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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.3
1,024 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 1,024 reviews

November 18, 2023

Waited way too long for an oil change and tire rotation. Went in around 1pm didn’t come out till 2:30 it’s ridiculous. They even tried to tell me I needed an alignment done since I did a rotation. Like what More

by sincerelymean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
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Nov 21, 2023 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the extended wait times you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at gmichelson@RivertownToyota.com. I look forward to speaking with you. Gil Michlson Service Director gmichelson@RivertownToyota.com

November 15, 2023

Good, fast oil change. Technician was very helpful and courteous. This was our first time and a good experience. More

by kgpick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Nov 18, 2023 -

Rivertown Toyota responded

It's fantastic to hear that your first experience at Rivertown Toyota for an oil change was positive! A quick and efficient oil change, along with helpful and courteous service, can make all the difference in creating a great experience. Your positive feedback is much appreciated, and we are glad to hear that you had a satisfying experience!

November 14, 2023

FriendlyTimely,professional and knowledgeable staff. waiting area modern,nice and clean and would recommend them. More

by Youngblood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Nov 16, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had a friendly and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

Always a good experience when using the dealership for service thank you for honoring your service special More

by Kent truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Nov 16, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

Great today thanks. Very professional , friendly people who have helped me today thanks again keep up good work More

by jtarrance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Nov 15, 2023 -

Rivertown Toyota responded

It's wonderful to hear that you had a positive experience at Rivertown Toyota! Professionalism and friendliness can truly make a difference when it comes to customer service. Thank you for the 5 Star review!

November 11, 2023

Tech was knowlegeable, and friendly. Went out of his way to answer all my questions about service that was preformed, and about any upcoming services. More

by curtiswilliams324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Nov 12, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had a knowledgeable and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 07, 2023

Wait time is to long, had an appointment and still waited 3 hours for a oil change and tire rotation. Went out side to see if vehicle was in the ready for customer area, which it was. An hour later went back More

by buckman1493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beecher
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November 07, 2023

Always amazing! No dealer mark up or market price adjustment nonsense This is the car here is the price take or there are about 5 others In line for it. More

by vikaschilkuri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George G, John Hopkins
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Nov 08, 2023 -

Rivertown Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 04, 2023

I appreciated the honest and friendly service that I received from Rivertown Toyota. Thank you again. More

by Jamalnew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Nov 07, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had an honest and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

I’m real pleased for the tires I had put on my Hilander, I have always had good service at Rivertown Preston went above and beyond for me. More

by Maurine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston, John Hopkins
Report | Print
Nov 04, 2023 -

Rivertown Toyota responded

It's fantastic to hear that you had a great experience and that Preston went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future. Enjoy your new tires!

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