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Rivertown Toyota

Columbus, GA

4.2
962 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 962 reviews

January 17, 2024

The customer service representative was courteous and informative. The car mechanic did a wonderful job. My car glides over the road like never before. Natalie and David get five stars. More

by Lee Capraro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie, David Duke
Jan 21, 2024 -

Rivertown Toyota responded

We're delighted to hear that you had a positive experience with the customer service representative, Natalie, and the car mechanic, David. Courteous and informative service, combined with a wonderful job on your car, is exactly what we aim for. It's great to know that your car now glides over the road like never before. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 17, 2024

I was able to get everything done at one time and it was to my satisfaction. More

by Gatman57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, John Hopkins
Jan 18, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a prompt and satisfying experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 17, 2024

I stayed with my truck and waited for it to be checked out. The service was quick and efficient. More

by lw903472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jan 21, 2024 -

Rivertown Toyota responded

We're pleased to hear that you had a quick and efficient service experience with your truck. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 16, 2024

Even though I didn’t buy my Tacoma here, I get great service on my truck. This particular service the technician did a video walk around while my truck was on the lift and I was able to see parts of my More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jan 19, 2024 -

Rivertown Toyota responded

It's great to hear that you received great service on your Tacoma. Thank you for sharing your positive experience. Safe travels with your well-serviced Tacoma!

January 15, 2024

Antonio delivered exceptional service throughout the entire buying process. It was quick and efficient, and I highly recommend him. Loving my new Camry TRD! More

by Altumura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio , John Hopkins
Jan 18, 2024 -

Rivertown Toyota responded

We are thrilled to hear that Antonio provided exceptional service during the buying process, making it quick and efficient for you. Congratulations on your new Camry TRD! Enjoy your new car!

January 13, 2024

Brought truck in for mass air sensor issue. $3500 later I got it back not running. One of the guys thought that was funny. Waited another day. Got truck back without mass air sensor fixed. Guy More

by Gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never saw a manager, Brockton was nice and tried to help. Sabrina in sales has always been good to me.
Apr 06, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Bradley Williams, General Manager

January 12, 2024

Bought 1 car from them a few months ago and just took another car we bought private party to be serviced.. extremely happy with sales team and service department! More

by Dmath7066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jan 17, 2024 -

Rivertown Toyota responded

It's fantastic to hear that you've had a positive experience both with our sales team and with our service department for maintaining your vehicle. We are glad to hear that we have met your expectations. We appreciate your business. We look forward to assisting you in the future.

January 11, 2024

George Johnson very patient, not pushy, very knowledgeable of sales, vehicles sizes to accommodate a person/family needs. Very good multi-tasking. My wife and I were in to have service to her ve More

by lawadnorder1
Workmanship
Recommend Dealer
Yes
Employees Worked With
George Johnson
Jan 13, 2024 -

Rivertown Toyota responded

It's fantastic to hear about your positive experience with George during the process of purchasing a vehicle. The fact that you decided to purchase while having service done for another vehicle is a testament to the positive impression George made. Congratulations on your wife's new vehicle!

January 11, 2024

The dealer replaced a generator and did not as a courtesy clean the top of the motor where fluids had spilled. More

by cidavis7686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Fuller
Jan 16, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for this inconvenience you experienced after your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Bradley Williams, General Manager

January 10, 2024

Horrible service on two different occasions. Major problems with my car a week after checkups. More

by Ww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Jan 17, 2024 -

Rivertown Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Gil Michelson the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Bradley Williams, General Manager bwilliams@RivertownToyota.com

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