
Rick McGill's Airport Toyota
Alcoa, TN
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1,147 Reviews of Rick McGill's Airport Toyota
Great experience as always! I won’t buy a vehicle anywhere else! Steve Marsh is the very best! He’s sold us 2 vehicles now! By far the best experience every time! I won’t buy a vehicle anywhere else! Steve Marsh is the very best! He’s sold us 2 vehicles now! By far the best experience every time! More
100,000 mile service The sales person (Robyn) made sure the work order was correct that I understood what was being done. She was also friendly and courteous. The mechan The sales person (Robyn) made sure the work order was correct that I understood what was being done. She was also friendly and courteous. The mechanic (Nick) also explained what it was going to take to do the job. There were no problems with the service. More
2019 Sienna first free service When I arrived in the service bay, not technicians were busy with other customers. After several minutes one of the technicians was finally available When I arrived in the service bay, not technicians were busy with other customers. After several minutes one of the technicians was finally available to help me. Everything went smoothly after that. Service was quick and they found no problems with my vehicle. I also own another Toyota that i have Services at Rick McGill’s Toyota. I have always been pleased with the service that I have received. I have recommended Rick McGill’s to other people. More
Best car buying experience! Brad Chambers did an outstanding job, he is very enthusiastic about the product he sells. I highly recommend Brad and Rick McGill Toyota for your car Brad Chambers did an outstanding job, he is very enthusiastic about the product he sells. I highly recommend Brad and Rick McGill Toyota for your car needs More
Exemplary Experience! I've purchased a lot of vehicles in my life, many were high end German automobiles, but this experience at Rick McGill's beat out any experience I've I've purchased a lot of vehicles in my life, many were high end German automobiles, but this experience at Rick McGill's beat out any experience I've ever had. The staff, from Mike to Peter to my salesman Nick were all, simply put, the best ever. I highly recommend this dealership, and Nick was awesome as my goto person. Couldn't be happier and I will return to Rick McGill's for future purchases. More
Kept to scheduled time. Only reason it wasn't 5 stars was having to listen to someone on her phone for 1 hour. Having 2 different TV screens going at same time can be distrac Only reason it wasn't 5 stars was having to listen to someone on her phone for 1 hour. Having 2 different TV screens going at same time can be distracting if you are trying to read. Having a "quiet" room would be nice too! More
Great deal The salesperson worked with my credit score being on the lower spectrum and found a vehicle I love and could afford. She was exceptionally nice and pa The salesperson worked with my credit score being on the lower spectrum and found a vehicle I love and could afford. She was exceptionally nice and patient. More
Absolute SNAKE PIT - BEWARE! BEWARE- You ARE stepping in a snake pit when you walk in this dealership. My advice is to thoroughly EXAMINE all numbers before you sign anything. The BEWARE- You ARE stepping in a snake pit when you walk in this dealership. My advice is to thoroughly EXAMINE all numbers before you sign anything. They will add on things such as warranties and services to your purchase that you never ask for. They will be very vague on the terms and sometimes completely fail to tell you the interest rate even you when ask. Any dealership that uses the 4-square method, just get up and leave. I wish I had this advice before I came here. 4-Square is where they draw a cross on a piece of paper and separate out all the terms, ie payment, trade, etc. This method is used to maximize profit for the dealer, not help the customer. I HIGHLY HIGHLY recommend watching a Youtube video by Chevy Dave as he explains all this is greater detail that I can. This is an old fashioned, 1980's snake pit style dealer. There are good dealerships out there, but this isnt one of them. Peter Renzulli- Assistant sales snake. This is the slimy xxx that will add in all those things you dont want to your total, and work to get the best interest rate, for the dealership, as smiles at your face and turns the knife in your back. Mike Allen, sales manager, is a real xxx and will not return any calls. You wont find his picture of info on the dealership website and for good reason. He's the ringleader of this dumpster fire of a dealership. How this pile sleeps at night I'll never know. More
gret service Service department is excellent, the people I was able to work with are professional, are very courteous, and they are informative, provide convenient Service department is excellent, the people I was able to work with are professional, are very courteous, and they are informative, provide convenient opportunities to come in, and the waiting area is comfortable, although it would be nice to be able to turn off the music in the work area, the area with bar stools and table, as it is hard to concentrate with the music playing loudly. More
Very satisfied with purchase We needed a vehicle my husband could safely get into. Chris Dukes helped us find the perfect vehicle. We bought a 2019 RAV4 and it is exactly what we We needed a vehicle my husband could safely get into. Chris Dukes helped us find the perfect vehicle. We bought a 2019 RAV4 and it is exactly what we needed and wanted. More