Rick McGill's Airport Toyota

Service department was a bit overwhelming at first. ..lot of energy...until you determine they have based their service model on a Pit Crew...that's not easily discerned when you first come in...it coul ..lot of energy...until you determine they have based their service model on a Pit Crew...that's not easily discerned when you first come in...it could be toned down just a smidge...However recovery of my vehicle once the service was complete was a bit tough. It was parked half way up the hill...about a city block away from the front of the facility where they said it would be, "just to the side where you came into the building"...I came in the Hwy 129 side, not runway 3R at Knoxville Airport. By the time I found it and got in it, I was huffing and puffing. Next time, park it in the front. More

Clean, Friendly, Good Communication - The car was purchased at this dealer. This was for the first 6 month service and the first trip to this dealer for service. Before starting they reviewed what wo purchased at this dealer. This was for the first 6 month service and the first trip to this dealer for service. Before starting they reviewed what would be done. I was shown the waiting area, where there was coffee , water, snacks, and restrooms. More

the service desk was very helpful and explained all my options very good , not actually time for oil change but only a few hundred miles off so went ahead and performed the oil change for a good price options very good , not actually time for oil change but only a few hundred miles off so went ahead and performed the oil change for a good price More

We liked our salesman Kenny Shelton. Je was very patient, knowledgeable and helpful. Richard and Pat Chappell Je was very patient, knowledgeable and helpful. Richard and Pat Chappell More

Matt my service tech was excellent. Great communication, very friendly and professional. He took time to go over the details of the service requirements and made me feel very comforta Great communication, very friendly and professional. He took time to go over the details of the service requirements and made me feel very comfortable with what to expect and with what services were being performed. I highly recommend Rick McGill's Airport Toyota. More

Easy to get appointment day and time. The service dept. was friendly and helpful in taking care of my needs. The service dept. was friendly and helpful in taking care of my needs. More

Service reps are very pleasant and communicative. Timely service! All in all, very pleased. Thanks! Timely service! All in all, very pleased. Thanks! More

Robin Hicks, she is great! A+ Rating for her service!! Highly recommend Rick McGill Toyota. A+ Rating for her service!! Highly recommend Rick McGill Toyota. More

Great service. I have some unexpected service work that I need to have done, and Matt help me to understand the most serious things that needed to be addressed imme I have some unexpected service work that I need to have done, and Matt help me to understand the most serious things that needed to be addressed immediately and what could wait a little longer. More

Things were okay; Great Service Guy; I was hit with unexpected expenses on maintenance;,it may be necessary but it needed to be addressed before I arrived unexpected expenses on maintenance;,it may be necessary but it needed to be addressed before I arrived More