Rick Hendrick Chrysler Dodge Jeep RAM Duluth

lack of customer service, just focused on selling cars i purchased my Pacifica on July 4th, but i wasn't able to pick it up till July 7th. Apparently it had a recall and i wasn't made aware of it till the i purchased my Pacifica on July 4th, but i wasn't able to pick it up till July 7th. Apparently it had a recall and i wasn't made aware of it till the end. On July 4th i informed 3 employees the car was dirty, since it had been sitting for well over 8 months on the dealer lot. The dirty car had not been addressed because the employees were more concentrated on selling cars and not concentrated on listening to the customers. i do need to take the Pacifica back to the dealership, so they can finish up installing driver side and passenger side door scratch film. i paid for it, but the employees are so focused on selling cars that they are missing out on the smaller details. i will not ever by a car from RICK HENDRICKS AGAIN OR REFER ANYONE TO THEM!!! More

Brilliant! The lady that helped me out is always so courteous and attentive. The service was professional and quick. I will keep on using your services and would The lady that helped me out is always so courteous and attentive. The service was professional and quick. I will keep on using your services and wouldn’t hesitate to recommend you to anyone. Well done! More

Not Satisfied Initially I took my Jeep in for product recall. The service department kept my Jeep for a week without notifying me that the part needed was not avail Initially I took my Jeep in for product recall. The service department kept my Jeep for a week without notifying me that the part needed was not available and had to be ordered . As of to date no part, no repair. Poor customer service . More

Service Well. It took so long. And now as of today. All these light on the dash is on? Why. I need to come back up to Duluth again in the morning. I live in A Well. It took so long. And now as of today. All these light on the dash is on? Why. I need to come back up to Duluth again in the morning. I live in Athens. SMH. More

I got a car They staff really helped me to get a new vehicle. My vehicle had started having major issues and I needed one bad. Thanks to Sharon Heston I got exact They staff really helped me to get a new vehicle. My vehicle had started having major issues and I needed one bad. Thanks to Sharon Heston I got exactly what I wanted and needed. More

Great management! Friendly staff, great management, Tylor and Alan, friendly sales mans. Clean dealership and good variety of cars to choose from compact cars to Trucks Friendly staff, great management, Tylor and Alan, friendly sales mans. Clean dealership and good variety of cars to choose from compact cars to Trucks and Suv’s More

The only dealership I will ever go to ! I Have been going to this dealership for two years now ! The staff is AMAZING, they are consistent with great customer service! They do amazing work! I Have been going to this dealership for two years now ! The staff is AMAZING, they are consistent with great customer service! They do amazing work! I have never had a bad experience here More

nice experience The staff is very responsive to the customer when you pull into the service center. Even when they are all busy, they take the time to let you know t The staff is very responsive to the customer when you pull into the service center. Even when they are all busy, they take the time to let you know that they will be with you asap. More

Accommodating of an out-of-town customer My vehicle broke down while visiting the Duluth area. I had the vehicle towed to the dealership on a Sunday evening. Early Monday morning, Lance conta My vehicle broke down while visiting the Duluth area. I had the vehicle towed to the dealership on a Sunday evening. Early Monday morning, Lance contacted me and informed me that my alternator failed and that the repairs were covered under an active recall. (Jeep failed to inform me of this recall until the week AFTER I had the repairs made, but that's not applicable to this review). Most of the work was covered under the recall, and they even offered to reimburse me for the towing expenses because the vehicle failed as a result of a recalled part. The work was mostly completed by the end of the day. I picked the vehicle up, and unfortunately there was another known issue (also caused by the alternator) which resulted in the failure of the power train computer. While ideally I feel like this issue should have been identified and repaired before picking up my vehicle (OBD2 was issuing over 150 active codes), it was no big deal for me to leave the vehicle another night for it to be fixed. It was more important that the vehicle stay at the shop as long as it needed to be, in order for it to be deemed safe for me to drive several hours to where I live. It has been a couple of weeks and the vehicle works flawlessly. Lance and his colleagues did a great job of quickly identifying the issues, and I appreciate him staying in close contact with me regarding the status of the repairs. Should I ever relocate to the Atlanta area again and if I consider Jeep as a future vehicle, I will definitely consider using this dealership for both purchase and continued maintenance of my Jeeps. More

Great service Very friendly and helpful service rep, Brandon. No complaints. He went above and beyond finding out the history of my jeep from service of two other d Very friendly and helpful service rep, Brandon. No complaints. He went above and beyond finding out the history of my jeep from service of two other dealerships. More