Rivertown Toyota

Poor customer service. Service writers do not appear to be properly trained and concerned about addressing customer needs. Service writers do not appear to be properly trained and concerned about addressing customer needs. More

Rich helped us today in service and he was very helpful and friendly. Also very knowledgable. We will ask for him next time. and friendly. Also very knowledgable. We will ask for him next time. More

Every time I go to this particular location. I always have excellent customer service The young gentleman who runs the service department is always a pleasure to work with.! I always have excellent customer service The young gentleman who runs the service department is always a pleasure to work with.! More

Wonderful service and nice staff. Atmosphere is really good and staff was friendly. Always a good experience to go there Atmosphere is really good and staff was friendly. Always a good experience to go there More

Handled efficiently in a minimum of time including a complicated trade in. Removed add ons as requested. complicated trade in. Removed add ons as requested. More

Professional, caring, knowledgeable, hardworking employees. Service Manager the best. Without equal. Efficient and effective. Great experience. employees. Service Manager the best. Without equal. Efficient and effective. Great experience. More

Made an appointment to get my scion a regular oil change. My appointment was at 2 but they didn’t start to look at my car until 5 and wasn’t finished until 6. A little quicker would’ve been appreciated. My appointment was at 2 but they didn’t start to look at my car until 5 and wasn’t finished until 6. A little quicker would’ve been appreciated. More

Don’t get my wrong I love driving Toyota but waiting 3 hours for an Oil change when I had an appointment?! Absolutely ridiculous. At the two hour mark, I I asked for the status of my vehicle and I was tol hours for an Oil change when I had an appointment?! Absolutely ridiculous. At the two hour mark, I I asked for the status of my vehicle and I was told it hasn’t even been pulled in yet. At the three hour mark, I’m still here waiting. Not to mention, I called this week, but the phones system was down, called the next day and was told they have no record of my vehicle. I was told to call the 1-800 number which someone provided to me. I got through to them and it ended up being the wrong number. I had to be transferred somewhere else. Toyota has made me jump through hoops just for an Oil change. Thankfully this was my last service under warranty and I can go somewhere else. More

An awesome experience with the recall service. The service advisor was prompt to assist me and advised estimate wait time since I was going to wait. In less time advised the issue had been resolve The service advisor was prompt to assist me and advised estimate wait time since I was going to wait. In less time advised the issue had been resolved. Thanks Gilbert and Rivertown technicians. More

Good job except service writers should write everything down during check-in, instead of relying on memory. I specifically stated several times I wanted my fog light bulb replaced. When I came to pick it u down during check-in, instead of relying on memory. I specifically stated several times I wanted my fog light bulb replaced. When I came to pick it up they had nothing written in the service check in. I had to go through several steps to get them to replace the bulb while I waited. More