Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center
Duluth, GA
3,325 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,325 Reviews of Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center
Sort by
July 09, 2018
Painless car repair Heather is amazing! She kept me informed every step of the way! I only get my car repaired here bc I don’t want to work with anyone else. Heather is amazing! She kept me informed every step of the way! I only get my car repaired here bc I don’t want to work with anyone else. More
by aprilswebb
Verified CustomerEmployees Worked With
Heather
Helpful July 09, 2018
A-Plus Customer Service Thank you for always providing exceptional customer service in a timely manner. Branden was GREAT! It was my 1st time working with him and he made Thank you for always providing exceptional customer service in a timely manner. Branden was GREAT! It was my 1st time working with him and he made it a pleasant experience. Lance was also GREAT the 2 previous times I visited the service department for repairs or issues. Unfortunately, I didn't receive a survey for the past 2 visits. It was a pleasure to work with Lance and I really appreciated the follow up by mail. Have a blessed week, Rochel More
by ROCHEL0624
Employees Worked With
Branden and Lance
July 08, 2018
Fixing my car I have check enginelights on and the steering makes noise and car needed oil change The check engine was fixed but steering did not fix it because i I have check enginelights on and the steering makes noise and car needed oil change The check engine was fixed but steering did not fix it because it was to expensive More
by abeershanti
Employees Worked With
Heather
July 06, 2018
Exceptional customer customer Quick and excellent services very courteous I had popcorn and plenty of water while you’re waiting for your car thank you for your great work. Quick and excellent services very courteous I had popcorn and plenty of water while you’re waiting for your car thank you for your great work. More
by YANETTMALDONADO11
Employees Worked With
Heather
July 06, 2018
Oil change and recall I went in for a oil change and the dealership informed me that i had a recall. We did not have an appointment, but we were serviced within 1 1/2 hour I went in for a oil change and the dealership informed me that i had a recall. We did not have an appointment, but we were serviced within 1 1/2 hours. The quick service and customer service were appreciated. More
by Brownm
Employees Worked With
Kenneth Coggins
July 05, 2018
Excellent service and everything done in a timely manner , employees are very kind and respectful, I’ll alwsys come back for services here as long as I got my t service and everything done in a timely manner , employees are very kind and respectful, I’ll alwsys come back for services here as long as I got my truck More
by CMJ1985GM
Employees Worked With
July 02, 2018
Every customer service box was missed. There couldn't have been anything else that could have gone wrong. From no phone contacts unless I called to a service adviser who never contacted me There couldn't have been anything else that could have gone wrong. From no phone contacts unless I called to a service adviser who never contacted me nor looked me in the eye when I picked up by Jeep when it was finished, to a rental car not paid for when I turned in my rental. Emailed Rick Hendrick twice. They don't care. Beyond horrible experience. Thank you, Kei More
by donkei
Employees Worked With
Heather and service manager
July 01, 2018
Great Service!! They have Shuttle service... That's great.. They came back to pick me up.. have all the paper done and offered me a coffee and talk about new model They have Shuttle service... That's great.. They came back to pick me up.. have all the paper done and offered me a coffee and talk about new model that's coming out... More
by rokwon99
Employees Worked With
July 01, 2018
Honesty Hour- Save the trip. If you’re looking to purchase a new car and are considering this location, do yourself a favor and don’t. I have had the worst experience with thi If you’re looking to purchase a new car and are considering this location, do yourself a favor and don’t. I have had the worst experience with this location and it’s employees (not all but most). I purchased my vehicle in May, I was given the wrong information on the car - vin, car fax, etc. - which was a huge inconvenience when getting coverage. The car I was SUPPOSED to have was sent back without my knowledge. I had to wait 3 hours for them to inspect the car just to get in and the windshield wipers are old and streaky. My documents were sent to the wrong location. My battery died before my first payment was due and the dealership made me pay for it. Sales lied about paying $130 of the costs, only paid $75 which left me with the bulk of the bill for this car I just purchased defective battery. The service team left the battery on my back seat, indenting them (almost puncturing my seat). I had to dispose of it because my only other alternatives for getting rid of it was driving an hour back to the dealership or having someone come to my home (I wasn’t there and neither was the battery) to pick it up. Service team is subpar at best and the sales team are con artists. Both management teams, sales and service, are EXTREMELY untrustworthy, take EVERYTHING they say with a grain of salt. My overall experience has been poor to say the least. If you can avoid them, do. If I had it to do over again, I’d go to another dealership not associated with this brand. More
by JeepLover18
July 01, 2018
Great Service The service that I witness and received when I was at this dealership was better then great it was phenomenal from the sales team to the service depar The service that I witness and received when I was at this dealership was better then great it was phenomenal from the sales team to the service department staff everyone was phenomenal. Cam my service representative was great and making me aware of off the issues with my vehicle and letting me know what I need to get completed. Cam is a GREAT GUY, love his customer service! More
by eletise16
Employees Worked With
Cameron L.
