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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.3
1,023 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 1,023 reviews

January 10, 2024

Horrible service on two different occasions. Major problems with my car a week after checkups. More

by Ww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
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Jan 17, 2024 -

Rivertown Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Gil Michelson the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Bradley Williams, General Manager bwilliams@RivertownToyota.com

January 08, 2024

Its ok. I always visit them and making appt is easy. They solve the issue More

by j77ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Torrres
Report | Print
Jan 10, 2024 -

Rivertown Toyota responded

It's great to hear that making appointments is easy and that we consistently solve the issues with your vehicle. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 06, 2024

Service is always quick and easy to schedule with the app. I will be a Toyota driver for life. More

by troygrad821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jan 09, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a quick and easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 03, 2024

Once wrote the check things went south keep getting the runaround about my second key an no one seemed to care More

by Mikegoins954
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Don't know the name but the only person that was helpful was a lady at the service desk she has sent me several text
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Jan 04, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 29, 2024 -

Rivertown Toyota responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Brad Williams General Manager bwilliams@rivertowntoyota.com

January 03, 2024

I had a really great experience at rivertown toyota the saleman Omar made the experience 100 percent about me. More

by Wlewis73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar, John Hopkins
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Jan 05, 2024 -

Rivertown Toyota responded

Congratulations on your new vehicle! We are thrilled that Omar provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

January 02, 2024

Very great & let you know everything that’s going on with your car . Very understandable More

by Qtable28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jan 04, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a communicative experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 02, 2024

Outstanding salesman,financial goals met, beautiful Tacoma,helpful to answer every question! THANK YOU!Mr. Mac More

by Goodie149
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mackinley McCray and Melissa Morin, John Hopkins
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Jan 04, 2024 -

Rivertown Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with an outstanding sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 02, 2024

Made an appointment for a 59. 99 synthetic oil change (and a free tire rotation due to buying my tires from Toyota). There also was a coupon for 69.95 included a synthetic oil chan More

by taterbell88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Jan 04, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 17, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the lack of transparency and poor customer service you experienced during your last visit. I would like an opportunity to address your concerns and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Bradley Williams General Manager bwilliams@RivertownToyota.com

December 29, 2023

Daniel was very attentive and extremely nice and professional. I’ve been bringing my car to this service center since I purchased it and they’ve gotten me right every time. More

by wyldcherri22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Dec 30, 2023 -

Rivertown Toyota responded

It's fantastic to hear that you had a great experience and that Daniel provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

They are the best, they help me with the issue, every step of the way, and beyond. More

by tressap85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Smith, John Hopkins
Report | Print
Dec 30, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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