Riverhead Toyota

This is the third car I have leased from Riverhead Toyota, and the second car I have got through Brendan Bowen. The ease, efficiency, and helpfulness of Brendan, and all the staff, is exemplary, certa Toyota, and the second car I have got through Brendan Bowen. The ease, efficiency, and helpfulness of Brendan, and all the staff, is exemplary, certainly the most pleasurable experience I have had with a dealer in 40 years of car ownership. Additionally, I have always found the service staff to be helpful, the maintenance routines and tune-ups done properly and on time. More

Joel went to great lengths to get exactly the vehicle I was interested in and went through extraordinary efforts to locate the vehicle in New England and bring it to Long Island--Prius 5. This is the seco was interested in and went through extraordinary efforts to locate the vehicle in New England and bring it to Long Island--Prius 5. This is the second Prius I purchased--the first one just passing 100,000 miles. Service at dealership is very good. More

I am still awaiting a response on my 2008 FJ Cruiser tire cover. The tire cover elastic is defective in that every time I go through a car wash, the tire cover gets sucked off the vehicle and damaged. This i cover. The tire cover elastic is defective in that every time I go through a car wash, the tire cover gets sucked off the vehicle and damaged. This is a major inconvenience and never happened with my Isuzu SUV with a tire cover???! Mike Hamill is handling this for me?! The reception person who answers the Dealer main phone line, needs work. She is quick to transfer you before letting you finish your sentence. Also, not very helpful. More

This dealership goes out of their way to please customers. Internet service is prompt and responsive. After emailing and scheduling an appointment to take a look at a new 2009 Matrix, I arrived at customers. Internet service is prompt and responsive. After emailing and scheduling an appointment to take a look at a new 2009 Matrix, I arrived at dealership with "my" car waiting and one with my 2nd choice color next to it. Very nice touch - especially after having dealt with two other well known Toyo dealers in mid Suffolk who were impatient and questioned why I wished to purchase a stick shift! The Salesman I had was great. Service appointments are on time; they are followed up with either internet message or phone calls to make sure everything was done right. Only room for improvement is Service area which needs designated parking lots. This dealership is wonderful (despite the Toyota recalls). More

I have been a customer of this dealership since June 2004 and I have to say that the customer service is by far the best on Long Island. The friendly atmosphere and the no pressure to do unnecessary work is and I have to say that the customer service is by far the best on Long Island. The friendly atmosphere and the no pressure to do unnecessary work is a pleasure. Usually my vehicle is in the bay in less than 30 minutes upon my arrival and ticket write up. That's fantastic! More

We were extremely satisfied with our experience purchasing our 2010 Toyota Yaris from Certified Sales Consultant,Lois Eigabroadt. Not only we were satisfied, but it was a very pleasant experience a purchasing our 2010 Toyota Yaris from Certified Sales Consultant,Lois Eigabroadt. Not only we were satisfied, but it was a very pleasant experience as well! Lois really helped us to make a great decision, and made the process smooth and simple! Thank you Lois and Riverhead Toyota! We love our Toyotas! (We own three, 2 Yaris's and a Tundra!) More

Various details that I assume were taken care of by Dan were not handled with complete accuracy, for example, the registration that he arranged came in the mail with an incorrect license plate number. I fe were not handled with complete accuracy, for example, the registration that he arranged came in the mail with an incorrect license plate number. I felt he should have alerted me about exactly what I needed to have when I came to pick up my car. The process could have gone slightly more smoothly. Peter, with whom I had a brief encounter, kept me waiting while he was looking at papers and seemed to take his time about finding someone (it ended up being Brendon) when I came in to pick up the car. He acted as if I were intruding on him, while in fact I was buying a car at the dealership under his direction. Brendon was well-informed, patient, did exactly what I would have wanted. More

Clean, Professional and involved is the best way to describe the service dept. They really do LISTEN to your concern, and offer good advice. I have purchased 4 cars over the past 10 yrs for myself an describe the service dept. They really do LISTEN to your concern, and offer good advice. I have purchased 4 cars over the past 10 yrs for myself and family, and I am very satisified with my salesperson Lois and I highly recommend her The waiting room is very comfortable, open, and clean. More

It was a pleasurable, no-pressure, no-hassle, experience buying our 2005 Toyota Sienna from our salesperson Ian, who couldn't have been any better. However, the service department leaves something to be des buying our 2005 Toyota Sienna from our salesperson Ian, who couldn't have been any better. However, the service department leaves something to be desired. I have routinely had our car serviced there. Most times, they were good to very accomodating (even loaning me a Prius to drive while mine was being serviced), on my last visit for a regularly scheduled mainenance, their work on my cars brakes was not satisfying. Driving the car home, I noticed a very distinct "wobble" in the steering wheel whenever I braked. I got home and made another appointment to have them correct this. So I drove from Montauk back up to Riverhead. They said they couldn't find anything wrong with their work. The car continued to have this problem until I braked hard one day, which seemingly fixed the brake problem. So my rating is based on mostly on my experience with their service department. More