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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
1,040 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,040 reviews

May 15, 2025

Best experience and knowledgeable with representative Gary in the service department at Rivertown Ford, Columbus GA. Absolutely phenomenal! More

by pamelastks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Orvis
Report | Print
May 18, 2025 -

Rivertown Ford responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

May 15, 2025

Great friendly folks giving good service with a smile . This is to meet the 15 word minimum More

by Gradyrose
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
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May 18, 2025 -

Rivertown Ford responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

May 15, 2025

Leroy Cutter and Joey McLendon were amazing with kindness and professionalism. Truly made for exceptional service! Recommend 10/10. More

by Maria Mullins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leroy Cutter, Joey Mclendon
Report | Print
May 18, 2025 -

Rivertown Ford responded

Hello Maria, thank you for your kind review; we are happy to pass along your comments to Leroy and Joey here at Rivertown Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

May 14, 2025

Made an appointment a week in advance for 0745 didn't get on rack until 245pm which meant I didn't get my car until next day. The part was ordered and delivered before my scheduled appointment. More

by David
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
Report | Print
May 18, 2025 -

Rivertown Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Skye Bardill General Manager - Rivertown Ford sbardill@rivertownford.com (706) 641-6873

May 14, 2025

Easy drop off; informative updates. Questions answered by Mackenzie quickly and accurately. I appreciate the detail and service. Set up on line for a timeslot - but still took all day. More

by Zellershp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
Report | Print
May 16, 2025 -

Rivertown Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

May 14, 2025

The dealership had very good customer service and Lacy was very helpful when I checked in. They technician took care of my F150 truck and set a little video to show the points they checked as well as the More

by donnelljacobs43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy
Report | Print
May 16, 2025 -

Rivertown Ford responded

Hello, we're happy you found our staff member Lacy to be so supportive during your experience here at Rivertown Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 14, 2025

I like how technology was used to let me know about additional work needed on my vehicle More

by misssmith4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
Report | Print
May 16, 2025 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 14, 2025

Ask for Tom to be your service technician. He is very helpful, thorough, & professional. You will not be disappointed with his customer service. More

by javi.beni365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
May 16, 2025 -

Rivertown Ford responded

Hello, we're happy you found our staff Tom to be so supportive during your experience here at Rivertown Ford. We are always more than happy to assist you if anything else comes up. Take care!

May 14, 2025

Great customer service very helpful i love going to this dealership they always help me More

by teri.siers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unkown
Report | Print
May 16, 2025 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 13, 2025

Great customer service. Staff was very kind and polite. Recieved my car in a timely manner. More

by denetraks80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
May 15, 2025 -

Rivertown Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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