Rivera Toyota - Service Center

Good experience at riviera Toyota. The customer service rep was very helpful and came out to my car to show me how to adjust a setting on the dashboard. The customer service rep was very helpful and came out to my car to show me how to adjust a setting on the dashboard. More

Not much to say that I haven't already said, excellent service as usual. Thanks! service as usual. Thanks! More

All staff are very knowledgeable and friendly. The dealership was very clean, I was there for a while and watched the bathrooms being cleaned. !!! The dealership was very clean, I was there for a while and watched the bathrooms being cleaned. !!! More

easy to see date-time options and book appointment online; great communication about service options and status online; great communication about service options and status More

Joe Lane , my service adviser is always on the ball. Processes me in quickly when I arrived, keeps me abreast of what is happening and gets me out quickly. Service is done fairly quickly and well. No c Processes me in quickly when I arrived, keeps me abreast of what is happening and gets me out quickly. Service is done fairly quickly and well. No complaints whatsoever. More

Had an overall good service can not complain it was efficiently done wait time was a bit longer but overall very friendly people efficiently done wait time was a bit longer but overall very friendly people More

Very friendly and attentive service representatives. The texting function to communicate updates is helpful and convenient. The texting function to communicate updates is helpful and convenient. More

Great customer service Beth is a great person and friendly. The pickup and drop was very helpful and made the service faster. friendly. The pickup and drop was very helpful and made the service faster. More

Rivera sent me a book of coupons which included oil change and wheel alignment. I scheduled the appointment for both. I checked in. After waiting for service writer I presented my coupons and he told change and wheel alignment. I scheduled the appointment for both. I checked in. After waiting for service writer I presented my coupons and he told me I could only use 1 coupon. Why send me this book of coupons? He told me"I don't make up the policy". Having bought my RAV4 new at Rivera, I do try to do service there. I have noticed a lot of service writer turnover. Makes you wonder??? To make a 2nd appointment cost Rivera more money. This plus dissatisfying the car owner does not make sense to me. Good service and $25.00 is considerable to a 72 year old. You could have done it all in 1 service and made more profit$. You asked ...how was everything With my visit... Robert Weiss More

Always service my car at Rivera and never disappointed. My latest service advisor, Beth Hicks, was fabulous! Goes above and beyond to explain what is needed, kept me updated on the progress, and was clea My latest service advisor, Beth Hicks, was fabulous! Goes above and beyond to explain what is needed, kept me updated on the progress, and was clear up front about cost. More