Rivertown Toyota

I made an appointment online for service. When I arrived there was no one in the service bay to direct me where to go. I got out and asked someone who pointed me in the right direction. Once When I arrived there was no one in the service bay to direct me where to go. I got out and asked someone who pointed me in the right direction. Once in the service lobby there was no one to check me in right away. After a few minutes I was greeted and checked in. The advisor told me he would put me in Express, whatever that meant. I just needed a tire rotation. After an hour and a half of waiting I went to the counter to ask about the status. I was informed they were short staffed and 3 hours behind. I don't understand why they accepted the appointment and why they didn't at least inform me or the other frustrated customers of expected wait time upon arrival. I told him I just wanted my 4Runner back and I would go elsewhere. I was told they were working on it at that point and should be finished soon. It was after another hour and a half that I inquired again. Again, it was "almost finished". It took three and a half hours to get a simple tire rotation. I will NEVER go back to that dealership again. I usually go to LaGrange Toyota and should have never changed that. Lesson learned. More

Service was good trying to get someone to answer the phone sucks. Need more help. phone sucks. Need more help. More

3 hours to rotate tires is ridiculous. No one came to tell me what else they found. This was suppose to be the 115,000 mile service. I won't be back. No one came to tell me what else they found. This was suppose to be the 115,000 mile service. I won't be back. More

The service team are rude and treat customers as though we are bothering them. Keeping them from doing their job. I was there for a couple of minutes before even being acknowledged and then it was only in we are bothering them. Keeping them from doing their job. I was there for a couple of minutes before even being acknowledged and then it was only in passing. Saying someone will be with you. When I checked out the advisor never addressed me, he told me the total and said to follow him. He gave me my receipt and said that the young lady has my keys. The manager, who was not there today is the definition of customer service. His advisors leaves a lot to be desired. General kindness is free. More