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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.2
961 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 961 reviews

May 18, 2024

Service department helped us out of a bad situation and had us on our way. Could not have asked for better service. More

by jeanslaughter5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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May 21, 2024 -

Rivertown Toyota responded

We are glad to hear that our service department was able to assist you and get you back on the road smoothly. We strive to provide the best service possible to all our customers.

May 18, 2024

Had an appointment for an oil change. Needed a tire rotation as well, but the website did not show this as an option. Service rep informed me that my Lugnuts were swollen and needed to be More

by lesb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
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May 22, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 14, 2024

Always a pleasant experience when getting maintenance on my Highlander at RIVERTOWN Toyota, the staff is always polite and helpful. More

by michelle_browning21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine
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May 17, 2024 -

Rivertown Toyota responded

It's great to hear you've consistently had a pleasant experience at Rivertown Toyota! Our team works hard to ensure that every customer receives polite and helpful service during their visits. We appreciate your continued trust in us for maintaining your Highlander!

May 09, 2024

Very easy to make appointment. Employees were friendly, helpful and on time! Would reccomend Rivertown Toyata to all my friends. More

by Mmanley49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember
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May 11, 2024 -

Rivertown Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 07, 2024

Waited 2 1/2 hours for a simple oil change / tire rotation. Need to hire more technicians. More

by sherrill.ronald1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
May 22, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us. I would like an opportunity to fix this and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Bradley Williams, General Manager

May 07, 2024

Very good. Very informative on what was done & things that needed to be done. Polite More

by byrdecc18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil Vargas Advisor & R.Muldoon techician, John Hopkins
Report | Print
May 09, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 07, 2024

They serviced my car in a timely manner. Natali took good care of me and made sure I got in and out with no hassle. More

by j.teal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natali
Report | Print
May 09, 2024 -

Rivertown Toyota responded

We're delighted to learn about your positive experience and the great assistance provided by Natali! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 03, 2024

A quick and easy process! I had a great experience purchasing my car from Rivertown Toyota! More

by Agiesin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Williams
Report | Print
May 07, 2024 -

Rivertown Toyota responded

Congratulations on your new vehicle! We're thrilled to have delivered a quick and easy sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 03, 2024

Thorough review of my car's mechanics, which gives me some peace of mind. The tech I worked with was professional and courteous. More

by kmo727
Recommend Dealer
Yes
Employees Worked With
Service technician representative
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May 07, 2024 -

Rivertown Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 02, 2024

Charges for services not rendered. Took car in 5/1/2024 & was blatantly lied to. More

by Rena Jade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Torres
Report | Print
May 03, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 12, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Bradley Williams, General Manager

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