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Rivertown Toyota

Columbus, GA

4.3
1,020 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 1,020 reviews

January 08, 2025

Service advisor was kind, and the dealership was very clean and accommodating. Service was quick, too! More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jan 10, 2025 -

Rivertown Toyota responded

Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

January 07, 2025

I waited about 45 minutes and my service was done. They gave me update on things that needed to be done. More

by debbieholloway46
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jan 10, 2025 -

Rivertown Toyota responded

Hi, we really appreciate your feedback! We hope you have a great day!

January 07, 2025

When I checked in the customer service representative sent an email. I checked in at 9 I checked to see what my status was at 11. It stated it was checked in and that is it. I went to the representativ More

by Mhf0321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Jan 08, 2025 -

Rivertown Toyota responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Gil Michelson Service Director Rivertown Toyota gmichelson@rivertowntoyota.com

January 06, 2025

I would recommend fir service, not to purchase a vehicle. I had to drive to Auburn to purchase my 4Runner to find a better price. More

by anatinoco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gilbert in service
Jan 08, 2025 -

Rivertown Toyota responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Shelby Holley Rivertown Toyota General Manager sholley@RivertownToyota.com

January 05, 2025

Every visit I have they get me in and out with no hassel. I love the atmosphere and the feeling of urgency to get each customer taken care of. More

by Keshia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desmond, John Hopkins
Jan 06, 2025 -

Rivertown Toyota responded

Hello Keshia, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

January 03, 2025

Rivertown Toyota,is a great place to shop for your next vehicle,great service, friendly staff. More

by bettyswift55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Green , John Hopkins
Jan 06, 2025 -

Rivertown Toyota responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 03, 2025

Thanks for Rivertown Toyota for a seamless transaction , Brandon Jackson on the sales team is amazing More

by Rsexton1987
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Jackson
Jan 05, 2025 -

Rivertown Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rivertown Toyota. We look forward to your next visit! Take care!

December 31, 2024

Bad experience first service on 2025 Camry xse went to get oil change my appointment was 8:00 am at approximately 9:15 am the assistant presented paperwork to sign no oil change had been completed as per More

by Jonathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Representatives
Jan 08, 2025 -

Rivertown Toyota responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Gil Michelson Service Director Rivertown Toyota gmichelson@rivertowntoyota.com

December 23, 2024

Our scheduled service was co Pelted on time and all of our needs were met. Service department staff was courteous and friendly. Thank you More

by Toyota fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Dec 25, 2024 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 22, 2024

Prompt, courtiest, and knowledgeable to my needs. Offered me 24,too. For my car but wasn't near enough to tempt me. More

by s49miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston
Dec 24, 2024 -

Rivertown Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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