Rick Hendrick Chevrolet Norfolk

While purchasing a vehicle, here is buying large fine getting serviced done. Here is an absolute nightmare appointments are useless as you’ll spend hours past your appointment time before your vehicles e getting serviced done. Here is an absolute nightmare appointments are useless as you’ll spend hours past your appointment time before your vehicles even serviced. In my particular case, my brand new vehicle had a break squeak in which they were unwilling to fix because they said the vehicle still stopped fine, I believe that brand new vehicle should not have squeaky brakes. With a recent oil change done there. I drove it home only to find a massive oil leak in my driveway and they are unresponsive on getting it fixed and I’m concerned about driving my car back to the dealership with low oil or a leaking oil system. More

Already had vehicle in mind based on online ad. My problems were due to miscommunication over price; service added to contract after I said we did not want it; a second key and memory issues betwe My problems were due to miscommunication over price; service added to contract after I said we did not want it; a second key and memory issues between sales person, runner between used car sales manager, sales person and myself. It was almost resolved when my son gave them the check from his bank. However, we are still waiting on a check from the dealer for $750.00 they owe my son. Other than that the truck is doing great. More

Got a great deal on a 2026 Colorado! Scott Peterson was my salesperson and did a great job hooking me up with my new truck! Scott Peterson was my salesperson and did a great job hooking me up with my new truck! More

Dropped off a special ZR1 for potential warranty work issue and it sat in the open lot in below freezing temps for three days. These cars are known to have dash peeling issues in extreme temps that can c issue and it sat in the open lot in below freezing temps for three days. These cars are known to have dash peeling issues in extreme temps that can cost thousands to fix. They told me it could take up to two weeks to look at. So I moved it to a different shop that took it inside and diagnosed the issue within minutes. It’s disappointing to say the least and I’m not even a very picky person about things. More

Mbaimba was a pleasure to work with. The new Silverado we purchased has been a joy to drive and we are very satisfied. The new Silverado we purchased has been a joy to drive and we are very satisfied. More

I always take my vehicle here to get serviced and they never up charge or try to push unnecessary services. Past visit was quick and the service advisor was very nice never up charge or try to push unnecessary services. Past visit was quick and the service advisor was very nice More

This dealership sent me away with a bad charging system because they did not have time to correct and made me an appointment 10 day away. Now I am driving an unsafe truck and I do not trust this truck. Sha because they did not have time to correct and made me an appointment 10 day away. Now I am driving an unsafe truck and I do not trust this truck. Shame I spent 50k for a truck that is giving me a lot of trouble with no way of getting it fixed. I will never day a vehicle from Rick Hendricks again. More

Jessica was great! She initially helped when I came in to service my daughter's vehicle. After a couple of weeks, I decided to upgrade and get her a new car. We traded She initially helped when I came in to service my daughter's vehicle. After a couple of weeks, I decided to upgrade and get her a new car. We traded in her Cobalt and left with a new Trax. Thank you Jessica! More

Attempted to gain status of a vehicle for purchase over an 8 hour period with no luck. Internet team acknowledged my many requests but no follow up. Regrettably, I'll not be purchasing desired 1500. an 8 hour period with no luck. Internet team acknowledged my many requests but no follow up. Regrettably, I'll not be purchasing desired 1500. More

Brady R. and the finance team (Owen) found me the best price and helped me get a brand new vehicle to help provide for my family. Brady even drove 8 hours awa and the finance team (Owen) found me the best price and helped me get a brand new vehicle to help provide for my family. Brady even drove 8 hours away (there and back) to help my Mom sign some papers to complete the deal. They have a lifetime customer and will always reference them for my friends and family that need someone that cares about the client and wants to help in their best interest. More