Rivera Toyota - Service Center

Once again, I had an excellent experience at Rivera. Is it cheap? No. But I've tried cheap and the work nearly always has to be redone by Rivera, so I'm done wasting my time and money at other places. T Is it cheap? No. But I've tried cheap and the work nearly always has to be redone by Rivera, so I'm done wasting my time and money at other places. There's no question that the mechanics at Rivera are particularly skilled, and they have identified serious problems that I do want fixed. These are not scammers. They are looking out for me and the longevity of my ten-year-old Prius. On top of that, the folks at the front desk are terrific. Beth took care of me as though I were in a spa! She made me tea, kept me posted on updates, and made a loaner car available literally within minutes of realizing that the work was going to take longer than we originally thought. I got work done while I waited, too. More

They are very pleasant and efficient . They finish the car as stated and never pressure you , Always have my car serviced here. They finish the car as stated and never pressure you , Always have my car serviced here. More

Everything went smoothly as usual from drop off to pick up. The communication was excellent and everyone was courteous and professional. The wait time was short as promised. Great experience all the way ar up. The communication was excellent and everyone was courteous and professional. The wait time was short as promised. Great experience all the way around. More

We’ve used them many times in the past but this time was terrible. Sloppy and inaccurate paperwork—a bill we had to ask for repeatedly, and when we finally got it, it had the wrong price; a warranty made ou terrible. Sloppy and inaccurate paperwork—a bill we had to ask for repeatedly, and when we finally got it, it had the wrong price; a warranty made out to the wrong car; follow-up paperwork that had nothing to do with our purchase. We were kept waiting over an hour to make the purchase even though we had an appointment. And a week after our purchase, our 2020 Corolla hybrid has a bad tire we need to replace. We made an appointment with Service to replace the tire—and they just emailed us with the wrong date. More

had radiated replaced. Apparently they failed to connect something properly, car broke down 5 minutes after i left the service station. they wouldn’t reimburse us for the t Apparently they failed to connect something properly, car broke down 5 minutes after i left the service station. they wouldn’t reimburse us for the tow. i guess their technicians aren’t very experienced and customer service is non existent. More

Great service, William Untz was extremally helpful and knowledgeable. Entire repair was explained in detail and executed perfectly and timely. Thank you. knowledgeable. Entire repair was explained in detail and executed perfectly and timely. Thank you. More

It was really easy. They treated me very well and did everything I ask them to do. They treated me very well and did everything I ask them to do. More

I found the Service staff to be very professional. They provided prompt, excellent service, and were courteous and helpful. They provided prompt, excellent service, and were courteous and helpful. More

Had to return due to a service mistake. Took abuse and humiliation from service staff during the visit. A service rep angrily grabbed my car keys out of my hand. They blocked me from compla Took abuse and humiliation from service staff during the visit. A service rep angrily grabbed my car keys out of my hand. They blocked me from complaining to a service manager. Filed a complaint with Toyota corporate. Will be filing a complaint elsewhere as well. More

Total pleasure dealing with Joe in the Service Department. He took the time to explain all the issues I was having with my 2008 Prius, the service was performed in a timely manner, and the car is Department. He took the time to explain all the issues I was having with my 2008 Prius, the service was performed in a timely manner, and the car is now running very smoothly. THANK YOU, Joe!! More