Rivertown Toyota

I took my car in on Saturday to get the oil changed and the tires rotated. I sat there for two hours and went to check on my car. They had not touched it. I checked with the service advisor and she told me the tires rotated. I sat there for two hours and went to check on my car. They had not touched it. I checked with the service advisor and she told me they were still working on the car. I told her that they had not even started. And then she told me that I had a recall and that’s why it was taking so long. But then she told me that they were gonna have to reschedule and bring me back Tuesday. After another 45 minute wait they finally got my oil changed in the tires rotated. I took the car in on Tuesday to get the recall completed. After waiting for two hours, I went to check on my car. It had not moved. I asked the advisor again what was taking so long and she told me they only had one mechanic that could do the recall, and he was backed up. I demanded to speak to the service manager. I explained to him how long I’ve been waiting and how long I waited on Saturday. He asked me if I wanted to get my car done today. I looked at him and said yes that’s why I’ve been sitting here for two xxxx hours. He then comes back and tells me that they will have the car ready the following day and gives me the keys to a pick up truck to drive home. I go back to pick up my car and the recall part was on backorder and they still had not fixed my car! There was a total lack of communication and I have absolutely no confidence in this dealership or their service department at all. More

Good- been good since I purchased the car. I would like to set my maintenance reminder at 10000 miles but told it was set at factory. I would like to set my maintenance reminder at 10000 miles but told it was set at factory. More

The dealership is great and show concern if your vehicle have an issues. Look at ways to assist you in eliminating the problem have an issues. Look at ways to assist you in eliminating the problem More

I went in for an oil change and tire rotation. At the 2 hour mark I had to search for the service representative. After 3 hours of waiting they changed my oil but didn't rotate my tires. THREE H At the 2 hour mark I had to search for the service representative. After 3 hours of waiting they changed my oil but didn't rotate my tires. THREE HOURS for an oil change. I marked my tires, so I know if they didn't rotate them. 3 of my tires were 5 lbs. under pressure. This isn't the first time this has happened. This makes customers wonder what else did they overlook during service / repairs. More

Disappointed and frustrated that they failed to fix the problem and lied about what was wrong. They told me the tire couldn’t be inflated due to cement or some other filler in the tire. I took my Rav4 to m problem and lied about what was wrong. They told me the tire couldn’t be inflated due to cement or some other filler in the tire. I took my Rav4 to my son-in-law and he looked at it a determined it was a gasket from the tire valve stem core. He replaced the valve stem core and inflated the tire to the proper pressure. I watched him the whole time and seen exactly what he did. I am disappointed in Toyota that they didn’t take the time to investigate the problem but instead say they would have to remove the tire from the rim and get the sealant out which there was none. It took my son-in-law less than 5 minutes to investigate and fix the issue. The service people at Toyota said someone had put some type of fix a flat in the tire and it had no such thing. I am very disappointed in the lack of service I experienced. More

My advisor Austin was excellent, professional and knowledgeable. I was checked in a timely matter. knowledgeable. I was checked in a timely matter. More

I feel that they always take care of my vehicle with honesty, fairness and dependable honesty, fairness and dependable More

Gene was awesome! Traded in my old car bought a new one the deal ship was willing to work with me. Gene was my salesperson, he did a great job! Traded in my old car bought a new one the deal ship was willing to work with me. Gene was my salesperson, he did a great job! More

Dealership appears to be over charging for hybrid batteries. Service people were nice and helpful but no control over charged prices, even when I was quoted a lot less than charged. I have 3 Toyota batteries. Service people were nice and helpful but no control over charged prices, even when I was quoted a lot less than charged. I have 3 Toyotas and a Lexus,. They are probably the last Toyotas I will buy. More

I recently purchased a Toyota 4Runner from Dominic at Rivertown Toyota. He was excellent throughout the entire process and was a great customer service representative. Rivertown Toyota. He was excellent throughout the entire process and was a great customer service representative. More