Rivertown Toyota

09:30-arrived for my 10k Toyota Care service, noted my (driver side front) tire was 5PSI low. 11:30-vehicle was returned to me so I head over to parts to order all weather mats. Realized my same tire (driver side front) tire was 5PSI low. 11:30-vehicle was returned to me so I head over to parts to order all weather mats. Realized my same tire was still 5PSI low, noticed my dirty rims had no disturbance or signs the tires had been rotated. Rear driver side tire had a screw I found in 60 seconds, this should have been identified during the service/safety inspection… 12:00 Service advisor who was very nice agrees they don’t appear to have been rotated. Sends the vehicle back again. 13:30 vehicle returned to me. So 9:30AM to 13:30(1:30PM) for a service, it makes me wonder now if my oil was changed, if my air filter was changed, what else wasn’t complete… interacted with two service advisors Jim and Justine and they were both very professional and courteous. More

Amazing customer service. The whole process took no more than 2-3 hours. Brittany was extremely helpful and knowledgeable throughout the whole process. Highly recommend RIVERT The whole process took no more than 2-3 hours. Brittany was extremely helpful and knowledgeable throughout the whole process. Highly recommend RIVERTOWN Toyota and I definitely plan to buy from them again. More

I didn’t believe what the extra repairs needed. Asked if I could go see what the mechanic was talking about. I got to see what needed repair and agreed. The mechanic was excellent and I also asked Asked if I could go see what the mechanic was talking about. I got to see what needed repair and agreed. The mechanic was excellent and I also asked for my old part to make sure it got taken care of and I got it. More

Am so pleased with the service today. I thought the car needed alignment - fixed. Thanks I thought the car needed alignment - fixed. Thanks More

Dealer was tiy I. Repair, reasonable charge and completed the repair on time with no wait for car pick up. Repair, reasonable charge and completed the repair on time with no wait for car pick up. More

Top notch service. Very professional. They do things in a timely manner. I have always been taken care of. Very professional. They do things in a timely manner. I have always been taken care of. More

Everyone that we spoke to was very friendly. They focused on us, offered assistance whenever they could. They have free coffee and hot chocolate. They worked hard to get us in a vehicle same day They focused on us, offered assistance whenever they could. They have free coffee and hot chocolate. They worked hard to get us in a vehicle same day. More

Service advisor not very friendly however, at the end it turned out okay. I guess he was having a bad morning turned out okay. I guess he was having a bad morning More

I didn’t get a text from my representative this time to communicate with me. I called 3 times and still no response from my rep til after the car was repaired which was 5 hrs. I left a message for him to c communicate with me. I called 3 times and still no response from my rep til after the car was repaired which was 5 hrs. I left a message for him to call. He was friendly when I got there. Service could have been better! I get a text at 5:20 telling me that you close at 6. Had he returned my call, I could have already been there which was my plan. From my last 3 visits, customer service needs to get better! My car was ready and parked out front on my last visit for a while and my rep never called me. I had previously asked about it. Communication skills really need to improve!!! More

Richard Fuller and Riverside Toyota did a great job replacing my tires and checking everything. Rich was very thoughtful and helpful, and I know I will be much safer with new tires. Thank you. Nancy replacing my tires and checking everything. Rich was very thoughtful and helpful, and I know I will be much safer with new tires. Thank you. Nancy Powell More