Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.7
447 Reviews
Call Dealership (706) 653-7420
View Awards

1680 Whittlesey Rd

Columbus, GA

31904

Directions

By Type

Showing 447 reviews

May 04, 2024

Good dealership. My service advisor, Kassie, was very kind and helpful. They sent me videos of some of the inspection, which displayed a level of transparency that mo More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie Layton
Report | Print
Helpful
May 03, 2024

I went in for an oil change. Later after the mechanic completed a multi-point inspection, I was told I needed to replace my battery (for a low reading) and have the battery syste More

by Vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Wootten
Report | Print
Helpful
May 02, 2024

This dealer has been my go to for years. They are honest, and have always done great work on all my vehicles. More

by David-H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
Report | Print
Helpful
April 30, 2024

Every time I take my car for service, I have a new issue(s) that arise within a week. This time I got the maintenance service they recommended, two tire pressure monitoring systems sensors, plus a dia More

by courtney.holmes706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter
Report | Print
May 02, 2024 -

Rivertown Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 30, 2024

Hunter was awesome at explaining what was needed with my service and what ever else was needed More

by eva.underwood8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
May 02, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Hunter provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 30, 2024

Very friendly and professional. Communication was great! I liked the text updates on service progress. More

by Controlledaccessmarc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCain
Report | Print
May 02, 2024 -

Rivertown Ford responded

We are thrilled to hear that you had a friendly and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 28, 2024

A previous visit neglected to put the tire lock back in the car. After sitting on the highway for four hours and my husband making three trips to the dealership we finally got the right tire lock so we cou More

by nooniebuggramma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
Report | Print
May 02, 2024 -

Rivertown Ford responded

We apologize for the oversight with the tire lock on your previous visit. We're glad we could rectify it and that today's oil change and service were provided at no charge. Your satisfaction is important to us, and we look forward to serving you again!

Helpful
April 26, 2024

Pleasant experience without hassles, no pressures and willing to negotiate respectfully on price. Friendly and helpful staff. More

by dladakos
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sabrina
Report | Print
Apr 30, 2024 -

Rivertown Ford responded

Congratulations on your new vehicle! We're thrilled to have delivered a pleasant sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
April 26, 2024

Lacey was very professional and friendly. The entire crew was able to squeeze my truck in at the last minute and got my repairs done super quick. Great group of folks! More

by ryan782221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Report | Print
Apr 30, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Lacey provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 24, 2024

First, I have to give kudos to Mckenzie. She's so efficient and caring all the time. More

by ajnance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie Gooden
Report | Print
Apr 27, 2024 -

Rivertown Ford responded

It's great to hear that you had such a positive experience with Mckenzie! Efficiency and care are key qualities in customer service. Thank you for choosing us!

Helpful
1
2
...
45