Rick Hendrick Chevrolet Norfolk

Tyler was great and helped me get the exact truck I was looking for. He didn’t pressure me and it was pretty much hassle free. looking for. He didn’t pressure me and it was pretty much hassle free. More

Poor customer service!!!!! Don’t buy any vehicles from there!!!!! My son had bought a 2021 Chevrolet Silverado Z71 and now it is not drivable. They do not stand behind their product and is trying to get o there!!!!! My son had bought a 2021 Chevrolet Silverado Z71 and now it is not drivable. They do not stand behind their product and is trying to get over on him. More

Great service. Mr. Elbert Hairston was very helpful and got me everything that was needed. I will be doing all of my car buy through this dealership. got me everything that was needed. I will be doing all of my car buy through this dealership. More

Their schedule was booked until April 22nd and I was in need of a state inspection. I was happily waiting but then my passenger front tire developed a bubble in the side wall. They were able to fit me in a need of a state inspection. I was happily waiting but then my passenger front tire developed a bubble in the side wall. They were able to fit me in and took care of both my inspection and my tire issue in a matter of 2 days Despite a full schedule. More

Perla Colorado is the best! We will be back to purchase another vehicle and she will be my salesman! I had a great experience today! another vehicle and she will be my salesman! I had a great experience today! More

STAY AWAY!!-Hands down the worse service dealership I’ve STAY AWAY!! -Hands down the worse service dealership I’ve ever experienced. If you want a see real reviews of this dealership, recommend looking at STAY AWAY!! -Hands down the worse service dealership I’ve ever experienced. If you want a see real reviews of this dealership, recommend looking at Yelp. 180 from what their dealership website reviews try to portray. Rick Hendrick Chevrolet: -Very unwelcoming and unprofessional from beginning to end. -Charged a $140 for a diagnostic for them only to provide “suggestions” of what the problem may be. Not the actual problem. -As far fetched the suggestions were, all were acted upon and not one changed the issue. -Dealership will text asking to take a survey and if 100% satisfied. If you state you are not satisfied, don’t expect to receive a survey or reply back. -Left multiple messages for service supervisor and/or manager to call me back. Not one returned phone call from either after multiple days. Since then have taken my vehicle to RK Chevrolet and what a NIGHT and DAY difference to Rick Hendrick Chevrolet. -RK employees are professional and welcoming -Returned phone calls -Charge less for their diagnostic test -Will continue to trouble shoot the problem with your vehicle until they are able to diagnose the exact problem; no matter how long it may take and will not charge extra. -They will not make “suggestions”, they will tell you the actual problem. These Chevrolet Dealerships are independently owned, so some like RK Chevrolet will uphold the Chevrolet standard, others like Rick Hendrick Chevrolet will not. More

Absolutely Amazing service!!!! I would recommend to any and everyone!!! You might be able to find a slightly lower price somewhere else but you'll feel like you just left an all day fight. You will not fi and everyone!!! You might be able to find a slightly lower price somewhere else but you'll feel like you just left an all day fight. You will not find a better combination of service, inventory, options, and price together anywhere. More

I had not been back to use Rick Hendrick service in about 6 months and there were q lot of new faces. Unfortunately the inexperience showed. I dropped my car off the evening before an 8 am appointment on a 6 months and there were q lot of new faces. Unfortunately the inexperience showed. I dropped my car off the evening before an 8 am appointment on a Wednesday and they just started to do my routine oil change and state inspection at 4:30 pm on Wednesday. It also took 23 minutes for me to get my car despite me being one of only two customers being helped by five employees. They were horribly inefficient. More

Outstanding service! Bought a new Blazer and will be buying a new vehicle form them again. The staf was great and no hassle or issues during the buying process. We traded in a vehicle and were out the d buying a new vehicle form them again. The staf was great and no hassle or issues during the buying process. We traded in a vehicle and were out the door in 2 hours. More