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Rivertown Toyota

Columbus, GA

4.3
1,021 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 1,021 reviews

July 09, 2025

I was pleased with my advisor, Veronica, who explained everything well. My time spent at the dealership waiting for work to be completed was pleasant. Work was done on time and everyone was polite and fri More

by terriparodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica
Jul 11, 2025 -

Rivertown Toyota responded

Hi Terriparodi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 08, 2025

Today, I took my 2017 Lexus ES 350 in for an oil change, tire rotation, balance, engine filter. The visit went very well. Everyone was very courteous. My only complaint is that everything seems to be so exp More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Melende
Jul 10, 2025 -

Rivertown Toyota responded

Thank you for sharing your feedback about your recent service visit. We're glad to hear that you were satisfied with the quality of the service provided. We understand your concerns regarding the cost. We strive to offer fair and competitive pricing for all of our services. If you would like to discuss your concerns further, please don't hesitate to contact us. Your satisfaction is our top priority, and we want to ensure that you are completely satisfied with your experience.

July 07, 2025

The service department is particularly helpful. Service advisor Giovanni is diligent and professional in his manner. More

by john51mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Unchangco
Jul 10, 2025 -

Rivertown Toyota responded

Hi, thanks for your praise and kind comments about Giovanni and team. Feel free to reach out to us if you need anything. Have a wonderful day.

July 04, 2025

Very attentive and friendly. Great knowledge of product. Appointment was on time and prompt. Would recommend. More

by rpounds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jul 06, 2025 -

Rivertown Toyota responded

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 03, 2025

I stopped in to have a replacement key made for my car. Shelby Hood was very professional and very helpful in making this process go smoothly. I will be making future visits to this service department fo More

by derickherd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Hood
Jul 04, 2025 -

Rivertown Toyota responded

Hi, thank you for your kind review; we are happy to pass your comments to Shelby here at Rivertown Toyota! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 01, 2025

Austin is the best of the best. Thanks for being proactive for my vehicle needs and being an advocate when warranty work is needed. More

by MC Hammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Jul 01, 2025 -

Rivertown Toyota responded

Hi, we're happy to hear you had such a positive experience with Austin! Feel free to reach out to us if you need anything. Have a wonderful day.

July 01, 2025

I was pleasantly surprised with how quickly I was in and out. The service adviser Desmon Baker told me I would be out in 60 to 90 minutes, I was out in approximately 75 minutes. In the past I have waited up More

by devildog1313.md
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desmon Baker, John Hopkins
Jul 02, 2025 -

Rivertown Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown Toyota! If you have any further questions, please give us a call. We're always happy to help!

July 01, 2025

Great customer service and always friendly. They always get you out in a timely manner. More

by shanks.stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jul 02, 2025 -

Rivertown Toyota responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2025

We experienced great customer service that included timely and efficient work and clear communication from the service advisor More

by E. Bethel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine Ward, John Hopkins
Jul 01, 2025 -

Rivertown Toyota responded

Hi, thank you for your kind words and this wonderful review! We hope you have a great day!

June 28, 2025

Veronica is wonderful service advisor. She provided updates throughout the time my car was being serviced. More

by Alisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica