"Quick and professional"
I went in for the regular service (10k, 15k, 20k, etc.) and it is always a joy to work with the Toyota service team. Everyone is friendly, patient, and knowledgeable about any questions I may have. The team member, I believe her name was Vilma, was super attentive with all my concerns, and really helped translate all the car lingo stuff I usually have a hard time understanding. I hope to work exclusively with her next time I am in.
They are awesome!! They got my car in at the scheduled time and made sure I was aware of the services available. Comfortable waiting area. Service took less time than they estimated and they even washed my car!!
I had an oil change/tire rotation service done today, while I waited. The service was done quickly (no longer than 30-40 minutes. My service advisor was pleasant and efficient.
"Great service "
I really appreciated the warm welcome and professional service provided by Vilma on 8/11/18. I was promptly greeted and entered into the system for my first service visit.
"5000 mile service"
Although service took a little longer than expected, I assume all items pertaining to 5000 mile check were completed as expected. Vilma was professional and courteous. I’m assuming it was the Vilma listed under sales although it was service that was done.
We have been customers for a few years and it has always been great; however, since new ownership even better. The employees go out of their way to help. Ms Vilma Aurich who sold us the new Prius is now in service dept. She remembered us and went out of her way to explain some misunderstanding we had about some technology in the car. She actually came into the car and reviewed things with us. Thank you Vilma.
Other Employees Tagged:
No other employee except gentleman who took my keys outside interacted with me.
"Attention and help with my new Toyota Rav 4 lease."
- Rav 4 owner
All of my experience is extremely positive. All employees were very helpful in explaining the various aspects of the car, and demonstrated clearly the many safety features and operation. VILMA was an excellent salesperson. Her knowledge and expertise in instruction were very much appreciated. She was always seeking ways to make this lease even more effective and beneficial to me. KELLY explained thoroughly everything pertaining to the financial process, and was patient as we made our various decisions. MARK helped with some subsequent questions about certain functions that needed further explanation. He was helpful with anything that I asked, and quickly took care of my requests.
"Great Sales & Service Team"
When I walked in to the showroom ( about a year ago) it was to inquire about my fiance's lease return. Vilma Aurich was a great help, patiently answering all my questions and definitely abetted a great positive environment for the dealership. So much so, we eventually returned the lease to Rivera Toyota of Mt. Kisco instead of the dealership she got the car from ( an hour away). During the coarse of the following months I decided to visit with hopes of getting a Toyota for myself! I was pleasantly surprised to deal with Vilma once again and Angelo Formisano. They were both considerate and accommodating to my financial needs.
I've been in my Toyota for a year now and have had it serviced several times at the center on Kisco Ave. in Mt Kisco. The team there has been great. Always friendly, knowledgeable and eager to help. Although I prefer talking in person, communications with them over the phone, text and email have been convenient as well. Great place all around! Highly recommended!
I didn’t feel pressured to purchase a vehicle. You also receive a loaner when you bring your car to the service department, so you don’t have to wait while they work on your car. Our sales rep, Vilma, was knowledgeable, patient and effecient, as well as Liam Tully.
"Quick, easy service"
The staff was truly helpful when I brought my car in for service. They easily made me feel at home and I loved the waiting area with the TV and snacks. Plus I didn't have to wait long anyway. Very efficient service.