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Rivertown Toyota

Columbus, GA

4.2
954 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 954 reviews

February 18, 2025

Disappointed and frustrated that they failed to fix the problem and lied about what was wrong. They told me the tire couldn’t be inflated due to cement or some other filler in the tire. I took my Rav4 to m More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Natali Tarin
Feb 18, 2025 -

Sharon responded

I am very disappointed in the service I received two weeks ago , At River Town Toyota in Columbus Ga.

Feb 18, 2025 -

Sharon responded

I was so disappointed when I brought my car a week ago. I came in with the front tire on left light on. They rotated the tires,.They didn’t tell me anything about my tire. When I got in my car to leave, the back left tire light was on, where they rotated. When I showed them, a young gentleman said he would go put air in the tire. He brought it back the same way and said they would have to take the whole tire off. That there was something in the gage. My son n law fixed it within five minutes. It just had something that had got stuck in and that was all. I am an older lady, drove all the way from Harris County, and had to drive back with low air pressure. Very disappointed almost in tears. Sharon Carroll

Feb 18, 2025 -

Sharon responded

Cannot recommend

Feb 18, 2025 -

Sharon responded

No way can I recommend. With this kind of service, I don’t know how a business can survive. Sharon Carroll

February 18, 2025

My advisor Austin was excellent, professional and knowledgeable. I was checked in a timely matter. More

by sandrasnell19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AUSTIN
Feb 20, 2025 -

Rivertown Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 17, 2025

I feel that they always take care of my vehicle with honesty, fairness and dependable More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Fuller
Feb 20, 2025 -

Rivertown Toyota responded

Hi Brenda, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

February 16, 2025

Gene was great! Very good experience with Gene and the dealership we got the deal done! More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Feb 19, 2025 -

Rivertown Toyota responded

Hi Sam, we are very happy to have given you such a positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

February 16, 2025

Gene was awesome! Traded in my old car bought a new one the deal ship was willing to work with me. Gene was my salesperson, he did a great job! More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Feb 19, 2025 -

Rivertown Toyota responded

Hi Sam, thank you so much for your positive comments about Rivertown Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

February 12, 2025

I recently purchased a Toyota 4Runner from Dominic at Rivertown Toyota. He was excellent throughout the entire process and was a great customer service representative. More

by Trav
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Wickizer , John Hopkins
Feb 13, 2025 -

Rivertown Toyota responded

Hi, thanks for your praise and kind comments about Dominic. Feel free to reach out to us if you need anything. Have a wonderful day.

February 12, 2025

Dealership appears to be over charging for hybrid batteries. Service people were nice and helpful but no control over charged prices, even when I was quoted a lot less than charged. I have 3 Toyota More

by jimmydean2550
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Natali
Feb 17, 2025 -

Rivertown Toyota responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Gil Michelson Service Director Rivertown Toyota Direct: (706) 780-4668 gmichelson@rivertowntoyota.com

February 11, 2025

I experienced some serious car problems one morning that made my car dangerous to drive. They didn’t hesitate and told me to bring my car on in and they would take a look at it. They did and provided me wit More

by karendbullock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica, John Hopkins
Feb 13, 2025 -

Rivertown Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

February 11, 2025

Service manager Mr Michelson is amazing! I would recommend anyone here for service. Thank you More

by michaelhead95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Feb 13, 2025 -

Rivertown Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

February 08, 2025

Overall an excellent experience after a few issues got worked out. The staff we dealt with today was excellent. Very professional and courteous. Mr Comer went above and beyond to make everything right. More

by thomas.schleter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mr Comer , John Hopkins
Feb 13, 2025 -

Rivertown Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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