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Rick Hendrick Chevrolet Norfolk

Norfolk, VA

Overview
Reviews
4.5
653 Reviews
Call Dealership (833) 761-3956

6252 E. Virginia Beach Blvd.

Norfolk, VA

23502

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Showing 653 reviews

January 06, 2026

Already had vehicle in mind based on online ad. My problems were due to miscommunication over price; service added to contract after I said we did not want it; a second key and memory issues betwe More

by taylorjimr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler only name I remember.
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January 05, 2026

Got a great deal on a 2026 Colorado! Scott Peterson was my salesperson and did a great job hooking me up with my new truck! More

by drmosher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Peterson, Milley
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Jan 07, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Hi Drmosher, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Norfolk. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

January 01, 2026

Dropped off a special ZR1 for potential warranty work issue and it sat in the open lot in below freezing temps for three days. These cars are known to have dash peeling issues in extreme temps that can c More

by ryant762
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyreese
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Jan 08, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Thank you for sharing your experience. We’re truly sorry to hear about the frustration this caused, especially with a vehicle as special as a ZR1. We understand your concerns regarding cold-weather exposure and the importance of proper care for these cars. At the time of your visit, our service schedule was backed up, which is why an extended diagnostic timeline was communicated. That said, we recognize that better communication and accommodation should have been provided given the circumstances, and we regret that we fell short of your expectations. We’re glad you were able to get a quick diagnosis elsewhere, but we’re disappointed that your experience with us led to this outcome. Your feedback is taken seriously and will be used to improve how we handle specialty vehicles moving forward. If you’d like to discuss this further, we welcome you to reach out to our management team directly at (Todd.Kuther@Hendrickauto.com)

January 01, 2026

Brady Rountree was amazing! He was very personable, professional, and very knowledgeable about the Chevrolet vehicles and options. Please ask for him when you visit! He will wa More

by donna.kesler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Roundtree and Konnie Christman
Report | Print
Jan 03, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Hello, we are so happy to read such a great review about Rick Hendrick Chevrolet Norfolk! If you have any further questions, please give us a call. We're always happy to help!

December 31, 2025

Brady Rountree was amazing! He is personable, professional, and very knowledgeable about the Chevrolet vehicles. When visiting Rick Hendrick Dealership, ask for him! He will wa More

by Eric Lacasse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Roundtree and Konnie Christman
Report | Print
Dec 31, 2025 -

Rick Hendrick Chevrolet Norfolk responded

Hello Eric Lacasse, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

December 31, 2025

Mbaimba was a pleasure to work with. The new Silverado we purchased has been a joy to drive and we are very satisfied. More

by Austin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mbaimba
Report | Print
Jan 01, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Hello Austin, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 30, 2025

I always take my vehicle here to get serviced and they never up charge or try to push unnecessary services. Past visit was quick and the service advisor was very nice More

by ejballard13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alannah
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Dec 31, 2025 -

Rick Hendrick Chevrolet Norfolk responded

Ejballard13, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 29, 2025

This dealership sent me away with a bad charging system because they did not have time to correct and made me an appointment 10 day away. Now I am driving an unsafe truck and I do not trust this truck. Sha More

by Bennynelsonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Herrera
Report | Print
Dec 31, 2025 -

Rick Hendrick Chevrolet Norfolk responded

We are sorry to hear about your experience and take your concerns seriously. Although an appointment was scheduled, it is not acceptable for a customer to leave our dealership feeling unsafe or uncertain about their vehicles condition. Safety concerns should always be addressed with urgency, and we regret that this did not happen in your case. We understand your disappointment after making a significant investment, and this situation does not reflect the standards we expect from our service team. Your feedback has been noted, and we want the opportunity to review what occurred and determine how this should have been handled differently. We encourage you to contact our service management team (Todd.Kuther@Hendrickauto.com) directly so this matter can be addressed promptly and appropriately.

December 29, 2025

Jessica was great! She initially helped when I came in to service my daughter's vehicle. After a couple of weeks, I decided to upgrade and get her a new car. We traded More

by Maria Trax
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Clarke
Report | Print
Dec 30, 2025 -

Rick Hendrick Chevrolet Norfolk responded

Hi Maria Trax! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

December 29, 2025

Attempted to gain status of a vehicle for purchase over an 8 hour period with no luck. Internet team acknowledged my many requests but no follow up. Regrettably, I'll not be purchasing desired 1500. More

by jab9301
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Multiple Internet Members
Report | Print
Dec 31, 2025 -

Rick Hendrick Chevrolet Norfolk responded

We would like to have a better understanding about your experience. Please reach out to us at (757) 455-4486 at your earliest convenience and we will do our best to resolve this with you.

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