Rick Hendrick Chevrolet Norfolk

Tremendously outstanding staff, excellent customer service, easy to deal with and completely satisfied customer! Will MOST certainly return for all of my vehicles! Job well done Mr. Hendrick service, easy to deal with and completely satisfied customer! Will MOST certainly return for all of my vehicles! Job well done Mr. Hendrick More

Very helpfull and nice. Helped me find what I wanted for a good price. Great customer service from Sade Brumsey Miller. Thank you for the new car! Helped me find what I wanted for a good price. Great customer service from Sade Brumsey Miller. Thank you for the new car! More

Took my vehicle for regular maintenance, Great experience… everyone was friendly, i will be returning! experience… everyone was friendly, i will be returning! More

Perla Colorado helped me to finally get the perfect truck for me, I am completely satisfied with my purchase, thank you Rick Hendrick Chevrolet in Norfolk for me, I am completely satisfied with my purchase, thank you Rick Hendrick Chevrolet in Norfolk More

I arrived for my 10:30 appointment. I came in for an oil change and state inspection. While I was there they said I needed an alignment no problem. 5:00p.m I had to go out and request a I came in for an oil change and state inspection. While I was there they said I needed an alignment no problem. 5:00p.m I had to go out and request a status on my vehicle. My service agent looked surprised and had no clue where my vehicle was. Finally at 5:30 I was notified that my vehicle was ready. The time before this I can in for a tire repair. I have a warranty for my tires. They had to contact the warranty company and get approval to fix my tire. This was another 6 hour ordeal and on top of that they lost my rim key. Very disappointed with the service from this dealership. I don’t generally purchase American made vehicles however I have faith in our trucks. So I thought why not. I will say their complete lack of concern for the customers who one and lack of professionalism will keep me from buying American. If I do it will not be through this dealership. More

They charge $22 just to check your car into service now. That's absurd! Then, just for a set of wiper blades, another $77. They clearly nickel and dime everything they can out of you. I, for one, will absol That's absurd! Then, just for a set of wiper blades, another $77. They clearly nickel and dime everything they can out of you. I, for one, will absolutely never return to their service department as long as they feel entitled to a fee just to check your car into service. They say it's for the paper mat etc they put in your car. I never requested that and other shops in the area provide it free. And, then to top everything off, they tried to overcharge for a state inspection. Had we not caught it on the receipt, they would have gotten an another extra $50 out of us. Beware, dealerships are no longer the place you can trust to get honest and fair priced service for your vehicle!! More

Highly recommend and very professional , thanks for everything , good people , good hospitality , no complaints . Thanks everything , good people , good hospitality , no complaints . Thanks More

Josh Fenelus was an amazing experience all on his own. He informed me the way that his manager Fernando Gaitan went to bat for me. All around, the Hendrick organization has made me feel very much like fam He informed me the way that his manager Fernando Gaitan went to bat for me. All around, the Hendrick organization has made me feel very much like family and I’m happy to join. More

Perla was very personable and u the buying experience was very pleasant and I pressured very pleasant and I pressured More

I have dealt with Rick Hendricks for yrs. I had a problem with my car Wednesday last week and I called spoke to Belen and another tech and they told me to bring it in to see what was going on I had a problem with my car Wednesday last week and I called spoke to Belen and another tech and they told me to bring it in to see what was going on. The tech Jim came out and checked it and told me what had to be done and he was so helpful he fixed it that day! Belen has been very sweet and helpful! Feels like family there! More