Rivertown Toyota

Walked in to get a 15k service done. My service advisor was nice and informed me of what was recommended but did not pressure me into getting additional services done. Weekdays seem less My service advisor was nice and informed me of what was recommended but did not pressure me into getting additional services done. Weekdays seem less busy than the weekends. I was in and out in a little over an hour. No complaints. This is my third time there and was better than the previous experiences. More

Service department was very informative and helpful. My tech explained in detail the issues and fixed them appropriately My tech explained in detail the issues and fixed them appropriately More

Every trip they turn off or on a seating I have today was auto headlights auto headlights More

Efficient, personable and professional employee. Explained in terms I could understand (73 year old woman). Was told it would be a one hour wait. It was two hours, but that is okay. Explained in terms I could understand (73 year old woman). Was told it would be a one hour wait. It was two hours, but that is okay. More

Appointment made with no problem. Courteous service. I was kept informed on my trucks service, as it was being worked on. Thank You! Courteous service. I was kept informed on my trucks service, as it was being worked on. Thank You! More

They are quick and attention to detail is top notch. I take all my Toyota's there. I take all my Toyota's there. More

There needs to be better communication between customers and the advisors. My car was there for a week and I received little to no communication or updates throughout the entire process. I spoke to a differ and the advisors. My car was there for a week and I received little to no communication or updates throughout the entire process. I spoke to a different advisor everytime I called for an update. Please do better with your communication More

Although this process was challenging, Big Gene got it done and was a great support it getting me the truck of my dreams! done and was a great support it getting me the truck of my dreams! More

I was scheduled for my 10,000 mile service. I was in an out with no issues. Mr. Vargas explained what was serviced, answered any questions I had, and showed me to my car. Happy Client I was in an out with no issues. Mr. Vargas explained what was serviced, answered any questions I had, and showed me to my car. Happy Client More

Wait time is way too long even if appointed is made. Also waited an extra hour because my service rep was on break. Sat in lobby for 4 hours, walked outside and saw my vehicle ready and I was not made a Also waited an extra hour because my service rep was on break. Sat in lobby for 4 hours, walked outside and saw my vehicle ready and I was not made aware. Aside from that I was being charged for services that were not rendered. It til for me to question said services before they were removed. New rep was nice and gave me a discount for patiently waiting, which i appreciated. They just have a communication issue there. More