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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.3
1,021 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 1,021 reviews

June 14, 2025

Service took double the time to complete as promised. I was told the work would be ready in a few minutes and it was another 2 hours. More

by Faulkner.dean23
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Report | Print
Jun 17, 2025 -

Rivertown Toyota responded

We appreciate your feedback and regret that your service experience fell short of expectations. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. If you would like to discuss this further, please don't hesitate to reach out to me. Cooper Carmichael Service Director - Rivertown Toyota ccarmichael@group1auto.com

June 13, 2025

Austin was so nice and went out of his way to help us! ! Excellent customer service!! Very professional!! More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Melendez
Report | Print
Jun 15, 2025 -

Rivertown Toyota responded

Hi Laura, we're happy to hear you had such a positive experience with Austin! Feel free to reach out to us if you need anything. Have a wonderful day.

June 12, 2025

Went in to get a used truck walked out with a brand new truck for less money More

by Glomar0323
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Ralph
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Jun 13, 2025 -

Rivertown Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2025

I had a great experience at this place and the representative was very great with her response and her support. Exceptional job. Keep up the good work More

by sammiedunham58
Workmanship
Recommend Dealer
Yes
Employees Worked With
Veronica
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Jun 13, 2025 -

Rivertown Toyota responded

Hi, we are pleased to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2025

My customer service rep was Veronica Gearhart and she is outstanding! Courteous, caring, follows thru. Best experience I have had! Explained everything in detail. Love her! More

by Janicesnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Gearhart, John Hopkins
Report | Print
Jun 15, 2025 -

Rivertown Toyota responded

Hello, we're happy you found our staff member Veronica to be so supportive during your experience here at Rivertown Toyota. We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2025

I like dealerships we don’t have to wait that long thanks people so friendly More

by Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jun 13, 2025 -

Rivertown Toyota responded

Hello Patel, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 10, 2025

Very friendly and informative on my overdue maintenance. Austin was straight forward and didn’t waste my time or money. Much appreciated. More

by Trexx0407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Report | Print
Jun 13, 2025 -

Rivertown Toyota responded

Hello, we're happy you found our staff Austin to be so supportive during your experience here at Rivertown Toyota. We are always more than happy to assist you if anything else comes up. Take care!

June 08, 2025

Initial service from the staff is not very good, they continue to try and upsale for higher service packages even after I decline. They seemed more concerned about selling me windshield wipers then actua More

by Sreuter030
Recommend Dealer
No
Employees Worked With
Austin
Report | Print
Jun 12, 2025 -

Rivertown Toyota responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at ccarmichael@group1auto.com so we can work toward a resolution. Cooper Carmichael Service Director - Rivertown Toyota ccarmichael@group1auto.com

June 06, 2025

The service rep who came out to my car was very very nice and helpful More

by Raggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jun 10, 2025 -

Rivertown Toyota responded

Hi Raggs, we're happy you found our staff to be so supportive during your experience here at Rivertown Toyota. If you have any further questions, please give us a call. We're always happy to help!

June 02, 2025

I walked in on my lunch break and was instantly greeted when I walked in the front door, I told them what I was looking for and they had pretty much what I wanted, I traded my 2021 Kia telluride in on a 20 More

by Ryanhall1996
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Chapman
Report | Print
Jun 05, 2025 -

Rivertown Toyota responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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