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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.3
1,024 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 1,024 reviews

February 07, 2024

Service advisor not very friendly however, at the end it turned out okay. I guess he was having a bad morning More

by drivingtime69
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Not sure
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Feb 10, 2024 -

Rivertown Toyota responded

I apologize that you experienced a problem with your car's service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you via email at bwilliams@RivertownToyota.com. Brad Williams General Manager bwilliams@RivertownToyota.com

February 06, 2024

I didn’t get a text from my representative this time to communicate with me. I called 3 times and still no response from my rep til after the car was repaired which was 5 hrs. I left a message for him to c More

by lisawoods011963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Feb 09, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Brad Williams General Manager bwilliams@RivertownToyota.com

February 06, 2024

Richard Fuller and Riverside Toyota did a great job replacing my tires and checking everything. Rich was very thoughtful and helpful, and I know I will be much safer with new tires. Thank you. Nancy More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Fuller
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Feb 06, 2024 -

Nancy responded

Edit Riverside to Rivertown

Feb 06, 2024 -

Rivertown Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

February 06, 2024

I appreciate the quick service & great job done by the service personnel—you are the best! More

by full5298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie, John Hopkins
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Feb 09, 2024 -

Rivertown Toyota responded

Glad to hear that you had a positive experience with the quick service and the excellent job done by the service personnel. We appreciate your business. We look forward to assisting you in the future.

February 01, 2024

The staff advisor was great. Very nice and kept texting me about my vehicle.i didn't have a long wait., Nice job. More

by snipesannie355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Gilbert
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Feb 02, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 31, 2024

Really friendly and always quick to help as soon as you walk in or drive up to service! More

by childsn26
Recommend Dealer
Yes
Employees Worked With
Lanton , John Hopkins
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Feb 01, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 29, 2024

The dealership is very Friendly, clean, and the people are very attentive. I will only shop for cars there. More

by Tina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lanton Kyle
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Jan 31, 2024 -

Rivertown Toyota responded

We're glad to hear that scheduling was easy and that our communication was helpful and excellent throughout your service experience. Keeping our customers informed is important to us, and we appreciate your positive feedback. Thank you for choosing our services, and we look forward to serving you again in the future!

January 24, 2024

I had a great experience. Service Advisor was very courteous and helpful. I will come back. More

by aquesada44
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Jan 26, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 24, 2024

Brett Smith took care of my Service request and needs. Thanks to the technicians and all service department team. More

by stephenarogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Smith and Kevin George 5 Star
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Jan 26, 2024 -

Rivertown Toyota responded

Thank you for your positive feedback! We're delighted that Brett and our service team could assist you with your service needs. If you have any further comments or questions, please feel free to reach out. We appreciate your business!

January 24, 2024

Everyone at the dealership was real nice polite. I sat and waited for my car for 2 hours. I had no problem with that. I have to wait to get my key made. More

by papamama862002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jan 27, 2024 -

Rivertown Toyota responded

We're pleased to hear that everyone at the dealership was nice and polite during your visit. Thank you for your patience during the 2-hour wait for your car, and we appreciate your understanding about the key-making process. Thank you for choosing us, and we look forward to assisting you in the future!

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