service I have had. They had one guy trying to help people. He was pretty nice. More