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Rick Hendrick Chevrolet Norfolk

Norfolk, VA

Overview
Reviews
4.5
598 Reviews
Call Dealership (833) 761-3956

6252 E. Virginia Beach Blvd.

Norfolk, VA

23502

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Showing 598 reviews

November 19, 2023

We were passing through Virginia looking for a chevrolet Trax and called multiple dealers with minimal luck. We called Rick Hendrick Chevrolet Norfolk and they had one on the lot. They got it ready for us s More

by cjlinkey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conner Doggett, Josh ( finance manager)
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Nov 21, 2023 -

Rick Hendrick Chevrolet Norfolk responded

Cjlinkey, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

November 15, 2023

They are charging for an oil change and a tuneup $1300. Don’t take your car here. More

by Natoshiamccown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank
Report | Print
Nov 19, 2023 -

Rick Hendrick Chevrolet Norfolk responded

Here at Rick Hendrick Chevrolet Norfolk, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (757) 266-5804 to discuss ways we can better serve you in the future.

Nov 19, 2023 -

Natoshiamccown responded

Will do

November 10, 2023

When there today for oil change tire rotation and windshield wipers told gentlemen I pay with my rewards so after they were done could not used rewards there Wed site was down so had to py 54 dollors More

by Tj morehead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
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Nov 14, 2023 -

Rick Hendrick Chevrolet Norfolk responded

Tj Morehead, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at (757) 266-5804 when you have a chance. Thank you, and we look forward to hearing from you.

November 04, 2023

Mr. Walter has amazing customer service and helped me with everything I needed. It’s a amazing place to buy a vehicle More

by Brownaustin783
Recommend Dealer
Yes
Employees Worked With
Walter rein
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Nov 07, 2023 -

Rick Hendrick Chevrolet Norfolk responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Norfolk

October 30, 2023

My experience with everyone at this dealership was fantastic. Walter Rein went above and beyond. I couldn't be happier!! More

by keyhokie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter Rein
Report | Print
Nov 01, 2023 -

Rick Hendrick Chevrolet Norfolk responded

Keyhokie, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

October 26, 2023

Frank John was great! Got my work done! Made sure things were covered by my warranty and didn’t push! More

by Vinita Folck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank john
Report | Print
Oct 28, 2023 -

Rick Hendrick Chevrolet Norfolk responded

Vinita Folck, we are glad we could help! We can't wait to see you again, have a great day!

October 04, 2023

Walter was great, so was everyone else I talked to at this dealership. They made my experience easy and enjoyable. More

by Hsp222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter Rein
Report | Print
Oct 05, 2023 -

Rick Hendrick Chevrolet Norfolk responded

Hello, thank you for taking the time to leave us this great rating! We hope you have a great day!

October 03, 2023

The service department went above and beyond in installing an aftermarket replacement battery for my Volt. More

by yp66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Matthew
Report | Print
Oct 04, 2023 -

Rick Hendrick Chevrolet Norfolk responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Norfolk

September 26, 2023

Great teamwork from Conner, Tyler and Justin McCormick during my visit to the dealership, great job! More

by Agoodfellow
Recommend Dealer
Yes
Employees Worked With
Conner Tyler Duncan Justin McCormick
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Sep 28, 2023 -

Rick Hendrick Chevrolet Norfolk responded

We can't wait to see you again, have a great day.

September 17, 2023

TERRIBLE CUSTOMER SERVICE AFTER THE SALE! !! THE WHEEL FELL OFF THE VEHICLE BECAUSE THE LUG NUTS WERE NOT TIGHTENED TO SPECIFICATIONS, WHEN I NOTIFIED THEM ALL I GOT WAS THE RUN AROUND, NO ONE More

by Angie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Lawrence, a Mr. McPherson and Peter Froberg
Report | Print
Sep 20, 2023 -

Rick Hendrick Chevrolet Norfolk responded

Hi Angie, at Hendrick, we strive to set the bar high to ensure our customers receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact our General Sales Manager, Dave Miller at 757-455-4500 to discuss further. Thank you, we appreciate your time.

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