Dealer Reviews
Service Reviews
Cars for Sale
Log In
All Salespeople
Sales Department
Rivertown Toyota
Columbus, GA
330 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Filter Reviews By Type
Showing 330 reviews
March 25, 2023
I bought a used car there along with the extended warranty. They assured me that even though it was not a todays they would be able to handle any service needs that may occur. My check engine light c warranty. They assured me that even though it was not a todays they would be able to handle any service needs that may occur. My check engine light came on and I made an appointment. When my wife got there she was told that they wouldn’t be able to even look at it for 5 days. I called and Mr Thomas suggested I take it to another dealership. He said that non Toyota cars take up to 5 days to service. So I tested that theory and call that evening requesting a tune up on a jeep. Got approved to bring it in the next day. I called the general manager, Chris blaylock and he basically said the same lies. You could tell they rehearsed. I called group 1 and made a complaint with customer service and will continue to do so each day I don’t have my car. Terrible terrible service. I really enjoyed working with the salesman that sold me the car but unfortunately Chris blaylock is a crook or has no clue how to run an honest establishment. Stay away from Rivertown Toyota. Group one owns Rivertown. Email all complaints to :customers@group1auto.com. They will respond More
by Mannix
Employees Worked With
Chris blaylock
Helpful February 28, 2023
After losing money for 2 months of my vehicle sitting in their parking lot waiting to get repaired. They called me to come pick it up and when I cranked it up the same problems were still present warning li their parking lot waiting to get repaired. They called me to come pick it up and when I cranked it up the same problems were still present warning lights still on the dash. Purchased this vehicle from this dealership 9 months ago and have had it in the shop for the past 2 months and it is still not fixed. Extremely poor service from management and sales rep, was not offered any accommodation for all the loss not even a rental car. DO NOT BUY FROM THIS DEALERSHIP BECAUSE THEY WILL NOT FIX YOUR VEHICLE PROPERLY!! More
by ErinStephens
Employees Worked With
Preston Beecher
January 02, 2023
It’s been 6 days since my last review and I have YET to hear from anyone!! I’ve emailed Jenifer Wing, the service manager, who quickly responded to the last review but has yet to even reply back to an emai hear from anyone!! I’ve emailed Jenifer Wing, the service manager, who quickly responded to the last review but has yet to even reply back to an email! This is ridiculous and unacceptable!! I was told by the Brand Engagement Team on the 27th that someone would contact me within 24hrs, still have yet to hear from anyone! The service department here are inconsiderate and not concerned about anything issues/concerns I’m having as a customer with a NEW CAR (22 Camry!), they’re only concerned with the reviews and how it negatively impact their scores. If you did your jobs, followed up with customers and actually do a freaking service you wouldn’t have these horrible reviews! More
by Chavon.davis85
Employees Worked With
Jenifer Wing
November 30, 2022
I had a good experience at Rivertown with the sales department when I purchased the vehicle and I hoped that it would be the same with the service department. Unfortunately, that is not the case. Leavi department when I purchased the vehicle and I hoped that it would be the same with the service department. Unfortunately, that is not the case. Leaving aside some small errors on my 5K service (billing issues and 0W20 oil instead of 0W16), for which I payed from my own pocket (no complaint about paying), more concerning is my 10K service and what appears to be the culture of the service department. I've reported a problem with the lift-gate on my SUV, which is making a noise when opened. Tuesday 11/22, after 4.5 hours waiting time (with no updates from the service consultant: Rich Fuller) I was being told that the tech could not replicate the noise and my car should be ready in 30 min after they do the oil change. I got the keys and took Rich to the car an opened the hatch a few times to confirm the noise on the spot. Why the 5 hours wait? Either the tech did not check the hatch properly or this is intended to discourage repairs under warranty. In either case, it is questionable business practice. Rich suggested to bring the car the next day (Wednesday 11/23) for a more thorough inspection. Did that and was informed that the passenger side hood strut needed to be replaced and that the part is expected to arrive on Friday 11/25, remaining to be called when it is there to bring the car in. No update from Rich on Friday. On Saturday I texted him to check on the status, and total silence. Did the same on Tuesday 11/29 and no response from Rich. Regrettably, the lack of communication and a superficial tech (at best) and intentional (at worst) make feel less confident in Rivertown. It is Wednesday 11/30 and clearly I have to go in person to see what happens. I wonder how long is this repair going to drag on? How many chances does one get to maintain a first good impression? More
by AST2020
Employees Worked With
Rich Fuller
November 15, 2022
Rich in service is fantastic! I take my Lexus here for service and I'm glad that I can trust them to do maintenance and repairs, instead of driving to a Lexus dealership in Atlant I take my Lexus here for service and I'm glad that I can trust them to do maintenance and repairs, instead of driving to a Lexus dealership in Atlanta. More
by tbutterfield05
Employees Worked With
Rich Fuller
September 01, 2022
Richard in the service department helped me today! He went above an beyond to make sure I was updated on my vehicle an explained every step they took to make my problem with my truck was fixed. Super He went above an beyond to make sure I was updated on my vehicle an explained every step they took to make my problem with my truck was fixed. Super friendly an respectful. More
by Dianec1992
Employees Worked With
Richard
July 20, 2022
Service is always priced too high! I only take my vehicles here for diagnostic purposes then on to the person/shop that will do the repairs. We love Toyota products but dislike the ser I only take my vehicles here for diagnostic purposes then on to the person/shop that will do the repairs. We love Toyota products but dislike the service! More
by James
Employees Worked With
Preston Beecher
