Rick Hendrick Chevrolet Norfolk

Worse experience EVER! Let me lay down some ground work. From 2010 to 2012 My mother and I have experience a lot of medical issues. my mother had 2 stints put in 2 knees replaced and cancer lobe of her lung From 2010 to 2012 My mother and I have experience a lot of medical issues. my mother had 2 stints put in 2 knees replaced and cancer lobe of her lung removed, I had my L4-l5 fused was coming down my stairs knee gave out and fell and broke my back 2 vertebra from were it was fused knowing my knee was gone ended up having to have it replace then right out of rehab walking along ended up breaking my ankle, so there is the start, needless to say we ended up losing our home we have shared for 10 years. So waited a year and decided since my van had 3oo,ooo miles on it would go down and see what I would need to do to get ready to purchase a used vehicle. Went to Rick Hendrick cheverlot after hearing thier commercials and knew with my credit I would probably not qualify for the financing they would have to provide. So sat there for 5 hours as they tried to help me each time the guy came out I kept saying I will take their offer home and look it over and my finances to see what I can do, only to hear no wait let us see what we can do. After 5 hours they came back with an offer that i was even a little concerned but would do what I could to make it happen, because ( i thought they were really out to help) dumb me did I mention it was 06/30/2013 end of month and as the dealer pointed out trying to make us number 1. Well fell in love with the vehicle and would have done just about anything to keep it. Only to get a call 07/03/2013 from Amanda saying there were some forms I needed to still fill out I asked what forms, I was told just some forms she forgot,asked again what forms? anyway told her I could come down on the 4th but have plans so lets just get it done. Only to find out they have researched it and I need more money and another cosigner, well that was not happening so I got to stand in the parking lot for an hour and a half to wait for a ride know how easy it is to get a ride on 07/04 not so easy. Now I have issues with my back and other knee standing there so long. oh sure someone offered a ride but why? so he too could try to talk me into something I knew from the beginning wasn't going to work. Well good thing I waited to calm down to write this huh. More

Bought a new 2013 Silverado 4WD Z71. Great experience with no pressure or gimmicks. Steve Meade was excellent to work with and very personable. The whole staff was willing to stay late two nights in a with no pressure or gimmicks. Steve Meade was excellent to work with and very personable. The whole staff was willing to stay late two nights in a row to get my deal done. Price was not as low as I was really wanting, but they threw in some extras that made it worth the price! More

OUTSTANDING Crew love doing business will recommend and return as a customer very helpful they truly put my mind to ease Gary and Stacia Cain return as a customer very helpful they truly put my mind to ease Gary and Stacia Cain More

Very professional, friendly, well-informed staff. In contrast to some other dealers who give a rehearsed spiel, the Hendrick people were good listeners and responded sensitively to my questions. contrast to some other dealers who give a rehearsed spiel, the Hendrick people were good listeners and responded sensitively to my questions. More

After many attempts to find the exact truck I wanted, Rick Hendrick stepped up with a car in their trade network that fit the bill. I am a NFCU member and was handed off to Donald Smith, in which afterw Rick Hendrick stepped up with a car in their trade network that fit the bill. I am a NFCU member and was handed off to Donald Smith, in which afterwards I started working with Mickey, the sales manager. Their email responsiveness was much better than other dealerships. Arriving on site I dealt with Preston Powers, since Donald was off for the day. Preston was very professional, and the negotiating, sale experience was top notch. My two biggest complaints which one was of no fault of the dealership was because the sale being a dealer trade, the partner dealer was making things more difficult for the trade. Hendrick's staff stepped up to the plate to make sure the truck was "ours". The second complaint was the lack of communication, and the effort I had to take on my part to find out what was going on during this process. As they say, you find out someone's character in times of adversity, and this experience taught me that Hendrick's Chevrolet cares about the image it presents to its customers. They will admit when they are wrong, and will go the extra mile to prevent further issues. We go to pick up the truck tomorrow, and withholding any outstanding issues, I recommend you come do business with these folks More

I called regarding a car listed on line and spoke to James Barnes who invited us to come down and see what was available. A Cruze was what my brother wanted but was only able to pay so much a month. M James Barnes who invited us to come down and see what was available. A Cruze was what my brother wanted but was only able to pay so much a month. Mr. Barnes helped us through rebates, etc., and any special pricing we could receive to get a payment that my brother could afford. In the end, my brother ended up with the exact car he wanted and at a price he could afford. Mr. Barnes was excellent and very patient with our needs. Debbie More

am a first time new car buyer. I Working with Don and Howard has been a very positive experience. They were very patient with all my questions and concerns. I wanted a specific color and specific o Howard has been a very positive experience. They were very patient with all my questions and concerns. I wanted a specific color and specific options; Don and Howard went the extra mile ( literally) to get me the car I wanted. I purchased my new 2013 Chevy Malibu from Rick Hendrick Chevrolet and I love it. I will recomend Don and Howard to friends. More

Best new car buying experience I have ever had. Brenda explained every option, etc. without any pressure to purchase!!!! She is a true asset to her profession. I will DEFINITELY refer friends/family. explained every option, etc. without any pressure to purchase!!!! She is a true asset to her profession. I will DEFINITELY refer friends/family. More

Hendricks Chevrolet earned our business when a dealer near us couldn't. The 30 miles round trip we traveled from our home was well the trip! My wife and I cannot say enough great things about Mr. Prest near us couldn't. The 30 miles round trip we traveled from our home was well the trip! My wife and I cannot say enough great things about Mr. Preston Powers as well as the entire sales and service team. Mr. Preston Powers was one of the nicest and most professional salesperson that we have ever met! Likewise, Mr. James Crider in finance was also most professional and friendly, and he worked hard to get us the best rate and to make the financing meet our needs. Mr. Preston Powers introduced us to Ms. Bo Doney in service, and she was also friendly and expressed her willingness to work with us! We look forward to a lasting partnership and friendship with Hendricks! Thank you again! More

Outstanding first new car buying experience. I called ahead and the sales team had the car ready for a test drive when I got there. Extremely professional and walked me through the entire process, even a ahead and the sales team had the car ready for a test drive when I got there. Extremely professional and walked me through the entire process, even after they made the sell. Thanks and love the car. More