Rivera Toyota - Service Center

I was satisfied as I always have been. I have never had a problem that was not rectified on the first visit. I also like the fact that the service reps, don’t try to pressure you into having a non essential problem that was not rectified on the first visit. I also like the fact that the service reps, don’t try to pressure you into having a non essential service done while you are there, That in itself is why I will continue to bring my car to Rivera Toyota.. I was very pleased to have Catherine as my Service Advisor. Catherine was my advisor for my last two service visits. Both times she clearly explained what I needed to have done, and kept me well informed during the whole process. Well Done Rivera Toyota More

I think a 45,000 miles oil change/service is way overpriced. Also when i called to make the appt i specifically said it would have to be done by 11:00 so i can pick up my child and again said it whe overpriced. Also when i called to make the appt i specifically said it would have to be done by 11:00 so i can pick up my child and again said it when checked in. It wasn’t and i had to have someone pick up my kid cause i was running late. I didn’t go over bill then cause i was rushing but $249 is ridiculous. Apparently No coupons on app could be applied so a 10% discount was given onky to be charged $10 credit card fee. I was disappointed by the response “i have no idea” i got when i asked Mike , my service rep if the car was almost done because it was 10:45 .I worked for TFS so i understand the service Dept needs to make revenue also but hiding cost into the recommended “checks” is ridiculous. I do recommend the actual services but not sure if I’d return to this particular owner service center. More

Is the worst with communication between departments don't fix my problems and they don't care .... about my car I never recommend this dealership. don't fix my problems and they don't care .... about my car I never recommend this dealership. More

Precise to their word. Easy, on time and delivered. Great to have close to home and delivered with a smile. Thank you for excellent service. Great to have close to home and delivered with a smile. Thank you for excellent service. More

Awesome people awesome service thank you so much I have no complaints you all are the best and I am happy to be part of the Toyota family 🙏🏽❤️ no complaints you all are the best and I am happy to be part of the Toyota family 🙏🏽❤️ More

Great service. Just please upgrade your wifi and waiting room. Thanks alot. Thanks alot. Thanks alot. Thanks alot. Thanks alot. Thanks alot. Thanks alot. Thanks alot. room. Thanks alot. Thanks alot. Thanks alot. Thanks alot. Thanks alot. Thanks alot. Thanks alot. Thanks alot. More

I was treated very well. By everybody there. All my questions and needs were tended to very well by anybody I spoke to. Thank you questions and needs were tended to very well by anybody I spoke to. Thank you More

Mine was a long service process due to the part needed being on backorder but it luckily worked out for the best! The staff was helpful and friendly! being on backorder but it luckily worked out for the best! The staff was helpful and friendly! More

Kathy was very helpful. Got me in and out quickly. Went for oil change but tech found a major safety issue. She brought me back to show me the problem and got me a quick follow up appointment so it can be for oil change but tech found a major safety issue. She brought me back to show me the problem and got me a quick follow up appointment so it can be fixed in time for us to go on a fairly long trip on Wednesday. Wasn't thrilled with the problem but glad they found and fixed it before it became dangerous. She also confirmed a program whereby repair costs can be credited toward new car purchase within a 30 day window More

Vilma is a pleasure to talk to and she does a great job to insure my vehicle is serviced correctly. I will use Rivera Toyota again. to insure my vehicle is serviced correctly. I will use Rivera Toyota again. More